Läget. Servicen vid frukosten. Personalen hade inte gått på kurs om hur man serverar kaffe, de var slarviga och snabba vid fel tillfälle. Att jämföra med Sheraton låg personalen i Claridge lite sämre till.
Ytterst vänlig och trevlig personal. Smidig in- och utcheckning. Uppvärmd pool och bastu värmde gott i ruskvädret. Trevligt litet gym. Bra frukost. Luktade falldeles för mycket parfym i rummet.
Bra mottagande, bla i form av transfer från flygplatsen till hotellet. Vi gillade den koloniala stilen på hotellet och sedan låg det också mkt centralt.
Professionell och servicevänlig personal i reception och lobby. Läget mitt i city och ändå ingen störande ljudnivå Mycket bra frukost. Betald shuttle vid ankomst fungerade inte, men detta kompenserades vid avresan utan något tjafs. Något långsam servering i baren.
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
Nice hotel, room clean, nice people and very good breakfast.
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
professional staff, nice room, good breakfast,
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
Helpful staff, good food, great service, great value. had to pay for the wifi and it was expensive.
The room was tiny, barely space to turn even though it was supposed to be Luxe room! The hotel staff not friendly, and not helpful very uncommon for Argentina
The rate was very good. The location is iconic and easy to find. Taxis easily available and cheap. You'll find restaurants and markets in close proximity. It is on a major avenue, and next to many subway and bus connection lines, so expect a big flow of people most of the day, but if you like walking or using public transport, it's easy to do. Rooms were clean, continental breakfast good. The hotel is old and spaces tighter than in newer ones, but it's updated. The staff was very friendly and helpful. Our flight arrived early but the hotel was full, so we had to wait hours for our room.
The position its very good.
Its location is very good central Rooms at the front a bit noisy as was the air conditioning unit !! But I am returning !!
Proximity of the spots Small rooms, street noise, air-con noise.
The location is excellent, you can walk to almost all points of interest of the city. The elevator was very old. Noisy Hotel. Noisy air conditioner.
The rooms have a lot of noise coming from the street (passing cars etc)
Extremely good value for a short city trip. Very helpful and friendly staff
Location is very good, in a walking distance from calle florida and puerto madero. The elevator makes too much noise!
The room was small but really nice and had everything you need. The hotel is close to the metro and shopping. The staff were really helpful with assistance on tourist matters. Taxis are easy to get just outside. Hotel is also very close to the bus terminal. The breakfast was good. There was a little grocery store just 2 doors down which was handy.
Nice room, staff spoke English and was helpfull, nice comfy bed, nice breakfast, good central location, possibility to book tango and other tours via the hotel. two times we had a cold shower (at 4 pm and the next morning at 8.30 am), tourist tax is not included in the room price, the room was at the street side so very noizy, curtains couldn't close properly so there was some sunlight in the room.
location and price the breakfast room was dirty and the walls needed painting
Location, value for price, friendly and helpful staff, breakfast. n/a
The primary reasons we chose Amerian Buenos Aires Park Hotel were the cost was reasonable - compared to other Buenos Aires Hotels - and the location was great for being able to walk to most tourist locations. The registration desk seemed too busy at times - we didn't see a "concierge" easily visible and were told on one occasion to use the lobby computer to learn about details of a reservation for a show. The registration staff were helpful and did speak English - which we needed since we don't speak Spanish - but they sometimes seemed too busy.
good bed Most of the staff here were rude and not willing to help in any way. Also, double room was booked and we were given a twin room
The hotel is well located in the middle of the downtown. It is very easy to get a cab at that location. The staff was very helpful and pleasant, even when quite busy. The housekeeping staff was discrete and accommodating when asked to come back later. The room was comfortable. The gym is very small and a bit claustrophobic. One serious drawback for an English-speaking traveler is the lack of CNN in English, or any other news in English.
good buffet breakfast good location to activities and bus tours. good for walking in pedestrian streets variety of restaurants restaurant ' ' only ok
Cheap and. Well located Staff surly, view of walln gym decrepit
Läget i anslutning till shopping och centrum. Hotellet har bra kontakter med taxibolag. Hög säkerhet både i rum och vid ut och inpassage.
Bra frukost. Tillmötesgående personal som snabbt ordnade det man behövde. Lågmäld men effektiv och trevlig service.Bekväm säng. I allmänhet rätt tyst men när det duschas hörs det rätt ordentligt - mest besvärligt när jag ville duscha väldigt sent eller tidigt.
Jag fick av booking.com inte veta att det var ett rum för rökare jag skulle få. Hade jag vetat detta hade jag inte bokat detta rum. Det måste klart framgå om det är ett rum för rökare. Detta gjorde att jag blev missnöjd med själva hotellbokningen. OM den infon lämnas kan jag tänka mig att rekommendera hotellet då jag i övrigt är nöjd.
Although overloaded by 3 ongoing conferences and crowds moving in and out of the hotel, the staff at reception was extremely kind and attentive. spa annd pool with outstanding views is worth a try. Service overall was very good. I stayed two nights, the first night I was assigned an old room with an old carpet, full of stains, extremely poor lighting, a bathtub with cracks and holes, a partly rotten cabinet. I thought of leaving the hotel. I spoke to the reception manager and for the second night I was moved to a room that was, simply, perfect. Make sure you request a renovated room! Anyway, why do they keep such old and unclean rooms?
Great location and excellent service The pillows were really bad
the view from the room was great and the concierge very helpful
The hotel has a great glassed in rooftop pool/spa/gym with fantastic views of the city and the rooms are very nice as well. Most breakfasts were in the ballroom rather than thier more attractive restaurant to accomidate the large number of clients being shuttled to cruise lines.
lovely property, some of your staff (like bell boy) were friendly and nice. The timber etc was good. lovely property, but it needs desparate repair and upgrade. And your breakfast bar manager was unable to provide Soy Milk (for example). The bar closed 2 hours ahead of time. The room given earlier was too noisy. etc etc.
The central location and the helpful staff at the reception desk.
The hotel was central in the city and this made sightseeing very easy The security was a constant worry. One of our friends had her camera bag snatched away and stolen in the reception area!
Convenience to shopping sighseeing restaurants, easily accessible to airport by taxi, helpful, courteous staff. Regency rooms were shabby, we were lucky to receive an upgrade which was excellent & above comments did not apply
The only thing I liked was the location but it ins´t a very safe area. The room was very small, nothing with what they offer in the Internet pictures, no place in the bathroom to put your personal belongings neat bad there's no place yo hang your clothes or towels, small desk is not functional, long and cold air enters through the windows because it does not close properly, the noise of the street is quite clear in the room. They do not make dollar change in the lobby, and so I did not like the service.
Check-in too late, check-out too early.
Breakfast was very good. The bed were very comfortable. No noise at night. The amiability of the staff. Great location. The wifi at the room was very bad. They need to update the bathroom
First floor to the street very noisy and dusty.
Two rates, one for locals and one for foreigners
The staff were friendly ready to help with a smile, speaking English and Portuguese fluently, apart from Spanish obviously. The breakfast were very good, better than any 5 star hotel in Australia or England. The location is simply perfect 20 meters from Lavalle and 2 blocks from the famous Florida. The lifts capacity are for 3 people only, or 2 if you are a McDonalds freak.
Friendly staff , good service , room reasonable . Room was a bit worn , need an update to drapes and some fixup of cracks in bathroom . Door did not seem very secure.
Location, very near of almost evrything in the downtown.
the extremely small size of the room. the air in the room was absolutely stuffed. the room had not natural light. the noise of the airconditioner that does not allow one to sleep.
The room was small but that was exactly what I was expecting. Very worth the money I payed through booking.com (the reservation through hotel's website was more expensive). I would stay there again (in a high floor room) since the hotel is just a few blocks from florida street and the mall 'Galerias Pacifico" and Puerto Madero. It was very easy to find places to eat and do some shopping. The lower floor rooms can be very noisy during the day because of the traffic and during the night beacuse of the disco at the side of the hotel. I stayed in a high floor room and was OK. I could hear the music but it was not loud enough to be disturbing. There is no kitchen so you should be prepared to eat outside every night.
Well located central hotel with very clean rooms, good breakfast and friendly staff Despite requesting a non smoking room it was clear tht rooms are all smoking, however it had been sprayed with air neutraliser and opening the windows soon aired the smell
staff were extremely friendly and helpful. Good to have free internet access. Reasonably central location good sized rooms and beds very comfortable pillows a little thin would have liked 2 but that is personal preference adn they were provided when asked for . In last room we had the bathroom was getting a bit tatty but other 2 rooms were fine. Breakfast average but plenty of it. Would have liked more fresh fruit
Central Location, Attentive & Polite Staff
Good Gym and Sauna. Free WiFi access everywhere in the hotel. Good breakfast (for price). Room next to a loud street and poor sound insulation. Not enough adaptors available in the hotel to connect your electric devices to the funny Argentinean power outlets.
Very confortable and nice hotel, just a few steps to Obelisco and subway. I would not say anything about the hotel but about Buenos Aires microcenter, where the hotel is located that seemed to us very decadent and dirty. In a word, an excelent hotel in a not very nice area.
location walls thin, can hear neighboring room
Carlos at the front desk was wonderful! He got taxis for us and was very helpful with dining suggestions & questions about safety in the city. All the staff were polite and helpful. The location was excellent for shopping, restaurants and explaining to taxis where to drop us for the hotel. Not all the taxis knew they could pull up to the front door of the hotel even though it was on a pedestrian street so we were left at the main street curb with all our luggage when we first arrived.
I do not speak Spanish and have never travelled on my own but felt well looked after and safe. In New Zealand you can generally make yourself tea and coffee whenever you like in an hotel or it is available.
Good beds, no wall-to-wall carpets... Receptionist could have informed us at our departure that he did not succeed to get a taxi for us - instead of trying to avoid us - thus we could have avoided rushing into the metro carrying our suitcase and being afraid of coming late to the bus terminal...
The staff were very helpfull. The breakfast buffet did not include fresh fruit, which is the industry standard these days. The internet facility rates were very high!
Value for money, accessibility/location None
Location in city is good; free internet access in hotel rooms; service very good; breakfast buffet excellent.
The staff was conversant in English, Helped us with local entertainment and transportation arrangements, and was very customer-friendly. They stored our baggage after an early arrival until check-in, and after checkout until we could make a late flight back to the US. The area was near the theater district and the Obelisk. Walking distance was minimal to Florida St, the Plaza De Mayo, and San Dorrego. The area was mid-scale; not upscale (go near St Martin's Square for this) but we felt comfortable throughout our three-day stay. All-in-all a courteous staff, pleasant room, great in-house restaurant, and nice surroundings. There were a few homeless in evidence on nearby streets at times but this was true all over the center of the city.
Great location. I would highly recommend this hotel. Great value for the money. Bathroom needed some renovation but clean.
The location of the hotel. The English speaking(2 out of 5) desk staff. The king bed. The driver to the airport. The breakfast. The price. The room was a bit "tired"- bathroom, carpet, drapes, and somewhat spartan. More of a 3 star. About Buenos Aires, we were robbed on a Sat.at noon near La Boca. The city is poor but the excursions beyond are quite interesting.
Very good location and reasonable value for money Breakfast could be better with better service
Great value hotel in an excellent location. Room was nicely appointed. Enjoyed the buffet breakfast. Would have preferred a room with more of a view but overall, it was fine.
clean rooms, neat hotel staff were not helpful at all
We did not stay much, just one night, but everthing was ok as expected so it was a great experience. I think this is more a problem of booking.com: we got a twin room while we wanted a double room. I dont remember well but i think Booking.com did give us the chance to choose when reserving (and we didn't notice it) so they supposed we wanted a twin room. Fortunately, the hotel solved the problem immediately when we arrived.
The location was good. The breakfast had really good media lunas (croissants) and at least something decent to eat. The hotel advertised free wi-fi in the rooms, but this was not the case. The hotel wanted to charge for wi-fi, and I pointed out that I felt the description was false advertising. The woman I spoke to about this was completely rude about it. The worst part was the poor cleanliness of the hotel. When I arrived, I found that there was toilet paper in the toilet that had not been flushed. The entire room and living spaces did not appear clean at all so I left the next day. There are many other options in Buenos Aires for reasonably priced apart hotels or apartments that you can rent at a cheaper price than this one and they are much cleaner, better maintained, and more modern. I would look elsewhere for a place to stay.
Helpfulness of all the staff and we appreciated that the rooms were clean and tidy
very friendly and helpful staff; great location
This is an excellent budget/boutique hotel, with very comfortable, nicely-designed rooms. Breakfast is basic, a step or two up from continental, but good. Very helpful, friendly staff; there was almost always someone at the desk who spoke English. Definitely recommended. The location is double-edged: on the one hand it's a two block walk from every subway line; on the other, sidewalks are narrow and traffic (and pollution) heavy.
Good central location, excellent value, very friendly staff No
Very friendly and efficient staff. Suite was very roomy; decent-sized kitchen and good lounge/dining area. Kitchen contained the bare essentials and didn't have a sharp knife, but we managed fine with what was there. Excellent location; we found it very quiet despite being on a main city street. Standard breakfast was included in our rate; breakfast is provided for about 4 hours and the earlier you go, the more choice you have. Would definitely stay at Sarmiento Suites again.
The staff was hospitable and the location was good. The rooms were very old and dingy. Kitchen did not even have the basic stuff. Bathroom did not even have the mats. The whole set seemed to be very old and worn out. it is a very very small hotel. Even the linens and towels were very worn out.
central location, and two rooms advertised as 2 bedroom but in fact the second bedroom was lounge room with sofa bed.
Stylish, original. Friendly, helpful staff.
Beautiful but small hotel designed in a ''Tango'' style with memorabilia. The decor and furniture cannot be faulted. Handily located in the Microcentro area. Nothing to fault.
the hotel itself, which looks like a small museum of tango history in Argentina and, of course, the kindness and availability of hotel staff always ready to meet your request The wifi signal offered for web connection at the the top floors which is not as good as stable
Very pleasant room, nice decoration, very good location. There is no a mini bar in the room.
This is the excellent tango design, comfort, hotel staff.
Staff were exceptionally friendly and helpful. Well located in Microcentro.
The people. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx