Hotel Porta San Mamolo

Loved staying here! Very nice quaint hotel. (This is not a Hilton/Marriott or the like, so don't compare to those.) Internet service was fairly reliable. Only time I had a problem was late at night (after midnight.) The staff is very friendly and helpful. The breakfasts are very nice: scrambled eggs, juice, croissants, pastries, fruit, espresso and cappuccino - just to name a few. It was a 5-10 min walk to get to downtown restaurants/shops. I was traveling alone and felt very safe walking anywhere.

Plus: Nice location, very friendly and helpful staff, charming rooms.

The customer service was exceptional: they recommended a fantastic restaurant (Al Sangiovese) just around the corner. They were incredibly helpful by allowing us to park our car in front of the main entrance and leaving the keys with them. The room was very comfortable, almost to the point were we didn't want to leave it. The interior gardens were beautiful, providing an overall soothing and relaxing experience. We also spotted a couple of friendly cats that enjoyed napping in the sun in the courtyard! The breakfast was everything we expected for Italy, and the hotel were perfectly situated near the center of the city.

Plus: The customer service: they went above and beyond what we expected with suggestions for sites to visit, restaurants, and parking accommodations.