Hotell i Ann Arbor

Plus: the staff was great, nice room, good breakfast. they have a pancake machune!!!!

Plus: The staff was incredibly helpful and friendly, especially will like to command Jonae at the reception desk that help with extra room booking and was the most awesome and helpful as she can.

Minus: Breakfast selection was good but could be more healthy

Plus: This is going to sound stupid - but this may have been one of the best hotels I have ever stayed at - including 5 stars. The attention to detail, the staff, the cleanliness - iced water with oranges...

Minus: nothing

Plus: breakfast was great!

Plus: Brand new, updated decor

Plus: Dem cinnamon rolls Nice workout room

Minus: The breakfast could be improved slightly. It wasn't bad (except for the eggs), but it was pretty much the standard complimentary breakfast. Something a little extra or different would stand out ...

Plus: Clean, friendly staff, excellent location, quiet area

Plus: It looks neat,clean and well furnished. The lobby is bright and comfort with snacks and coffee, newspaper. The pool is small but comfort and make people feel clean.

Plus: All was good

Minus: Nothing

Plus: It is not the cheapest hotel, bur you get value for your money. The rooms are big, well maintained and superclean. People are friendly, breakfast is good, free wifi and coffee all day long. ...

Plus: service was excellent

Plus: This was our second last hotel during our trip. We met our relatives and had breakfasts and dinners with them. We had a Family Reunion close to Ann Arbor! The hotel was of good quality standard, the ...

Plus: Bedding and pillows. Size of the room

Minus: Bathroom : towels far too small, shower floor far too sliding ( dangerous ) Breakfast choice and quality very average.

Plus: Staff is really nice and welcoming

Minus: Internet is slow. Room images on website are different than what the room really are. Sort of old.

Plus: The swimming pool was perfect for our kids!

Minus: Everything was outstanding!

Plus: Cleanliness is important to me.

Minus: No free breakfast available.

Plus: Al Hotel Staff were very nice and accommodating

Minus: Mattress seemed a little old or just lower quality than other hotels I generally stay in

Plus: We were very very appreciative of the service we received from the front desk (specifically, Rocky). There was a problem with our room, which was directly above a noisy mechanical room. Rocky did not ...

Plus: How the pool was made at one end for little kids. Front desk staff was so nice and helpful.

Plus: Great service at breakfast, staff were outgoing and friendly. Wonderful way to start the day.

Minus: Coffee with n the restaurant was quite good, but the lobby coffee was very weak

Plus: Loved the pool for the kids

Minus: Da food

Plus: Comfortable room

Minus: Just the location the hotel was in a mall parking lot

Plus: Very accommodating. Gave us a room by the pool and late check out the next day upon request. Extremely comfy and clean.

Minus: n/a

Plus: Everything! The staff are second to none!!

Minus: Nothing comes to mind.

Plus: It was very well appointed!

Minus: You didnt tell us there is a 100.00 pet fee. Thats very expensive and should be declared before booking!

Plus: Location to meetings and close to 94 easy to get to.

Plus: Friendly staff. Clean rooms. Adequate breakfast. Great location. Fulfilled all my expectations.

Minus: Bathroom small

Plus: I have stayed here before and returned on this visit because of the friendly staff, good breakfast, swimming pool and comfort of the room. I wasn't disappointed and we really enjoyed our stay. I...

Plus: Comfort of the room and the added bonus of a small kitchenette. together with easy access to the interstate

Minus: Roll away bed was extremely uncomfortable

Plus: I loved the workout room with good equipment and chocolate milk. Nice pool & hot tub

Plus: The kitchen facilities were very accommodating and the breakfast was good and filling. The staff was friendly and helpful. Our heater wasn't working when we settled in the room and we were given ...

Minus: The bed was hard.

Plus: Bed was very comfortable. The room was well appointed for needs. The location was easy and the facility was clean and pleasant. Friendly staff too. Decent enough breakfast but people were on top ...

Minus: The refrigerator in room was quite loud. Screechy pitch noise do we had to unplug it. Same was true in our 2nd room but they kept a/c fan running to drown it out. Also, could have used more ...

Plus: Clean, easily accessible, with a shopping mall next door and easy interstate access. This was a perfect choice for us.

Plus: Location awesome.. located within walking distance of the mall. Staff very friendly and helpful.

Minus: The breakfast was horrible. No variety and the waffle maker kept sticking. When I bought it to the attention of one the staff she told me 'Oh I will figure something out, but never did...

Plus: The hotel is centrally located in Ann Arbor. Once we parked, we walked everywhere.

Minus: AC was not consistent & the room got hot during the night.

Plus: Overall creative decor

Minus: Bathroom lighting is worse than horrible. Black ceiling & no light in the shower is down right erie. One light over sink is totally ineffective.

Minus: Room was dark. Bathroom was dark dreary and small.

Plus: café room décor views from windows

Minus: shower broken customer service very poor - not friendly payment indicated on bookings.com not what I was charged - I was charged much more rooms were not cleaned properly - floors felt dirty ...

Plus: Lovely room and service. Only thing I would caution some people is the showers are somewhat small. I was completely comfortable in them but I think other people might have an issue.

Plus: I have been staying at this hotel for years, and the new upgrades and decorations that were done when the property changed ownership are excellent. One of the best decorated hotels I've ever ...

Plus: Very interesting and stylish boutique hotel.

Minus: No room service. Animals allowed?

Plus: Hotel location

Minus: 人員服務

Plus: The bed was very comfortable. The room was too warm when we walked in. The AC was set too high (71) and we really didn't like the refrigerator was not even plugged in to the wall. That is very ...

Minus: The room was too warm when we walked in. The AC was set too high (71) and we really didn't like the refrigerator was not even plugged in to the wall. That is very tacky. Also, there is no light ...

Plus: Great location, nice and clean room, boutique hotel atmosphere makes it feel special

Minus: Valet parking is pretty inconvenient and they already moved our car away with stuff still in it despite the request to wait till we emptied it.

Minus: We were most disappointed when we were charged more than the fee listed on the booking.com web site. The daily charge was listed as $144.00 per day. We did not read the small print which listed the ...

Plus: Delightful staff throughout the entire hotel

Minus: SURPRISE ! parking is $25 per night - never paid that in my life to park at a hotel that I was a guest at

Plus: room was decorated nicely and bathroom was very nice (Garden Suite)

Minus: Texted and called to get an iron. No one ever responded. Breakfast was totally mixed up. Had to reorder eggs.

Plus: The historic property has a lot of character. The room was huge and comfortable. The wifi was solid. The property is within easy walking distance to the University of Michigan's Central Campus.

Minus: It seems to be overly picky--my son's bed was quite squeaky. However, we all got a good night's sleep, so it wasn't too noisy.

Plus: Breakfast was great, very relaxing b & b, lots of outside sitting areas to enjoy beautiful flowers and small pond. Will definitely visit the Stone Chalet again and recommend to friends.

Minus: Nothing we didn't like.

Plus: This is the perfect weekend getaway spot. The house is beautiful, tons of character. The staff was super friendly and helpful. It was like staying at your best friends house.

Minus: I wouldn't change a thing.

Plus: Especially loved the breakfast-Quiet and intimate instead of crowds in a hotel lobby vying for the breakfast buffet.

Plus: A beautiful bed and breakfast. The staff was super nice, it felt more like a home. Breakfast was delicious.

Minus: Can't say that there was anything I did not like

Plus: The staff was great. And the gals that made breakfast every morning were super sweet, but the breakfast was as cold as ice.

Minus: Wifi was awful. I need to work every night there. Would have very much appreciated better wifi. Also, the walls are a bit thin.

Minus: My husband and I were so excited to stay here on our first ever visit to Ann Arbor. We were greeted by a very nice gentleman who was not the owner, I can't recall his name. He was so welcoming and...

Plus: The bed was great .The location was good.

Minus: Breakfast was a little disappointing. It was cold and a little stail. I also left my phone charger behind totally my fault but it was never found by staff which was disappointing.

Plus: Everything was perfect for us and breakfast was healthy and tasty. Fantastic property and lovely hosts. Thanks for a great stay, we will definitely be returning again soon!

Plus: breakfast ,

Plus: Location

Minus: There was no place to hang clothes

Plus: Everything was great with this 2 night stay - quiet and great location!

Plus: Staff friendly and clean!

Minus: Price was high for this stay!

Plus: Room layout with lots of space. Good breakfast with choices. Air conditioner nice and quiet.

Minus: Bathroom floor was wet after using shower because the curved rail extended outside shower perimeter and there was no water retention rim on shower base. There was a floor drain in the centre of the ...

Plus: Bed was comfortable, room was clean and as described.

Plus: The staff, the bed, and the breakfast.

Minus: Everything was perfect.

Plus: Very nice hotel, good price , close to U of M.

Plus: It was new and very clean. Staff was courteous and professional.

Minus: The bathroom fan wasn't working.

Plus: Comfortable room. Great location

Minus: We stayed two nights but the room was not cleaned during our stay.

Plus: Basically, all the food was good but the eggs didn't taste real

Plus: breakfast

Minus: Room smelled like a musty locker room. Very little sound proofing ,we could hear the people next door talking in a normal tone. Room above us had children who bounced from the furnature to the floor. ...

Plus: Parking easy, exit doors convenient, not a high rise, extra pillows in room

Minus: Mattress was too soft for me, But I have back issues and the firmer the better, this mattress was on the soft side

Plus: Bed Comfortable

Plus: I was just released from hospital and staff was very accommodating and helpful.

Minus: Area. Limited rests on grub hub

Plus: The breakfast was great, with plenty options for anyone. The pool was nice and we were fortunate to have it open just as we checked in that day. The room was very comfortable. The spa bath was ...

Minus: The hotel is a bit off in distance from the downtown area. If you don't have a car you need a taxi or Uber not sure public transportation reaches the exact hotel location. This wasn't a major...

Plus: Very clean and friendly. Stayed here before. Will definitely stay here again.

Minus: Couldn't get a cot. Not sure why they aren't available.

Plus: The room averall was AMAZING! Some staff was AMAZING as well.

Minus: I didnt like that we was told no bringing any drink of any sort to the pool area and that only the people that was on our reservation could swim because it wasnt fair to everyone else who paid that ...

Plus: The hotel is nice and clean

Minus: Breakfast/Dinning room is very small.Very crowded.

Plus: Our trip was for 21 days driving from Florida to Ohio. This was the best hotel. Great value and even a free substantial breakfast. We stayed in major hotels but they could not compete with The ...

Minus: Excellent all round

Plus: The beds were amazing! I had a sick toddler overnight and the staff was very accommodating and understanding. It was a very clean hotel and everyone was so nice.

Minus: I dont think it could have been any better!

Plus: Room was quiet.

Minus: Bed was too soft like sleeping in a bowl. Basic breakfast in a confined area..poor layout for food...very small area...would have been nice to have separate light switches with dimmers in whirlpool ...

Plus: Most of everything about this hotel are great, however I think the room decor is outdated. Overall it is a fantastic place to stay, we love the gym and the pool tables. A+

Minus: The room decor.

Plus: In this area of Mich you just can't do better than this hotel at this price. Just book it--this area is a hotel desert, this is where you want to be. Unusually tasty breakfast, fresh tasting OJ and high quality sausage, coffee. Sparkling clean room.

Minus: I wished I had brought my own coffee mug so I could avoid the paper and foam cups. Walls are on the thin side, when the jetted tub upstairs is in use you'll certainly know it. Construction quality uneven, but very nice decor. No traffic noise in my room.

Plus: I like that there were mirrors and outlets outside the bathroom, so when one person was showering and getting ready in the bathroom, another person could be getting ready outside the bathroom.

Minus: I didn't like that they didn't provide shuttle service from the airport, nor did they provide shuttle service on the weekends.

Plus: Very modern and sleek- all new amenities and kitchen. (It's a Residence Marriiot). Most comfortable beds .

Plus: New facility

Minus: Valet parking facilities were good but very expensive. Rooms were very expensive. Changing reservations to add a date was cumbersome and increased expense inordinately.

Plus: The service was excellent

Minus: Pillows not firm

Minus: Water was too soft Pillows are not comfortable at all

Minus: Did not get a receipt ...: and water pressure not great at sink or in shower

Plus: The room was perfectly sized and very efficient.

Minus: The environment was very dry. A little more humidity would have been nice. Maybe a small size personal humidifier?

Plus: People working at the property were all excellent!

Plus: Great yogurt fruit thing going by on. Fun to make waffles.

Minus: I think Ann Arbor needs a little village grocery store

Minus: Firmer pillows would be better IMO.

Minus: The reception, restaurant and bar areas are too cold. Save some air con.

Plus: The hotel was very clean, comfortable, with cheerful and helpful staff.

Minus: The breakfast was really terrible. I ordered eggs benedict, which came on a soggy English muffin, with an overcooked egg, and bottled hollandaise sauce. My wife's selection was no better. For $19....

Plus: I liked the servers and the cleaning people.

Minus: I didnt like how a 'new' employee gave me incorrect information. When I called down to the front desk to ask about puzza delivery to the hotel, the attendant said, 'I do not know, I ...

Plus: Room Size - View from the room

Minus: room was not cleaned daily.

Plus: Pool area was small but perfectly clean. The gardens around the pool very very nice. We will stay there again. Hotel was about 40 minutes from Michigan Intetnational Speedway. My kind of camping. Lol...

Minus: No complaints.

Plus: Bed and linens were great. Room was nice, clean, and they allowed you to control the thermostat. Great hotel.

Minus: The food was good but would have liked to see a little bit more choices for the breakfast. They had eggs, and oatmeal but no additional sides. Overall was a great hotel.

Plus: Very good

Minus: Nothing

Plus: Very convenient , had to relocate to another room due to plumbing issue , very smooth transition

Plus: The room looks great and bed is very comfortable, the front desk staffs are very friendly and helpful too.

Minus: The house keeping is awful and inconsistent. She somehow managed to forgive something everyday out of our 3 nights there. Ugh! She is so ADD! Nonetheless, everything else about this hotel is fantastic, we are willing to put up with bad house keeping.

Plus: Clean and great staff.

Minus: The TV remote was terrible...they replaced it and it was still not working well at all....other than that...a great place to stay.

Plus: The 'Great's- The parking space is great. Lots of room for the cars, and it has not been a problem to park our car. The check-in/check-out was easy. The 24 hour shop downstairs is good ...

Minus: The 'Not-so-good's- Overall the staff to guest ratio is low, so do not expect anyone to help you with you suitcases to the floor. When I asked the front desk whether I can get help to get ...

Plus: On the bed were both soft and firm pillows. Shower head was super.

Minus: Teach your servers to handle glassware on the bottom 1/3 not above 1/2 way up the glass.

Plus: The staff was extremely friendly and helpful. Always had a friendly word and a smile for us. The breakfast was fresh, hot and delicious.

Minus: The road construction nearby, but that is not something that is controlled by the hotel and it is temporary :-)

Plus: Small thing, but I really appreciated the night light...haven't run across that before. Also, comfortable bed, nice TV, convenient parking.

Plus: Staff was SUPER friendly and accomodating. Would stay here again.

Minus: Breakfast could offer a non-dairy milk with the cereal.

Plus: I'm pretty happy with the service, the room was clean and comfortable .

Minus: No ramp for strollers or wheelchair in the cafeteria.

Plus: The entire staff was friendly and helpful. The rooms were super clean and well equipped with everything in working order. This Hampton Inn goes over and above! Stay here!!

Minus: No

Plus: Comfortable bed and clean room. They had Direct TV so there were a ton of channels to watch. Breakfast was adequate.

Minus: Lot of kids running around but I guess there was a soccer tournament and was to be expected.

Plus: Very nice staff at front desk, breakfast, and housekeeping

Minus: Was a busy weekend with sports teams at the hotel. Lots of young boys running in the halls and playing ball. I did see staff trying to control the mayhem the best they could.

Plus: Room was very nice. Best breakfast I have had at a motel, hotel. Beds where very comfortable.

Minus: Thought they would have had a hot tub. Pool was to cold

Plus: Our room was faultless. We always worry about the maintenance and cleanliness of the accommodations that we book despite it holding a good rating. It's quite apparent that the Hampton Inn Ann ...

Minus: Honestly couldn't identify anything that I could take issue with. The Inn was being Managed well and all the staff were engaged in the success of the Inn.

Plus: Wonderful property, with friendly staff and a good breakfast.

Plus: Comfortable, quiet, clean hotel.

Minus: No jacuzzi.

Plus: I liked the clean, friendly environment.

Minus: The rooms were a bit to small and there wasn't a hot tub.

Plus: Yes and yes it was an overall great stay

Minus: The price

Plus: Very quiet. Great location to Interstate 94.

Minus: The food on the morning breakfast buffet was cold. It didn't match up with the high quality of the hotel. Queen beds would be nice in all the rooms.

Plus: Check in champagne

Plus: The staff was excellent.

Minus: Everything was great.

Plus: The lobby is beautiful! Restaurant food was great!

Minus: I booked a room for three adults and two children. I expected a room that would be ... roomy. The room was small. Booking a 'family' room it was not, the room was small and tight, only ...

Plus: Staff was excellent and great place to stay for the price.

Minus: Everything was great!

Plus: The hotel was very nice -- super clean, very comfortable beds and pillows, nice staff.

Minus: The breakfast was very poor -- we went out to eat after the first morning. And the location was far enough from the campus that we had to take Uber every time to eat or go to the university. If you ...

Plus: Pool the hot tub was amazing the breakfast was decent it was only for executive suites and the snacks when we checked in along with wine it was a great honey moon

Minus: The sauna wasn't working too well and it seems old no instructions same with the hot tub also says pet friendly they only allow dogs

Plus: Excellent staff, beautiful hotel.

Minus: Can't complain about anything

Plus: nice room with balcony, medium pool, friendly desk hostess.

Minus: Sticky floor in bathroom, spiderswebs at lamps, sticky table surface. No trust in household and hygiene.

Plus: Executive Section with complimentary appetizers and morning pastries.

Minus: We arrived on a Thursday and stayed 3 nights. The second night, Friday, we were awaken by a fire alarm at 2:45am. We dressed and headed out into the hall where we met other guests returning from the lobby. THEY informed us that it was a false alarm. No one from the hotel EVER spoke with us about the incident. We left the hotel on Saturday before 11am for a day out, we returned that night to find our room had NOT been serviced! The bed was not made nor clean towels left so we called for towels. Upon checkout, NOTHING was said about either situation - no explanations nor apologies. They asked if a receipt had been left under our door - it had not. Apparently someone on the staff did not do their job.

Plus: Amazing from start to finish!

Plus: The bed was so comfortable the best sleep I had in awhile the shower was so nice. The people that work there was so helpful and friendly.

Minus: Nothing'

Plus: The amenities were amazing! There were tons of things to do in the hotel.

Plus: I love the hotel layout. Staff was ok. Love the soap. Free parking & Ihome radio in the room was great. Also the speaker system inside the bathroom was great. I will stay here again when I have more time to explore more of the hotel.

Minus: Hallways are dark & Room service or better yet the hotel information was hard to find inside the room.

Plus: The bed was like sleeping in Angel Food cake, the wicker ergonomic chair was amazingly comfortable, the pool/hot tub/sauna was relaxing and beautiful, and when I had a small issue, they offered a later check out.

Plus: Although run down, we did use the pool and ping pong tables and arcade.

Minus: We had read another review prior to staying here that this was not a 4 star hotel, and we would have to agree. We were disappointed and would not have stayed here if we had seen it before we booked. More like a 2.5 star hotel.

Minus: The room we were in had a not-so-scenic view of some A/C units. The window was truncated, to boot.

Plus: The beds are soooooo comfortable.

Plus: Had forgotten something in my room and realized it hours after checkout. They were happy to let me back in the room to look for it. Indeed it was there.

Minus: Nothing

Plus: Had no complaints. DECOR STAFF SUPERSEDED MY EXPECTATIONS FREE PARKING RESTAURANT PRICES WERE OVERALL FAIR

Minus: Bar closes too early. Service and environment was too nice, so nice it'll cause to want to spend more (stay longer)

Plus: staff was helpful, professional and courteous

Minus: hallways had too many trays from room service that had not been collected

Plus: Nice Hotel and very nice restaurant

Minus: No

Plus: The staff is amazing, the bathrooms were fantastic, I wanted to spend my trip in there.

Plus: The lobby was very pretty and the front desk staff was very pleasant

Minus: The cost but I guess it's because of the area

Plus: Easy to get to the thebstaff was friendly

Minus: Breakfast

Plus: Staff were very friendly and accommodating !

Minus: Bathroom counter was small and bathroom could be better ventilated.

Plus: Location

Minus: Room was very dated, other holiday inn expresses are updated and modern

Plus: Great breakfast bar. Also loved the hot tub!

Plus: This hotel is very comfortable ~

Plus: Absolutely loved our stay here, the best breakfast we've ever had at a hotel, comfy bed, clean rooms, awesome and friendly staff.

Minus: I wish there was a mini fridge. We didn't think to bring a cooler with us for the weekend so we had some food that was left over and we had to throw it out.

Minus: Hotel needs an upgrade.

Plus: Location. Convenient place to stay when visiting University of Michigan.

Minus: It would be an improvement to have room thermostat. My room was left on high heat when I arrived and was very warm.

Plus: The location, Shopping mall close by.

Minus: There was not a refridge or microwave in room. Stayed at Holiday Inn Express in past always had one in regular room and suites. This was my first time at this Ann Arbor location. They offered to put ...

Plus: Clean and friendly

Plus: Staff were very attentive and responsive. The person who took care of the tables etc. at breakfast was very efficient and personable.

Plus: Very nice decor.

Minus: Room overlooks the roof. Large AC units on roof. Bed faces window. Light comes in through cracks between curtains and shines directly into my eyes.

Plus: It was newly renovated, therefore the lobby was very modern looking. It was very clean. Had all the basics most hotels now have and offer, nothing above & beyond though.

Minus: It seems to cater to high school & college sports teams that are in town. It was very noisy & crowded. The teams had taken over the pool, workout room, lobby, and outside courtyard. When we ...

Plus: This was a great meeting place to be picked up by another party. Super friendly and helpful. The staff was well groomed and professional, we really loved the court yard and Bistro . The atmosphere was...

Minus: We were there when a water polo club had an event and I believe another group also. We weren't sure if the breakfast that was set up was just for them. We should have asked.

Plus: Friendly staff, comfortable and vlean room. Good stay.

Minus: For the price when compared with others I had expected breakfast to be included

Plus: Staff were very accomidating, room was a lot bigger than expected. Very clean, comfortable, and perfect location for our needs.

Minus: Small parking lot for the size of the hotel.

Minus: The Mattress to hard

Plus: Very nice room great layout

Minus: Pool was on the cooler side

Plus: It was very comfortable and the location was good for the purpose of our trip.

Minus: The sink would occasionally back up with air and water. :(

Plus: really nice and comfort bed

Minus: sheet a little bit dirty

Plus: the flotation noodles and beach balls in the pool made it a lot of fun for my kids. My 3 year old can get around just fine on a noodle; the older ones liked playing with the beach balls. The garden and deck access was very nice. Breakfast was delicious

Minus: the eggs on the ham and egg croissant were fried and cooked twice over. The yolk was not fully cooked hard, and it exploded onto my daughter's lap while eating it. She loves eggs, but wouldn't finish her sandwich after that. I expected scrambled.

Plus: Hotel was clean and location was great. Staff seemed friendly but was only there one night.

Minus: My only problem with this stay was someone was smoking pot in hallway or near my room. Did mention this to front desk mgr. but he seemed to feel it wasn't big deal! Don't care if you smoke pot but smell is awful and sickening

Plus: Everything was fine

Minus: NA

Minus: Too much noise in the corridors. Poor cleaning Refrigerator was too noisy.

Plus: The suite was great with plenty of space, well stocked kitchen and high quality furnishings.

Minus: The building itself was poorly insulated and I could hear noise from all around me and outside.

Minus: Air conditioning was no functioning well, did not allow me to lower temp. Bed was not comfortable.

Plus: rooms are very nice.

Minus: no pool no free breakfast.under construction.

Plus: Staff Room Location Parking

Minus: Pets

Plus: very convenient location and facilities, on-site amenities such as laundromat, newspapers and honesty cupboard add much value.

Minus: low water pressure in shower

Plus: relatively new, good location

Plus: Bed was comfy.

Minus: TV placement was odd. Seemed too far away. Room smelled like someone had just cooked a large Indian meal. I tried spraying Lysol and even a little of my perfume. Never went away. Had trouble ...

Plus: room setup.

Minus: Bed was not comfortable

Plus: The dishes and utensils were great, clean and neat. The bed was GREAT VERY COMFORTABLE.

Minus: The idea of not changing the sheets every day, even if your stay is only for a few days.

Plus: Comfortable, friendly staff,

Minus: No free breakfast

Plus: quite convenient to UM and downtown.

Plus: stayed because of the location. Ideal. staff was wonderful.

Minus: Bathroom very small, room very small. Queen bed was more like full size bed. Paid too much for size of room

Plus: The hotel was extremely pretty. Staff were very helpful and accommodating.

Minus: The mattress and pillows were very uncomfortable. The breakfast room is downstairs in a conference room, with no natural light and no warm atmosphere.

Plus: The staff was really amazing and friendly. That being said...

Minus: The rooms are really old. The internet didn't work. The heat was so loud that it kept me up at night. They couldn't fix it and said it was a problem in many rooms, so they moved me. But what ...

Plus: This hotel as a nice style and comfortable rooms.

Minus: Breakfast was offered in a conference room in the basement. Not a good way to start your day, no fruits offered, no ambiance.

Plus: It is in a great location

Minus: You can hear all your neighbours in the rooms down the corridor.The police were called due to noise levels one of the nights .

Plus: It has charm

Plus: Location and valet parking!

Minus: Can't wait until the hotel restaurant is finally reopened during one of our stays! We have yet to eat in it!

Plus: Nice room, very centrally located. Walkable from Amtrak station.

Minus: No view out of room as it butted right up against another building. Room was on smaller size and you have to step up into bathroom which is also very small, although the shower is fairly large.

Plus: staff friendly, location great

Minus: bed is too soft, armchair so soft that it i almost hurt my back when i tried it.

Plus: Location cleanliness

Plus: Location. Pleasant staff.

Minus: Noisy doesn't adequately describe the symphony of garbage can pickup at 6:00a.m. That the hotel knew was a problem when I paid up for this corner suite made it worse. Mood not helped by terrible wi-fi, shortage of outlets a malfunctioning toilet.

Plus: Beds were super comfortable.

Minus: TV reception wasn't the best

Plus: The hotel staff where very friendly and made my wife and I feel welcomed.

Minus: There were a few minor blemishes to our room that could easily be fixed but all very forgivable!

Plus: People...staff

Minus: No

Plus: All the staff were VERY helpful and nice. Ready to serve.

Plus: My wife had a great time sleeping on the very comfortable bed

Minus: My card did not work on the outside door.

Plus: The bed was very comfortable, and the staff that checked me in was smiling and friendly

Minus: My room smelled like stale cigarettes, and I asked for a non smoking room

Plus: We enjoyed our brief stay. Very helpful individual when we arrived early. Lovely breakfast.

Minus: Just a reminder, not a problem, the hotel is a bit of a trick to find. It is tucked behind a Courtyard hotel, definitely worth the hunt. The hotel was to full the evening we were there so the next ...

Plus: The breskfast served was excellent especially the hot food like scrambled eggs and omelettes.

Minus: Hot water for tea was not very hot but likely because it is served from a thermal flask/container.

Plus: good

Minus: nothing

Plus: good

Minus: good

Plus: Vast selection of food options. I liked the 4 options of fruit.

Minus: I did not like the sausages. Loved the bacon.

Plus: That when I requested a room change due to the noise the children were creating next door they were gracious in accommodating me.