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lovely property, some of your staff (like bell boy) were friendly and nice. The timber etc was good. lovely property, but it needs desparate repair and upgrade. And your breakfast bar manager was unable to provide Soy Milk (for example). The bar closed 2 hours ahead of time. The room given earlier was too noisy. etc etc.
Best points: Fantastic Location, excellent fitness center and pool, very excellent service and friendly staff, great value overall Negatives: The bed was ready to be replaced, runny eggs at the buffet, room safe not working well
the view from the room was great and the concierge very helpful
The hotel was central in the city and this made sightseeing very easy The security was a constant worry. One of our friends had her camera bag snatched away and stolen in the reception area!
Great location and excellent service The pillows were really bad
The central location and the helpful staff at the reception desk.
Although overloaded by 3 ongoing conferences and crowds moving in and out of the hotel, the staff at reception was extremely kind and attentive. spa annd pool with outstanding views is worth a try. Service overall was very good. I stayed two nights, the first night I was assigned an old room with an old carpet, full of stains, extremely poor lighting, a bathtub with cracks and holes, a partly rotten cabinet. I thought of leaving the hotel. I spoke to the reception manager and for the second night I was moved to a room that was, simply, perfect. Make sure you request a renovated room! Anyway, why do they keep such old and unclean rooms?
The hotel has a great glassed in rooftop pool/spa/gym with fantastic views of the city and the rooms are very nice as well. Most breakfasts were in the ballroom rather than thier more attractive restaurant to accomidate the large number of clients being shuttled to cruise lines.
The mattress in our room could be replaced. It was like sleeping on a rolling slope of hills, basically it was lumpy. The breakfast was great the first day, however by the 5th day I was craving something else! Good selection of food, the scrambled eggs were runny. It's free so these are minor complaints. The hotel is right near the "obelisk." It's centrally located which makes it ideal. Quick cab rides to all the barrios.
Convenience to shopping sighseeing restaurants, easily accessible to airport by taxi, helpful, courteous staff. Regency rooms were shabby, we were lucky to receive an upgrade which was excellent & above comments did not apply
The pool & buffet breakfast were amazing! It was a chilly day in Buenos Aires so the indoor heated pool was very nice and I definitely put that to use. It is modern and clean and I enjoyed the cabanas and complimentary fresh juice. The view from the pool deck is outstanding! I thoroughly enjoyed the buffet breakfast. They offered a wide assortment. Best breakfast I have had during my stay in Argentina. The rooms are large and the beds are large and comfortable. I slept very well. I enjoyed the spa tubs and the bathrooms are very chic! Only issue was the faucet...a little quirky at times but nothing major to complain about. I enjoyed the hardwood flooring and felt very safe in my hotel room. For a nice hotel like this one, they did not have hair dryers or converters. I would have been happy to pay for a converter if they offered one so it was a little annoying and a bit of a hassle to go out searching for one. I wasted about 45min of my time but eventually found one at a local market shop for very cheap.
Läget. Servicen vid frukosten. Personalen hade inte gått på kurs om hur man serverar kaffe, de var slarviga och snabba vid fel tillfälle. Att jämföra med Sheraton låg personalen i Claridge lite sämre till.
Professionell och servicevänlig personal i reception och lobby. Läget mitt i city och ändå ingen störande ljudnivå Mycket bra frukost. Betald shuttle vid ankomst fungerade inte, men detta kompenserades vid avresan utan något tjafs. Något långsam servering i baren.
Bra mottagande, bla i form av transfer från flygplatsen till hotellet. Vi gillade den koloniala stilen på hotellet och sedan låg det också mkt centralt.
Ytterst vänlig och trevlig personal. Smidig in- och utcheckning. Uppvärmd pool och bastu värmde gott i ruskvädret. Trevligt litet gym. Bra frukost. Luktade falldeles för mycket parfym i rummet.
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
Nice hotel, room clean, nice people and very good breakfast.
professional staff, nice room, good breakfast,
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
Central Location, Attentive & Polite Staff
Very confortable and nice hotel, just a few steps to Obelisco and subway. I would not say anything about the hotel but about Buenos Aires microcenter, where the hotel is located that seemed to us very decadent and dirty. In a word, an excelent hotel in a not very nice area.
staff were extremely friendly and helpful. Good to have free internet access. Reasonably central location good sized rooms and beds very comfortable pillows a little thin would have liked 2 but that is personal preference adn they were provided when asked for . In last room we had the bathroom was getting a bit tatty but other 2 rooms were fine. Breakfast average but plenty of it. Would have liked more fresh fruit
Good Gym and Sauna. Free WiFi access everywhere in the hotel. Good breakfast (for price). Room next to a loud street and poor sound insulation. Not enough adaptors available in the hotel to connect your electric devices to the funny Argentinean power outlets.
Well located central hotel with very clean rooms, good breakfast and friendly staff Despite requesting a non smoking room it was clear tht rooms are all smoking, however it had been sprayed with air neutraliser and opening the windows soon aired the smell
The rate was very good. The location is iconic and easy to find. Taxis easily available and cheap. You'll find restaurants and markets in close proximity. It is on a major avenue, and next to many subway and bus connection lines, so expect a big flow of people most of the day, but if you like walking or using public transport, it's easy to do. Rooms were clean, continental breakfast good. The hotel is old and spaces tighter than in newer ones, but it's updated. The staff was very friendly and helpful. Our flight arrived early but the hotel was full, so we had to wait hours for our room.
Helpful staff, good food, great service, great value. had to pay for the wifi and it was expensive.
The room was tiny, barely space to turn even though it was supposed to be Luxe room! The hotel staff not friendly, and not helpful very uncommon for Argentina
The room was very clean and the NH employees were very customer orientated! I would of given a better rating for comfort, but due to the air conditioner be down and the room being very hot, I gave only 3 stars. Overall, I very nice hotel!
LOCATION AND HELPFUL STAFF EXCELLENT HOTEL FOR 3-6 DAY STAY ON A MEDIUM BUDGET, BREAKFAST WAS VERY GOOD OVERALL ALL A GOOD OPTION DIFFICULT TO GET UP ELECTRIC STAIRS LITTLE NOICESY
Location, staff Hotel has an old furniture and no lot of space in room for 4* hotel
the only good thing about it was the location - very central, otherwise very average hotel
Breakfast, bathroom and location None
The location was perfect - we only had one day in Buenos Aires and the location enabled us to get to all of the tourist places easily - either walking or an inexpensive cab ride.
One member of the staff was particularly helpful and friendly. Two others at the desk seemed too busy and somewhat 'distant' and I lacked sense of welcome from them. My wife was not able to come and I registered on arrival for a single room and, although breakfast was included, and only one person ate breakfast, I was charged as though two people ate breakfast for six days
The staff was most helpful, friendly and kind; the location is great to go anywhere in the city; the room was more than clean; b'fast was great, too!
It's location is great for city trip to most of near by attractions. The room is so clean, only but something need to be fixed ie. the wardrobe door...the noisy vent fan etc. The soundproof is pretty poor. We were disturbed by the tv/toilet sound from both side rooms. Only one small pocket size tissue was provided during the 4-nite stay.
location and service excellent traffic noise
Attentive and helpful staff. Fair treatment - ie I booked a 'standard double' room even though I was travelling alone ( I don't like 'single' rooms) and was quoted US$100 + VAT at 21% per night by 'booking.com' . For 6 nights that should have cost US$726. I was actually charged only US$90 per night as I was a single occupant of a double room, and that was inclusive of VAT. Therefore 6 nights only US$540. - (I had stayed there for 5 nights 3 weeks earlier and was quoted and received the same terms. Both rooms were large, comfortable (huge double beds) and impeccably clean. I I felt safe, was treated fairly, and was impressed by the honesty and courtesy of the staff, and the security measures in the Hotel, Good value for money. Evening meals only available during weekdays, but there are plenty of restaurants nearby so not a real problem.
Rymliga o trevliga rum. Bra med takterrass. Trevlig personal. Bra läge för promenader på gågata samt trevliga italienska restauranger på intilliggande gata. Tråkig och ganska dålig frukost. Inte bra med 7 sorters kakor o en sorts vitt bröd. Hade värdesatt fruktbuffé m olika pålägg till flera olika sorters bröd, ägg, bacon o ev ngn god korv.
Jag fick av booking.com inte veta att det var ett rum för rökare jag skulle få. Hade jag vetat detta hade jag inte bokat detta rum. Det måste klart framgå om det är ett rum för rökare. Detta gjorde att jag blev missnöjd med själva hotellbokningen. OM den infon lämnas kan jag tänka mig att rekommendera hotellet då jag i övrigt är nöjd.
Läget i anslutning till shopping och centrum. Hotellet har bra kontakter med taxibolag. Hög säkerhet både i rum och vid ut och inpassage.
Bra frukost. Tillmötesgående personal som snabbt ordnade det man behövde. Lågmäld men effektiv och trevlig service.Bekväm säng. I allmänhet rätt tyst men när det duschas hörs det rätt ordentligt - mest besvärligt när jag ville duscha väldigt sent eller tidigt.
Frukostbuffen och läget ! Priset ! Saknades safety box på hotellrummet ! Fanns innanför receptionen men sköttes inte med normal säkerhet som kontroll av gäst etc.. nonchalant !
Hotellet ligger mycket centralt och är prisvärt. Nej.