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We enjoyed the atmosphere and location, the pool, the beach and the ability to get to the beach from the hotel. The lobby area is very open and clean. The ability to get computer access in a foreign country within a few minutes. This was our first trip to Acapulco by way of a cruise and we are already planning a return trip and bring some of the family. We were only there a day but enjoyed the stay.
evrything was great, the Hotel and all the Facilities, i will go back again for sure.
Well since we arrive to the hotel the staff was pretty kind and serviceable, then we had some problems with the room and they give us a better room for the mess. Finally when we were about to leave we miss our documents and they help us to find a solution in the airport. We defiantly gonna come back to this hotel
Me and my girlfriend stayed at this hotel for 9 days. Its located at the best beach area in Acapulco. We will definitely stay at this hotel again if we are going back. A special thanks to the nice waiter Cuauhtemoc and for the good service from Socrates in the reseption. A water slide from the beach pool out in the sea :)
good location and nice beach. Excellent breakfast. THe room was not ready the night we arrived. THey had not confirmed the reservation from Booking.com. The AC does not work properly. It leaves the room humid, stuffy and with a mildew smell. THere is no Internet in the rooms, only in a small area in the lobby. No telephone service unless you open a voucher with your credit card. Noisy people on the aisles late at night, we had to call security.
We enjoyed the location and the facilities. I think we were overcharged -more than reservation had totaled. Still have not received final total on my bank card in US dollars to be sure what we paid. Hopefully that amount will be converted from mxn and billed to my bank card to know for sure. Next time I will prepay prior to travel.
I stayed for three days. Beautiful view of the beach. I slept in great comfort for my stay. Its the first time I didnt cheap out for a hotel and I did not regret it. The food was okay and a bit expensive in my opinion. Tho to me almost all the food in Acapulco is like that. I really did not like that I have to sneak in water because the hotel wants to force you to buy their more expensive water. No mini fridge sucks for a 5 star hotel. Maybe it was because we had a few devices running, but the wifi was slow, my phone's roaming data was faster. Also I did not like that upon arrival, I had waited an hour and a half for my room to be ready, but thats about it.
The property is beautiful. They allow parties until 3-4am regardless of the fact that guests can not sleep. Their response to this is doing nothing. Also, rooms don't have coffee makers. There is nothing close so you depend on what the hotel offers. Expensive for what you get.
the rooms were very dirty the airconditioner did not work and it was realy hot! people was not nice at all,
Quiet, galmour, everybody called me by my name, relax. I want to get back
It is nice, quiet, professional and pleasant. We changed for another four star hotel on hour last day and regreted it. If your are travelling with a 4 year old child, you should not have to pay for an extra bed.
This is the fourth time I use this hotel. I like that the room has a good size, is is spacious. It has nice flat panel TV and the view from the window of the room to the bay is excellent. The bathroom looks old and it was not completely clean. Some parts of the hotel also looks old and need maintenance. The people of the reception has to improve the promptness and quality of the service, because they are very slow, especially the Manager of the Reception.
Price Ceiling was falling down on the floor. Marble counter in bathroom was seriously cracked and coming off the wall. Internet did not work and it took 3 phone calls to get the issue resolved.