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3315 Peachtree Road Northeast, Atlanta, GA
0,3 km från
staff personnel were very attentive to all of my needs and very personable made me feel like a true guest
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
Public areas. The dining room is very small.
Staff was incredibly nice No outdoor pool (which every nice hotel in Atlanta has) and no movies or decent tv stations in room?!? We checked into hotel for a 'staycation' and wanted to sit by a pool during the day and get room service/watch movies at night and couldn't do either!!! Total disappointment and WAY too much money to not have basics like that. We ended up wandering through the mall because we had literally nothing to do there... huge waste of money.
everything you have to pay for parking
Valet was pleasant. Under-staffed and over-booked - best bud and his 12 year old son were bumped. Room was not cleaned the first day. No mini-bar. Very low water pressure in the shower. Overall, very average hotel but is priced to complete with the Ritz and Four Seasons.
The staff at the front desk was Super Nice Only thing that I didn't like is that they charge 29 just to stay were I'm already paying to stay . That was a little funny to me cause I thought only Resorts did that ...but other than that it was fine
Chicken staff person was very rude
The staff was absolutely top notch, from the bellman to the front desk to the courtesy shuttle driver and especially valet!! The hotel and the room were beautiful and very clean! My friend and I booked spa services at the sister W hotel downtown and a room through the Buckhead location. I have only amazing things to say for both. A++!!
The location can't be beat. The hotel restaurant is great, most of the surrounding, walkable restaurants are great, and the staff is upbeat and professional. The bed sucks! It was flat and lumpy. The pool is the size of a kiddie pool, most shaded, so few sears even at 11am and no tables to eat at there. The street noise is loud and my room was directly over the valet area so I could hear the noise all night the the people coming and going to get to the rooftop club. The overnight fee for a car is a ridiculous $38. I live 3 miles up the street so I took an uber for $10. I still got charged for the overnight fee but they removed it later. My stay was so lousy that at 4:30am I took an Uber joke to get into my own bed and try and claim any rest in my comfortable, quiet surroundings. Also, the bathroom is so tiny that the sliding door basically brushes up against the toilet and the entire bathroom is open to the room. There isn't a privacy of partition wall. If you are just going to Buckhead to drink your face off and pass out, this is a great location. If you wanted to try and have a staycation with a mix of sun, fun, and rest...go to the St Regis.
We were there for a wedding, and the staff was very accommodating to all our last-minute requests. The event was beautiful and the food was delicious! No complaints at all.
My food plate sat outside my door all day Saturday morning until I left Sunday morning and it was still there wen I left, stains on comforter
Great location. Nice breakfast. Staff was friendly. Free wifi. Parking was expensive
I liked the indoor pool and free breakfast. I didn't like the lack of blankets and pillows, prostitutes that we ran into at the pool and elevator, and unhappy staff at the front desk.
We loved the woman at the valet. Her cheerfulness made us laugh.
Great location The housekeepers left the door open, perhaps all day after cleaning. Fortunately nothing was stolen. Very noisy hotel. Not a place to stay if you want to get some rest at night.
Staff members in all areas are very friendly, helpful and courteous!
Location is awesome, everything you need is within walking distance The bathroom is TINY! It's difficult to even enter the bathroom due to how close the toilet is to the bathroom door (less than an inch clearance when opening & closing door...no joke)!! And the toilet is WAY to close to entrance to shower! And speaking of showers...it's very small too!!
Clean room and friendly staff. Not enough room in the food area for guests to get breakfast. There is enough room to sit and eat, but not enough room where food is served.... could not get to the food.
Location and staff very nice. Not clean and not worth the rate for the quality of room and hotel.
great central location and shuttle to restaurant was very helpful! spa was shut down for a day :-(
The room itself was decent and clean. The indoor water features were quite pretty. Upon arrival there were a couple of ladies dressed in very little walking back and forth in front of the hotel. That should have been my first sign that this was not going to be a good hotel for my family. I checked into the hotel and went out to the valet and requested a luggage cart. I was told that there were no luggage carts available. We waited about 30 minutes then I went inside to ask the front desk. I was told that sometimes guests hold those carts inside their rooms and they had no way of locating them. The lady seemed rather miffed that I had even asked her for a cart. The hotel has three elevators one of which is out of service. several times my family wound up taking the stairs instead of elevators because the wait was so long just to get an elevator. The inside pool area was not kept clean. My family tried a few times to take advantage of the cooked to order breakfast but the line was impossible long even at 6 a.m. by 10 a.m. we gave up and decided to stop elsewhere to eat. By far this was one of the worst hotels I have ever stayed at definitely not what I was expecting in the Buckhead area, For sure this place has been added to my list of places to steer clear. The only staff members which did not act as though we were a bother were the bartenders during happy hour otherwise the front desk staff and many of the other workers seemed to really just not be happy individuals.