Ann Arbor hotell

Location proximity to UofM Hospital is good in spite of road construction which is out of their control. Breakfast was good. Price was very good for the area but overpriced in regards to the overall facility. I would also highly recommend Zingerman's Roadhouse a few blocks from the hotel for dining. DO NOT eat at hotel except "free" breakfast. Poor parking layout. First set of key cards didn't work so I had to go back down to front desk and then when I came back from the hospital for my second nights stay the second set they gave me the first night didn't work so I had to walk back down to front desk. Only functional ice machine was 4th floor. The bar was unable to make a basic Manhattan. The patty melt I got the 1st night was so greasy I barely ate a third of it. (didn't eat there again during my 3 day stay. Business center never had internet connection while I was there. Limited TV channels with no guide. Guide in info book in room was totally wrong. Dirty glasses left in room, ice bucket not cleaned or bag replaced.

Nice place all in all. With a little work they could compete with the Hampton next door. Noise! Complained about 6 times about the noise all night. Security guard came up repeatedly but it continued as soon as he left. Place iso in bad Need or maintenance. Peeling paint etc. In hallways takes much away.

The pool view. The noise and the staff's attitude.

location It seemed like they they partially renovated but did not really want to spend the money to do the job right. So the lobby looks nice and modern but the rooms were just ok, and certain features (for example the bathrooms) were not renovated and appeared sort of dingy.

The location was convenient and it was relatively inexpensive, but still overpriced for what it is Filthy, dirty. Very uncomfortable beds. Dripping shower. Fire and smoke alarms beeped because there were no batteries in them. Desk person told me that I should climb up and change it myself. I tossed it out into the filthy hallway with the non-locking outside door. Overall, very ghetto

Quick and easy The walls had mold on them and the wall paper was peeling off the pool was green In in color couldn't see the bottom of the pool very well

Adequate parking Paint chipping off walls, slight musty smell in hotel, housekeeper knocked on door at 10am and told us to check out (check out is at 11am)

Location was right on campus Fit and finish of room was a little worn (doors didn't close properly, low-flow shower), very expensive for what you get.

The breakfast was terrific. The spa was also relaxant.

The staff were very friendly. While the whole place is non-smoking, the first room they gave me stank of smoke. They changed my room straight away, but even the new room (which was right next door) had the faint smell of smoke too. Also the heating unit in the room was really loud, kept waking me up during the night but I couldn't turn it off because the room was quite drafty and cold.

Customer service was not good.

Very friendly staff Smelled like potpourri

The room had some nice decor. I appreciated the "green" touches. Where do I begin? I wanted to relax in a bath, but the water would only fill 1/3 of the way. Oh, how relaxing lying in three inches of water! The big issue: I was over-charged an additional $150. When I called to figure out what was going on, I was told it was the booking site's fault. Repeatedly. I offered to send my reservation confirmation. Then, and only then, was I told they'd find a way to refund my money. And, was again told it wasn't their fault. The money will take 3-4 days to be refunded. With no response to a follow-up email asking why they had charged my account a second time, I called the hotel, was accidentally hung up on and then called back. The same manager from before told me repeatedly how busy she'd been all day. I felt like I was a nuisance. She was kind enough to say she'd look into the root of the problem. And kind enough to suggest I always double-check my room rates when checking in. Even if it's confirmed. First, that's not my job. Second, their mistake is not mine or any other guest's fault. They like to blame anyone else. Even you. Even if they say it sweetly, it's still not right. Traveler beware. Double check your room rate and your bank account if you stay here.

Convenience to location. Very friendly staff. Comfortable and fairly good value for money. There were left overs from previous guests in the room fridge.