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Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
clean and lots of space charging for internet access
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
A very well located, comfortable and clean hotel with friendly and helpful staff
spacious and clean
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
Läget nära Euskalduna Palatset(kongress/konferens center och även operaföreställningar).Dator med fri internet i lounge.Badrummet med alla toilette artiklar(inklusiv tandborste och tandkräm) Frukosten ingick inte i priset, var dyrt 13 Euro.
Att det var nära till Guggenheim Museum
Centralt läge Dålig ventilation, vilket vi påpekade
The hospitality of the hotel staff, and the cleanliness of our room. None
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.