Riktigt bra frukost. Stora rum Strul vid incheckningen. Vi hade bokat 2 st Deluxe rum med balkong, men fick bara 1 st std rum utan balkong. Vi protesterade givetvis över detta och fick då 2 st std rum. Vi betalade alltså för Deluxe rum men fick nöja oss med std rum. Vi hade bara bokat en natt så vi tjafsade inte med hotellet om detta. Påpekas bör också att sängarna var så hårda att vi lika gärna kunde ha sovit på golvet.
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Staff service and proximity to lagoon Noisy room
Good, comfortable; efficient, friendly staff.
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Location and parking only Bad services , bad bofy , very old items and very expensive
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
friendly atmosphere and no disturbance on 4th floor TV and satelliate channels selected based mainly for people from india and pakistan!
My stay at Montreal Hotel was very pleasent, excellent customer service, good value for money, clean and comfortable room, great facilities, so thank you!
the waiting staff were very attentive during breakfast time. when we first got into our room we found 4 cockroaches. we were moved to a different room which had no toiletries and no toilet roll and took them 5 hours to bring it to our room, only because we asked them again. we got woken up at 4am because the staff were polishing the floor in the dining area and being very noisy, we phoned down to reception and got told they would only be another half hour!!!
Staff are very helpfull the hotel location are very good. very thing is ok
Location of the hotel
I like this hotel qos the are quite and out of trafice aera They park the cars ander Sun
Nothing really I was very dissapointed Everthing
i like to be the breakfast to be better then now and the smooking will not alowed on the passeg. about the dancing club to moving to ather flor becuose i stayed in frist flor and it's nocie at night .
good breakfast..however too close to mosque
Good hotel, clean rooms.
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
Breakfast was very good, excelent service, service cleaning room was bad.
Location, price of accomodation, Check in/out process is laborious.
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
good hotel.little pool on the roof .many restorants near. internet is not free
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
Easy access to lots of shop and shopping mall nearby. No.
I liked the staff personality and the Location is not bad. If you send an e-mail on friday to them, then it is lost.
sightseeng and shopping noisy airconditioner unit (not central)
Very attentive and friendly personnel, excellent location for travelling to Dubai or another emirates by bus (about 10 minutes from Intercity bus station or Central Market). More than enough places for Money Exchange, grocery stores and souvenirs buying.
Staff were always helpful The breakfast was very poor and consisted of eggs, eggs or more eggs.
It was ok resonable with copare to the price
The hotel is easily reachable and value for money. The staff was helpful in all matters
Clean. No breakfast included. The area where the hotel is located is not that nice and pleasant.
Everything from public transport to accessiblity of shops and malls. You also get to really see the city in the way that it is situated. Its affordable and the staff are very helpful including the manager who is very understanding. I loved my stay and would recommend to anyone. None!
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
Construction works at night behind the hotel
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
I need see view room hotel restorant
near shopping and airport, very friendly and comfortable
The rates are higher than the other similer hotel apartments in dubai.
next time I will go to this hotel again
nothing staff , not great , charge for water
Close to downtown and easy to reach from airport and transportation is available all time, but still the area I'd full of better hotels The room is so small, toilet is not good, toilet seat is broken, they offer a free two tea packets nd two coffee packets and only two sugar packets so you can make your self only one cup of a drink, it is so frustrating.
quick check in no parking facilities, and the night club is noisy
.Nothing worth mentioning The Hotel Manager is as helpful as an ashtray on a bycicle
AC is centralized and require to call operator to turn it on. The water pressure for the shower is extremely low. Bottled mineral water is not complimentary.
staff they were very nice the bathroom was very dirty.and it was too much noice outside becouse this hotel near to disco
About Location, It Was Close To Some Malls, City Center,... Wireless Internet No Available, Air Condition Not For Each Room But Some Rooms Together.
only the location but there's nothing special in this hotel and the hotel less than 3 stars this hotel can be for the young tean ages who looking for some enjoyment only
Very nice hotel, and as it says a lot of Russian people there, if you want a night life then this is the place. surprisingly nothing to complain about, thank you Moscow hotel
good entertainment hotel, i didn,t like the smell
The Suite room service were tops. The food selection for room service was somewhat limited but what was available was outstanding with large portions. The only thing I didn't like was the night club. Highly overpriced.
The room space And the bar and pub and the services into them There is no special treatment for the people who is staying in the hotel and the lobby closed on 10pm!!
Fint bra hotell, rent och elegant Frukosten kunde vara bättre och kaffet.
Personalen var mycket hjälpsam och alla var vänliga. Bra standard på hotellet och ett bra lugnt läge nära den nya metrostationen och med många matställen i närheten. Förbättringspunkter: Att frukostpersonalen inte hela tiden tog bort koppar, fat och bestick. Skulle varit gott med ett grövre bröd till frukost, inte bara toast och bullar.
location, free parking & good value for money My room was in the forth floor but still at night alot of noise coming from the night club. They didn't clean my room until I told them to do so. The hotel is old so you will not find alot of stuff in good conditions.
The staff was friendly and helpful and polite.Location is good.
Jag lämna rum kl 14 Breakfast och system var inte satisfactory and service inte bra
Bra rymmliga rena rum med fri tillgång till internet som är uppskattat.Fin utredning med fina tavlor
Mycket bra service. allt var bra, väldigt bra personal, nära till City Centre galleria/köpcenter. fritt internet
Fint Hotell Bra värde för pengarna Fick deponera extra pengar första dagen. Usel frukost
Bra och rymliga rum. Ölpuben. Stressad personal i receptionen. Dyr frukost.
allt var bra och jag tycket att det var bra luft i mitt room och jag hade bra service. maten var dyrt
Perfekt ställe att stanna till på efter en lång nattflygning till Dubai. Checkade in, dushade och åt frukost och sov sedan i 6 timmar och checkade ut utvilad och fräch för att sedan komma lagom till incheckningen på ett centralare (och dyrare) hotell i Dubai.Samma gällde inför den tidiga flygresan hem.Checkade ut från det dyrare hotellet,lämnade väskorna i receptionen,hämtade väskorna senare på kvällen och checkade in på Premier In. Sov, telefonväckning, gratis shuttlebus till flygplatsen som tog 5 minuter.Perfekt! Nej. Rent tyst och trevligt men hotellets läge räknas till the airport så taxametern på taxin startade på 20 dirham ist för 3.
everything was okay, thanks to all staff nat at all
good value for money n.a.
I actully like the swimming pool I didn't like Gym
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
Quitence of the hotel Housekeeping was only towice a week.
location and cleanest mini bar is very expensive
Everything was great and all staff took pride in their work. NO!
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
room very clean. friendly staff
Very well. Nothing to be dislike.
Well located near the airport. An older Rotana than others in the City. Breakfast room a little claustrophobic. A strange arrangement of a washing machine in the bathroom
Staff are very friendly Bathroom. The design of the tube is wrong. It allows water to flood the floor.
Close location to city center and old town The furniture and hotel facilities are old and the rate is high for that matter
The breakfast was great and so the staff. The availability of adding extra bed for free.
Use of Gym and pool Dining restaurant with alcoholic option
Staff very friendly and helpful, breakfast Unfortunately this time there were construction works outside, even during nighttime.
Location good and rooms well appointed with exceptional bathrooms which were unfortunately let down by poor showers. Really nice gym and pool. Was shocked to see all the additional rooms costs not shown in the original booking. Also I was informed that I had to pay for the breakfast which I couldn't remember was included or not.Subsequently did not go for breakfast but bought in only to find on check-out that breakfast was included. The shower was just awful because of the flow rate.
The location, it's near to many malls & entertainemt areas. In my next visit, I will try to find another hotel with more facilities.