Flyg till Bilbao

Minus: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight

Minus: The crew not sympathique

Plus: New plane, great seating.

Minus: Food should be tastier and boarding should be more efficient and on time.

Minus: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Plus: Seat were good and service.

Minus: Food could’ve been better. No snacks either.

Plus: No

Minus: Paid Business class and got an economy seat away from my wife

Minus: Very little leg room

Minus: The loading process could have been clearer, there were lines for zones 1 and 2 but none for 3 till I pointed it out. By the time I got on board a cranky old man was in my seat and there was limited overhead storage availability.

Minus: Still don’t have my luggage yet

Minus: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Plus: The crew tried to be helpful but were equally frustrated with the ground crew.

Minus: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Plus: KLM are our airline of choice. A great full-service carrier with impecable standards.

Minus: Nothing

Minus: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Minus: Delay due to strike

Plus: Decent price for economy comfort seat, 4A.

Minus: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Plus: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Minus: I flew economy and all was good and appropriate to the level.

Minus: The app and trying to find boarding details prior.

Minus: Delay of 40 minutes

Plus: Crew and food

Plus: Everything was good except the long layover

Minus: Shorter layover

Minus: The plane was cramped

Minus: Very long flight

Plus: Everything is well organized, crew members were great.

Minus: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Plus: Helpful crew Good food

Minus: Our luggage came back damaged and open !

Plus: too crowded , not organised enough

Minus: organisation

Plus: The crew wasn’t very friendly and there’s very little legroom.

Plus: Seats were comfortable. Entertainment system stopped working part way through

Minus: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Plus: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.

Minus: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.

Plus: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Minus: I flew economy and all was good and appropriate to the level.

Minus: Everything was OK

Minus: Delay due to strike

Plus: Good amount of space on the plane, lots of movies to watch, good food and drink.

Minus: Even though it is a short flight, it would be nice to receive at least drinks offered

Minus: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Minus: The plane was cramped

Plus: Good enough.

Plus: Information sharing by pilots and crew. Economy class leg room is good.

Minus: All good up to the level

Plus: Muslim food

Plus: Decent price for economy comfort seat, 4A.

Minus: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Plus: Planes were on time and connections made.

Minus: One bag delayed as not put on flight and food could be better.

Plus: The crew reacted good to the change of plane

Minus: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Plus: Pretty much nothing

Minus: A sealed blanket and a better customer service

Plus: Brussels Airlines crew

Minus: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Plus: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Minus: Move the drapes a few more inches back.

Minus: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Plus: Customer care was super supportive

Minus: Inflight sandwiches

Plus: The socks offered in business were comfortable and nice looking. The red wine was good.

Minus: The food was just average and the seat not too comfortable

Plus: Comfort and cleanliness of flight.

Minus: Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers.

Plus: Good movie selection

Minus: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.

Plus: The lady checking me in was nice

Minus: Items were stolen from my bag

Minus: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Plus: Crew and food

Minus: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.

Minus: Not being able to choose my seat on a 500€ return flight is a joke.

Plus: Brussels airport clearance was quite efficient

Minus: Better instructions at the airport

Plus: Smooth flight for the most part.

Minus: Better food choices. Better communication and better boarding procedures by rows or groups.

Plus: Bra anslutning

Minus: Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra.

Minus: Very long flight

Plus: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Minus: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.