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Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
Very accomodating staff Dusty and the food was the same every day!
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
The view, bed and the shower Chaotic buffet breakfast.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Excellent service Nothing
Easy walk to NIA. Staff always polite & friendly. Nothing
Well appointed and central location However you look at it £170 can get you overnight anywhere
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Wonderful Room Wonderful View Wonderful Spa!
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
helpful porters at the entrance and the pool.
Rummen och utrymmen vid entréplan. Att de inte hade koll hur många rum jag beställt, fick väcka min kollega mitt i natten för att hämta bokningsbekräftelse då han redan kommit till hotellet flera timmar innan!
Läget på hotellet mkt bra - centralt. Nära järnvägsstationen. Rent o snyggt samt utifrån prisnivån prisvärt. Nej.
Läget. Urusel frukost! I
Centralt läge. Otroligt tysta rum så att vi kunde sova skönt på natten. För dyr frukost, vi gick ut på stan o åt istället.Modern design.
Mycket fräscht, Centralt läge, Bra service.
helt fantastiskt hotell. reser mycket i tjänsten och sett det mesta, men sällan blir man så positivt överraskad. Allt stämde från första stund, personalen, rummet, frukosten, läget och helt nytt. Snacka om värde för pengarna. om jag kommer tillbaka till Birmingham är valet helt klart, Encore. absolut ingenting.
Enkelt, rent, ok personal, rätt ok läge Frukosten kunde vara mer genuin, för dyr för innehållet. Släpp internet fritt I hela hotellet, fungerade inte I foajén, behövde det för lite för att betala så mycket som uppkoppling på rummet skulle innebära.
Bra läge,ca.15 min promenad från New street station,bra frukost,fräscht. Något hårda sängar för vår smak.
Nära till centrum och kanalerna. Härlig frukost med mycket att välja mellan. Personalen kändes lite omotiverad. Rummet var ok men inte mera. Informationen från personalen kunde vara lite tydligare.
Det var bra utbud på frukost. Fräsch rum med en toalett och badrum seperarat. gångavstånd till shopping, bar och disko.
Ett fint hotell med närhet till pubar och andra matställen. shopping i centrum på gångavstånd. Billigt med taxi till The Hawthorns, West Brom. Nej
Bra centralt läge. Nära till restauranger, kaféer och affärer. Glad och trevlig personal. Nej.
As ever, first class accommodation
Spaciousness, ultra cleanliness, central to city. Very helpful reception lady.This was a 61st birthday for my Wife and we chose initially it for it's location to the Hippodrome theatre, where we had booked for a show.But it was a very wise choice as the rooms were excellant and we enjoyed immensley the space and cleanliness.Very important to a woman...! There was some noise from the street during the night, we would have liked to try a room facing the inner courtyard next time
Very comfortable, clean, new and modern
i was travelling with my mum and it was great to be staying iwith her whilst we had separate rooms. the tvs in the bedrooms were not tuned in and my mum found this very frustrating as she likes to watch TV when she cant sleep
The apartment was clean and well maintained, except for the radiator in the lounge area did not work as there was no power cable between it and the socket. The apartment was spacious and well appointed with fixtures and fittings. The radiator in the lounge area did not work - there was no power cable between it and the socket. The location was good for the 'Mailbox' complex, but was not really city centre location.
Brilliant location, and just so easy to come and go freely and without hassle. Very comfy and well- appointed had slight trouble working the washing machine- should probably have looked for the instructions!
the comfort of the room /where hotel sits /quietly next to all amenitys and like a tardis ,outside any other building inside very comfy french windows the ease of which a child could slip out, our child is 6 and very much into it all, that is if children where allowed? and being close to the ground, floor parionod of revellers wanting if they ever did of climbing up, saying all that if the rooms had air con then all windows could bshut when warm
Excellent value for money, quality accomodation The entire facility wasn't fully operational
Privacy No staff available at reception or anywhere else
The room was clean, tidy and modern. Just like a four star hotel There is no car park but there are parking meters outside and the parking is free on a Sunday
Hotellets läge är bra passar mig och min familj perfekt. Det har också goda parkeringsmöjligheter med tanke på desss centrala läge. Frukosten är för basal för priset. En större variation vore önskvärd. på sommaren är det för varmt vilket gör det svårt att sova.