Läget. Urusel frukost! I
Rummen och utrymmen vid entréplan. Att de inte hade koll hur många rum jag beställt, fick väcka min kollega mitt i natten för att hämta bokningsbekräftelse då han redan kommit till hotellet flera timmar innan!
Läget på hotellet mkt bra - centralt. Nära järnvägsstationen. Rent o snyggt samt utifrån prisnivån prisvärt. Nej.
Faktiskt ingenting för det priset jag fick betala:( Restaurangen hade inte särskilt hög klass på maten, åt middag där på kvällen.Frukosten var väldigt basic, inget extra, Scandic gör det bättre.Rummet var litet i förhållande till priset och badrummet var basic i förhållande till priset
hotell med en härlig utsikt, bra frukost och även bra på alla andra sätt
Allt var perfect förutom väder!!! Uppskattade mycket möjlighet till frukost på rummet utan extra avgifter. Nej, allt var mycket bra.
Problems with the shower.
Mycket fräscht hotell med bra läge, fina rum, trevlig och hjälpsam personal. Frukosten var enligt min mening inte god och lite för dyr.
Billigt, hyggligt läge, fyllde sitt syfte (att ha någonstans att sova) på denna resa. Korridorerna luktade starkt av rengöringsmedel (en doft som i o f sig återkom på många ställen i England). Väldigt spartanskt inredda rum.
Det var väldigt mycket nya och ung personal som inte direkt hade någon service känsla. orutinerade. Dålig mat. Vi skulle åka till Cruft's utställningen och i beskrivningen lät det som det var gångväg dit, som det absolut inte var.
The stuff was very polite and effective to their duties. The bathroom wasn't immaculately clean.
a clean and tidy hotel, pleasant staff being questioned about breakfast payment, even thou we had pre paid the night before, plus car parking was not clear, and cost more than the advertised £10.00 a day
The booking hadn't been confirmed so luckily another room was available.
warm friendly staff. Value for money. very goood The view overlooked the car park
the staff were very helpful and friendly
Reception and restaurant staff were superb. The hotel design is very good and spacious. The car parking arrangements were poor.
The warm welcoming and great customer service the room, just about everything. N/A
Nothing stands out - a city centre hotel like any other. Not sepcifically.
Restaurant staff very friendly and attentive.
The location was perfect Was saturday night and till 1am there was a music from a local disco club that you can hear till inside in your room. A bad noise.
Easy walk to NIA. Staff always polite & friendly. Nothing
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Wonderful Room Wonderful View Wonderful Spa!
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Excellent service Nothing
helpful porters at the entrance and the pool.
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Fint läge i centrum. fin frukost. ok för priset. Omodernt.
Rent och snyggt, vänlig personal, centralt läge, bra frukost. Nej
centralt och bra läge. Ej fungerande tv.
Rent o snyggt, bra läge nära tågstation. Rummen helt ok. Ej speciellt tillmötesgående och vänlig personal. Stor trängsel vid frukosten. Dålig hiss-kapacitet.
enkelt att checka in och ut. lyhört
Det var bra utbud på frukost. Fräsch rum med en toalett och badrum seperarat. gångavstånd till shopping, bar och disko.
Nära till centrum och kanalerna. Härlig frukost med mycket att välja mellan. Personalen kändes lite omotiverad. Rummet var ok men inte mera. Informationen från personalen kunde vara lite tydligare.
Ett fint hotell med närhet till pubar och andra matställen. shopping i centrum på gångavstånd. Billigt med taxi till The Hawthorns, West Brom. Nej
Bra centralt läge. Nära till restauranger, kaféer och affärer. Glad och trevlig personal. Nej.
Lungt och tyst. Inte speciellt dyrt. Bra att man stängde av den obehagliga musiken vid tillsägelse. Hissen fugerade dåligt, dörren lät som en kulspruta. Matta och golvbeläggning slitet med hål på visa ställen. Smutsig helötäckningsmatta i rummet, med fullt av hår. Först efter 3 dagar och fem förfrågningar kom de med några extra galgar. Vid frukost spelades en outhärdlig musik i trasiga högtalare.
Bra frukost och stora rum
Vattenkokaren på rummet. Kallt på rummet,mögel/fuktfläckar.smutsigt.
Bra läge för mina möten. Hotellet var under reparation. Det var lite dragigt och kallt, i övrigt ok för det priset. Drag från fönster o dörrar. Svagt kaffe!
Trevlig personal, bra läge, utmärkt frukost. Bra sällskapsrum med utmärkt bar. Nej
Bra hotel med bra läge. Bussen gick utanför som gick till centrum. Bra frukost bra rum inget at klaga på. Med tanke på prset och läget så var det mycket bättre än jag hade färväntat mig.
Bra läge,ca.15 min promenad från New street station,bra frukost,fräscht. Något hårda sängar för vår smak.
Centralt läge. Otroligt tysta rum så att vi kunde sova skönt på natten. För dyr frukost, vi gick ut på stan o åt istället.Modern design.
Enkelt, rent, ok personal, rätt ok läge Frukosten kunde vara mer genuin, för dyr för innehållet. Släpp internet fritt I hela hotellet, fungerade inte I foajén, behövde det för lite för att betala så mycket som uppkoppling på rummet skulle innebära.
helt fantastiskt hotell. reser mycket i tjänsten och sett det mesta, men sällan blir man så positivt överraskad. Allt stämde från första stund, personalen, rummet, frukosten, läget och helt nytt. Snacka om värde för pengarna. om jag kommer tillbaka till Birmingham är valet helt klart, Encore. absolut ingenting.
Mycket fräscht, Centralt läge, Bra service.
Närheten till mässan, personalen och den fantastiska frukosten. God mat i restaurangen miller. Kommer boka här igen om jag ska till the NEC. Sängen var inte bekväm och det var långt in till centrum.
Det var ett bra hotell men vi fick lite problem med kredit korten och dom var inte så bra på att hjälpa till att lösa det. Att dom mitt i natten hade låst en av medarbetarnas dörrar så att han inte kunde komma in på rummet. För att dom ville lösa kredit korts problemet mitt i natten.........Hur löser man det mitt i natten;??? Dom kunde ha väntat till morgonen.
Bra läge och prisvärt hotell. Trevlig personal och rena och snygga rum
Centralt läge. Billigt. Fräscht. Helt ok mat och bar. Nej
trevlig personal som hjälpte till vid behov luktade väldigt illa på en våning.
Läget. Nära centrum, och bra läge i förhållande till flygplatsen. Öde kvarter runt hotellet.
Bra pris, rent och prydligt. Bra service från personal och helt okej frukost. Enkelt att checka in och ut. Mycket litet rum. Ganska lyhört vilket innebar en del nattstörande, framförallt då ett bröllopssällskap vistade hotellet samtidigt.
Vänlig personal. bra frukost. Bra rum efter byte men småsaker fungerade ej i rummet, fjärrkontroll etc. Motsvarade mer medelhotell än lyx. Valde det för spa och bad. Ofräsch badavdelning, trasig bubbel, äcklig ångbastu och endast 25 min ledigt för behandling per styck trots att vi stannade flera dagar.Restaurang hade inte så många maträtter.
Close to NEC and straightforward journey. Staff were so friendly and nothing was too much trouble. Food in restaurant and bar expensive
Very friendly staff, comfortable, great blackout blinds, very quiet rooms, despite weddings going on. Excellent gym and spa facilities. Good bus service into Birmingham. Drinks and food a bit expensive, went to the nearby Harvester for a nightcap on our second night.
It was good to find a hotel with a decent size sauna, swimming pool, steam room and a jacquzzi, all of which worked and were clean. The changing room were very very good for this type of hotel The breakfast experience was a little poor on a quiet Saturday as there was only one staff member on and a lot of things had run out, cooked breakfast, crockery, glasses for juice. Although on a busy Sunday things were much better and almost opposite.
Modern, clean, friendly
I booked stating that I wanted two rooms adjoining and that I was disabled and requested a ground floor if no lift. When we arrived we were down two flights of stairs round two long corridors before reaching our room. These rooms were not adjoining. I complained and was offered a room on ground floor but my other room was still on the other floor. I had telephoned the night before and confirmed my booking also to confirm adjoining rooms and was assured this would happen. We eventually got adjoining rooms on the following night. The staff were very helpfull but it would have been better without the hassel. The dining room again was poorly staffed. Only one waitress for all of the area. We were served once and then saw no one, we had to go looking for service just for a glass of water. The staff who were on were polite and helpfull. I probaly would use them again for ease of place for visiting Crufts, but would insist on talking to the manager in advance to make sure my requirements were dealt with correctly. My frinds were from the USA and I do not think they would recommend this hotel although often stay in Holiday Inns over there.
Friendliness of the staff & spa facilities
Fitness/gym facilities and pool. All staff very friendly and helpful
Really cheap rooms. A nice place to stay. I would return. Only downside was that were not given an option of a smoking/non smoking room and although I usually don't mind being around smoke the smoking room we were given was very stale. After returning to the room it always took ten minutes to get used to the smell of smoke. I know that cant really be helped too much but a simple air freshener in the room would do the job. Rooms could do with a lick of paint.
the welcome was very friendly,use of pool very good,nice and warm in cold weather.
The room was very clean. The check in & check out process was extremely swift. The bar was poorly stocked. The bar menu was not very inspiring.
The room was fairly basic but large and comfortable. Easy access to the city centre. Very friendly staff.
Cheap per night, but then the state of accommodation was cheap. Radiator in room could be controlled radiator in bathroom could not be controlled so far too hot. Ground floor so could not open window safely. \\tv very old and not many channels.
The room was great, combinded with the design of the complex it felt like I was in my own flat not just a room. A couple of ceiling tiles needed replacing due to water marks. And the room cleaner knocked even though I had put out the "do not disturb" sign. She said "sorry, I thought you were out", odd??
It Was very good.
Check in was easy and rooms readily available. We requested a ground floor room due to a disable member of our party. This was provided once the hotel were informed of our situation. The rooms were sufficient for a one night stay however the kettle didnt work so perhaps appliances should be checked in future. The parking was good although spaces were very tight and some cars took up two spaces, perhaps some disabled spots would have been better. Hotel bar was good, as was thebreakfast.
Size of room was good. Very clean and serviced daily. Mattress on bed was a bit tired! Good value for money. Lots of parking available.
Good food Our room 413 - towel rail not working, missing 2 light bulbs and the lift wasnt working.
Easy to find, cheap. The bathroom's decor seemed in a poor state: there was dirty sealant at every corner. There was also a small hole in the plaster of the the bedroom wall!
More like a hostel than a hotel. Noisy people who went outside of their rooms to smoke with no thought of other residents who were trying to sleep at 2.45am. Very tired decor and facilities.
Vi blev vänligt bemötta, och fick hjälp med allt vi behövde. Servicen var snabb och effektiv.
bra personal totalt föråldrat konferececenter som knappast håller 3 stjärnig status.
Bra frukost. Hotellrummet var gammalt och fult. För långt till shopping.
Nothing The standard of the room and its condition was extremely poor with damp patches on the ceiling and general wear of the room
Reception could be quite attractive The standard of the hotel was appaling. Either it is in the middle of closing down or the middle of a complete renovation. Corridors and rooms are disgraceful and I doubt meet even low level standards of health and safety. Light fitting hanging off the walls, even the lift button had exposed wiring. The rooms are grotty, curtains hanging off the rails, cold. Breakfast was poor,albeit I paid for continental, I did expect danish patries, not a tray of stale bread for toasting, no fresh orange juice. Although to give credit, there were scrambled and boiled eggs which were very good. In summary, £30 for a single room £50 for a twin room, you get what you pay for. Youngsters love it as a cheap hotel for a weekend Birmingham stay. Be warned!!!
The cleanliness of the room was terrible!
easy to find and central to city to hot with no way of turning of heating
In a good location being set along Hagley Road, not too far from the city centre a short taxi trip or a good stroll if you fancied it! 20 mins fom the NEC also! There is a really cool TGI friday and a Beefeater just 5 mins down the street for some good grub and a Spearmint Rhino if that floats your boat!! It was ideal for me as I was just on a 2 night stay alone visiting the city for some local attractions ie The NEC. But did find the Hotel was a bit of a maze and also looked like it was in the middle of some unfinished building work, at times it was noisey during the night with groups of youths up and down the corridors and slamming doors, a little annoying every 10 mins as they were going for a smoke, but this is to be expected i guess and could happen anywhere at anytime! The TV in the room did not work but the staff were quick to help and got it going for me, I feel the hotel is for youngsters really, I dont think its a place id choose to stay with a young family or for a romantic weekend away im afraid!
nothing room smelted of odour, the other occupents were smoking weed, the other resident i did meet were either hoemless staying at the hotel, or the government, paying them ti stay.
O k location. Reasonable breakfast. Very tired and worn decor. Evening meal and quality of house wine nowhere matching the prices asked. No problem paying �10 for house wine if it equates to a �3 bottle in a shop and �12.95 for one course of dinner if it has flavour.
tray charge for room service was not indicated aywhere othert han the seperate paper breakfast slip
the linnen was not impressing no soap and tooth paste in the rooms but it was fairly good
comfort & excelent venue for what i required the evening meals were cancelled due to refirbishment. apart from that o.k.
The bathroom had mold over the ceiling. The walls were dirty. The furniture was battered and scuffed. If you only want a bed its ok and cheap.
Cheap Bed bugs everywhere