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The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
Nothing really Smelt musty, sheets had stains, bathroom sink was leaking, were supposed to have poolside room and we got far end from pool with people sitting on deck chairs right outside our sliding door so no privacy, overpriced and breakfast was a let down
The grounds of the hotel where really nice. The location is great as close to everything and a short taxi/walk to Kuta. I would recommend the cottages as the superior rooms are not as nice.
friendly, safe, relaxing, child friendly
Friendly staff, Proximity to the beach and shopping, Excellent gardens, Good breakfast, Good pool areas, Good room Cost of food and drinks etc. at the hotel, Internet very expensive by any standard when informed it was free, no other complaints
Good location, close to beach and shops. This was our 2nd stay at this hotel and it has gone down hill in the year between visits. no where near as clean. smaller room. we will not go back again.
The delux private villa with our own private pool. The service was a little slow. Especially when ordering drinks at the pool bar and food at the restaurants
pool bar was definately a winner. location was great. staff looked after us really well. really clean and well looked after. some of the food at the restaurant was a bit less desirable.
The hotel has great facilities and service for a good rate. The staff were always pleasant, the location is brilliant and the facilities are top class.
stay ther every time i visit bali and would not stay anywhere elese
Nothing was good! It was the most horrible experience I had staying in any hotel around the world. Poor room conditions, advertisement of its room is far from what it provided. Room can come with no windows and had a moldy smell to it.
The staff were helpful and friendly. Breakfast was excellent. The superior family rooms are cramped and small, we had to upgrade to a deluxe family room, which was larger but furniture and fixtures are very outdated (eg tv's are 20yrs old). Also room was close to front gate with traffic noise and a long walk from the pool and beach. I would not recommend this hotel for families of more than 3 people.
Used the spa, swam in the pool, went shopping in Leigan, gained transport from outside of hotel at great rates, easy access to resturants The prices of the food, alcohol, spa and other services were expensive to start with and then a 21% tax and service fee was charged, this just encourages people to go elsewhere for these services.
Very friendly staff. We ordered a transfer pickup from airport to hotel but it did not showup. Sincere apologies from hotel management were accepted and without asking ourselves, hotel management arranged a transfer to the airport on our departure at their own expense. Costs for SPA treatments are significantly higher compared to some Spa Salons -not related to hotels- in the near area of the hotel, which have similar facilities.
Lovely lobby, beautiful gardens, nice main pool, gorgeous infinity pool and bar area. Good food and noy ridiculously expensive. Excellent location and modern clean rooms. Beds were huge and soo comfortable. The bathrrom looked unfinished as the walls near the toilet are painted yellow while the rest of the bathroom was tiled. It cheapened the bathroom. Also the shower head is too big and powerful for the small space and water went everywhere whenever we used it.
Live band Non-smiley receptionist
overall not in the same league as other comparable properties meals