Hyatt House Charlotte Center City

Regarding the issue with the mistaken charge on my credit card "we" (my Caucasian husband) were able to get it resolved and the woman who resolved it was just wonderful, I wish I could remember her name I think it was Liz. She was adorable, and so kind to both myself and my husband regarding the issue at hand. She continued to be helpful aiding in fetching our car from valet and apologizing for the wait. She is possibly the only reason we would book with Hyatt again.

They had charged us a very random charge of 366$ even though we had already paid for our room ahead of time. We expected an incidental charge of 150$ which we received without question. When I originally questioned the charge, one of the women at the front desk dismissed me and said she can't do anything about it. Then my Caucasian husband went down to question it and was able to speak to the manager which I was told was not in. I was surprised since the women at the front were of color like myself. Another thing, it was my credit card not my husband's that was given the mistaken charge of 366$.

Very clean and modern

N/a

Breakfast was excellent very clean staff was extremely nice I usually stay at Hilton center city and this has excited my expectations very clean modern room !

Location was a bit inconvenient kind of far to walk at night to the restaurants but thank goodness for door dash!

Staff is AWESOME! Breakfast was wonderful. 2 min. walk to the Spectrum Center for the event we were going to. Room was very clean and beds were very comfortable. Had Salmon & Steak dinner at H Bar.. Awesome great flavor.

Cover over outside side door makes it difficult to get back in.

Very clean, awesome breakfast and super nice staff!

Parking, it's $28 a night to park or you can park in a lot across the street for $11 every 12 hours.

Very convenient location

Computer system was down when I checked out

Clean room, great staff, ease of check-in and check-out experience. Good free breakfast.

Nothing.

Awesome breakfast bar. Clean rooms comfortable bed.Staff is wonderful. So close to Spectrum Center & Epicenter.