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Very hard to get a waiter at the Sunday brunch. Not used to having to search for help at Four Seasons hotel.
The hotel is perfectly situated in mid town. The staff is wonderful, facilities great, and great food. The bathrooms are a little dated and need to remove the tubs and put in bigger showers for two
Was all good
Everything!! Especially how they accommodated my 10 yrs old granddaughter and made her feel special. They even made her and her stuffed animals name tags. That was just too precious!! With there was an ATM on every level.
very nice staff very accommodating liked food in bar and lctaion was perfect for us high price, nothing special about the room or bathroom, early turndown very poor value for the money
Lovely decour! Staff was really nice. Charges for local calls and wifi.
I was visiting Atlanta for the weekend. The Loews was a great home base for the weekend. The location is excellent in Midtown convenient to Marta and also easy to get in and out of the parking deck to explore Atlanta. The room was spacious with an extensive view of midtown and downtown from our room through floor to ceiling windows (we were on 25th floor). The bathroom had a separate shower and bath which I really liked and a TV. The restaurant in the hotel was very good. We are there for dinner one night and liked it so much we went back for a late night snack the next night. There is also a Cafe Intermezzo right outside the hotel to grab a glass of wine and people watch on Peachtree St. Prices were expensive for the weekend we were traveling. The bathroom was showing a little wear and tear with paint peeling on the ceiling.
Nothing Customer Service and communication was terrible. Would never go back.
Great hotel and well decorated for the holidays. Hotel offered anything you could need. No pool and room did not have view of Atlanta but it was one of the affordable rooms.
View and bathroom
Staff were amazingly friendly. Especially Courtney at the Front desk. Great location, very clean and well appointed rooms.
The hotel is immaculate. Great location and the comfiest bed and pillows I have ever had. I stayed for 4 nights and loved it. The bar / restaurant area is small and lacks any atmosphere. Also, a bottle of water in the room is $6 so my advice is go to the meat by store.
The staff and location Room service was expensive
Having to pay 32 dollars a night for parking.
Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me. I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.
We liked the lounge & the room. It was a great atmosphere. There should be drinks in the rooms.
Great quality especially for price. Walls are super thin
Staff was rude.
The extra charges for internet and the mandatory valet parking was a bit much.
Staff were very accommodating. Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
Really nice hotel. Would visit a again. Parking is expensive but probably the norm for downtown.
The staff were very kind. the room very clean.
Staff were really friendly, as well as the valet staff. Good location. A couple of the pieces of furniture were worn & ripped. The air in our room was pretty dry & the shower needed a deeper scrub. Paid over $4 for a small bottle of Coke.
I liked the TRACE restaurant the food was great!!! The location of the W was wonderful restaurants and entertainment was just a walk away. The rooms where outdated and dirty had to change rooms because the one I was in had dirty sheets the door panel was falling off and only half the shower spigots worked. The furniture was dingy. The new room was not much better.
the staff were polite The In Room wifi was pitiful. Insuficcient capacity when it was able to be connected to. The room lighting was very poor. Very dark in the room with all lights on.
I loved every minute of it! We loved how it had liquor wine and snacks (saved us a trip to the store) . The staff was friendly the food was AMAZING will be back next weekend!!!
I was put in a handicap room and I'm not handicapped
The hotel location was great. The bed was comfortable. The valet was pretty good. The service was not very good. We requested a refrigerator and had two broken ones brought up. The food at the restaurant wasn't very good. The service overall was very subpar.
The location is the best thing. It's within walking distance to almost everything. Seemed like there was a charge for everything..WiFi in room wasn't free..there was a mini fridge but it was packed with liquor so couldn't really put anything in it unless you tool all their stuff out. The upchages on roomservice was crazy. No exhaust vent in the bathroom..so whatever happens in the there ..you and whoever is staying in your room will get wind of it..no door to the bathroom except a sliding door that didn't really give privacy
There were plenty of elevators to accommodate guests and the location was convenient. Loud, leaky pipe kept us awake. We contacted front desk because we saw carpet in hall was wet from it. They obviously ignored us because by morning the carpet in our room was soaked and the hallway carpet was a 15 foot puddle. God knows if was water or waste. Staff made zero effort to make up for negative experience. Valet pickup took 45 minutes because they "forgot" to call in our ticket number. Furniture was chipped, room smelled.
Location Walls are so thin that you hear people talking in hall and rooms next to you. It was unbelievable how bad it was. By far my worst hotel experience in my life.
I love the interesting and inspiring designs. Beautiful interior and great location in midtown Atlanta. The wifi isn't free, The food is way overpriced with 22% service fee, an additional $4 charge for room service, 8% sales tax and 18% gratuity. i ordered a $10 entree which ended up being around $22. The staff isn't that friendly and just seems to be standing around chatting with each other, way too unprofessional. The room was a little dirty and it looks like it never really gets a good deep cleaning or even just a basic surface sanitizing would have been nice. There was food smudges on one of the lamps. Overall, I'm glad I got a discount of Kayak but that price still wasn't worth it.
We had a fantastic stay here at Stonehurst Place! It was very conveniently located near Piedmont Park, the rooms were immaculate, and the home is beautifully restored and incredibly charming. Most of all, the innkeepers were some of the friendliest people I've ever met and made our stay so special. Also, breakfast was delicious! We wish we had more time to spend at Stonehurst Place. This is definitely much more than just a place to come home to sleep at night. We had a lot of activities planned around Atlanta for the day, so we felt we didn't experience all that Stonehurst Place had to offer. They have cozy lounges you can spend time in, lots of interesting artwork you can look at/learn about, etc. If you come here, make sure to spend time exploring all this place has to offer!
Staff was helpful. Exterior is gorgeous. Nice to have the kitchen in the room--it was like an efficiency apartment. Tidy. A fine value and while it's mostly office buildings in the area, the location by the MARTA station was otherwise excellent. Wi-fi was very erratic, especially on my tablet. I met other guests who said the same. The key card lock on the door from the courtyard to my section of the hotel didn't work, which meant a longer walk around to my room.
good price, good location, our room was a bit noisy due to traffic outside our window
Perfect location and a great value. Our toilet leaked a little but other than that, a very satisfactory stay.
The bed was comfortable There was no amenities provided except for shampoo -- no moisturizer, no shave cream, no cotton balls, no Q-tips, etc. A gift receipt for Tiffany's was taken from my room
This is a great boutique hotel - reminded me of traveling in Europe. Great courtyard area, live band at the bar, great room. I didn"'t expect the kitchen area and it would have been very useful for a longer stay. Perfect picture of Marilyn Monroe in the room and a great little alcove with an Wlvis print for a mystical moment. Incredible location in Midtown close to the High Museum and Peachtree Street/Piedmont The only thing that I didn't like was that I didn't stay longer.
Staff was great and the hotel was clean and hip. The facilities were a little dated as were the fixtures in the room (sink, shower, etc.). My sink would not drain. It was moderately annoying. I should have called to have it looked at, but didn't have time. My feeling is the cleaning staff should notice things like that and alert the maintenance crew. It should not be left to the guests.
Nice ambiance, the courtyard is fun, but the staff made our stay extra special. Friendly and personable all around. Great value for midtown Atlanta.
The staff is uniformly friendly and helpful throughout our three night stay. The bar is modern, yet cozy. This hotel would be a fine romantic get-a-way in the heart of Mid-town Atlanta. Walking distance to the Marta (across the street), High Art Museum and Symphony. Lovely courtyard with azaleas still in flower in Dec. The room was nicely laid out with wonderful, luxurious bedding. Every bit as advertised, quiet and thoroughly comfortable. Would not hesitate to return. The exercise room is small, but it is a boutique hotel. Plumbing in tub had a minor faucet leak.
I would not book this hotel again given the noise levels in this hotel (most rooms over look courtyard which blares music until 11 and room doors/walls are very thin so you hear lots of noise)
Warm, inviting, friendly hotel
Very polite and very helpful with ideas of what to do in the city and with restaurant ideas.
The size of the room...it was very nice to have a separate sleeping area.
yes, I asked for a non-smoking room in which I received, but the room smelled and reaked of smoke. our clothes smelled like smoke the next day and our luggage smells like smoke too. This was very disappointing.
Wonderful location. Fantastic bed and linens. Extremely clean. No
The hotel is in a very good location. It's easily accessible by car and the MARTA (3 blocks).
Great rate, nice location. Covered parking next to the hotel, only $15 night. Most hotels in the midtown/downtown area parking is $30 or more. Affordable restaurants and bars within walking distance. Starbucks and Barnes and Noble across the street. Atlanta's own Waffle House next door. Easy access to all ATL landmarks and tourist attractions. The room was clean and spacious enough for a couple. King bed was comfy, bathroom clean with nice soap. The hotel bar was not overpriced with a decent food and beverage selection. I am an ATL native and stayed one night to attend a party downtown, used Uber as transportation to the party. I absolutely recommend this hotel, especially at $126/ night including taxes. What a deal! No complaints
My daughter cried on the way out that she didn't want to go home - and she loved the hotel. Although a professional conference was going on, the staff were fantastic and really great with our kids.
Clean and quiet hotel with nice and responsive staffs that made the stay quite comfortable. There was a problem with bathroom sink drain on the night of arrival, but the staffs fixed it while we were out on the following day. Room air was extremely dry, which must be fixed to the entire HVAC system in the building. While the room and all facilities are clean, some facilities are getting old and failing already - bath tub water control was loose, temperature control buttons weren't quite responsive, etc.
Clean rooms A little warm
The staff was great, the location is the best, very close to everything and within walking distance to great places such as bars and places to eat, and be social. Who wants to pay for parking when you attend a hotel, no one, so I really don't like that we had to pay $15 a night for parking, but I get it. Also, I hate when hotels put holds on your debit cards, then you have to wait for the crazy fee and amounts to be refunded, it's like hello, why are you locking up my funds to begin with.
We were very impressed with how wonderful the staff were -they were always polite and willing to help .
It was a great hotel, big room, It was in the middle of everything.
I was very satisfied with the customer service. I also appreciate the cleanest of the room as well as how decorative it was.
I had a very good experience staying at Georgia Tech Hotel. I will recommend it ot any colleagues traveling to Georgia.
Our room smelled pretty bad. Running the AC didn't help. And the bathroom is the smallest I've ever seen. Staff was great, but I'd never go back.
The hotel was perfect for our stay and very comfortable and clean.
Easy to use wifi was provided. Location was great. Room was a little shoddy. Cracks in the wall, worn paint and the flooring had large gaps that didn't meet the wall.
The staff was very accomodating, for example I was allowed to review several rooms and to select my preference and they were patient with my late dparture. Parking can be a bit of a hasssle and is rather expensive.
Rooms are clean, comfortable, and nicely decorated. Small bathroom had nice walk in shower Staff was not that friendly, the bar area was not willing to serve us at closing time, simply stating that "We're closed."
The staff was very nice and helpful. The room was very attractive and comfy. Close to Fox Theatre. Enjoyed our stay. We need a tub.
Location to the FOX theater Bathroom was very small
Everything was nice just needed a place to sleep really but it was pretty nice
Parking cost way to much. I was there a day n half and was charged 50 to park. When I checked in wasn't told that parking was extra!
Unexpected $23 for overnight parking
None Everything from position to service. Even tv in room could not be fixed or moved
nice room, good breakfast, easy access to public transportation, good location for sightseeing
The location was perfect. There were children running through the hallway in the evening.
Room was not as clean and smelled of smoke. Price was too High for it not to be fresh and clean.
reception staff very helpfull but the maids very dis-honest passport went missing and turned up in the hotel trash area found by a senior member of staff so on this point will not stay there again maids
A lovely hotel - extremly clean, the rooms are beautifully outfitted (extra touches like extra pillows and blanket), wonderfully comfortable king bed (pillowtop), nice sheets. And a great location at a great price. I would highly recommend this to anyone. No, there really wasn't anything at all. I thought it was just great.
Very friendly staff, large bathroom/sink area, kitchen area, flat screen TV. Underground parking was a little inconvenient, especially having to pay extra for it.
Cleanliness, room size and amenities. That I didn't book a longer stay, lol.
The hotel was very comfortable and easily accessible to all the activities downtown. The parking garage was very cramped.
I liked its location , cleaniness , services and it was good over all
Great midtown location. Easy walking to Marta, restaurants, nightlife. Interesting mix of people staying there.
Clean, Safe, and Convenient.
Charged too much for daily parking and that wasn't mentioned until arriva.
Location is right off the highway.. Very convenient Parking is horrible & they shouldn't charge guest...visitors maybe
Comfy bed, good shower, nice staff, totally clean, good location, good deal. Be aware: Valet is only parking option at hotel: $28 per day.
Great water pressure & hot water $28 a day for parking Hotel bar closed at 9
The complimentary breakfast each day was wonderful as was the dinner on Mon-Thur. Overall, it was great...BUT it would have been nice to be able to call for our car ahead of time. But that was so small compared to everything else that was wonderful!
Location was easy access to MARTA, room, nice breakfasts lots of choices and staff very knowledgeable about the area. Free Wi-fi was a nice perk Advertised year around pool--we figured that meant that it must be heated in the winter months. Nope! Freezing no way you could swim. Outdoor Hot tub was also not heated. It was kind of a bummer.
First, it is almost brand new...so very clean and modern. Loved that there is a full kitchen, sitting area and a walk in shower. Close to Marta and grocery and liquor store. it was difficult to get my suitcase into the closet...opening too small.
Staff from the front desk clerk to the concierge was courteous and professional. The shower in my room had hair all on the curtain and walls ewwww
Very friendly employees and they were very helpful No
updated furniture and cleanliness Parking was not free
Great breakfast. Friendly staff. Full size fridge Noisy.
Clean, great breakfast. Very comfortable bed. Great midtown location. Secure parking. Strange loud noise coming from bathroom whenever the air turned on, had to close the bathroom door.
The staff was very helpful, made me feel at home and were good at answering questions. The rooms had enough kitchen stuff to cook with, although I didn't use it. Definately could save money on a longer stay by cooking for yourself here. Breakfast was good, pretty typical stuff - waffle maker, a couple choices of hot food. I'm vegan, so I filled my plate with roasted potatoes and fresh fruit. I couldn't find any way to adjust the temperature in the room. It was very cold in there and there were no extra blankets in the room. I ended up opening the electrical panel and flipping the switch marked "AC" off and piling pillows on my side where the fan air was blowing. That worked, but it's hardly an ideal solution. You do have to pay $25 for parking each night, which I didn't realize at the time. Also, they have limited spaces and you're expected to leave the space by 2 pm on checkout day. If I had known, I might have parked in the deck next door and had a longer time.
Great location, nice staff. They are clearly making an effort to overhaul the place, I couldn't get past the room smellinglof cigarettes. Booked six nights. Checked out after one. i was put in the wheelchair accessible room so I give them props for having those accommodating, it has been decades es since I've known a hotel to permit smoking.