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well appointed rooms
Great location right on the beach. Large, comfortable rooms. The staff allowed me to check in a few hours early since they had a clean room ready. Nightly turn down service with chocolates on my pillow were a nice touch. Front desk staff was average. At best. At a hotel of this caliber I expected a lot more courtesy and friendliness. Broken shower. No available chairs at the pool TWO days in a row. No bellhop to carry my luggage. And no apologies when I told them about my underwhelming experience.
I know this might sound wired but the shower, hotel showers are usually bad but this one was great! Lots of pressure and never ran out of hot water. The king bed was very lumpy and uncomfortable.
Location was nice. Housekeeping and the valet were polite. Hotel construction was everywhere including the expensive beach front view I payed for. I was treated disrespectfully by the day manager. He lied to kayak about approval for an early checkout refund. We left anyways. The chair in our room was held together with gorilla glue, the a/c and fridge worked intermittently. Overall all of the inconveniences made it for a difficult first trip with our new baby. The hotel refers to itself as luxurious, but customer service and repairs to the inside of the rooms are greatly needed.
I have stayed at the Atlantic twice and there is literally nothing one could not like about this hotel. That my trip was not longer :)
No housekeeping No available chairs, etc for the beach
Nice large room and decor Hotel Pool and Lobby are very nice Restaurants are fun Missing remote, room service book, etc. upon arrival and took about 45 min to bring it up. Food prices on room service menu. View of construction site with blocked view of ocean on "oceanview room"
I loved that we got upgraded to a very large suite. It was a beautiful "apartment". Great hugh balcony. Nice finishes. I didn't like that there was nothing to cook with (despite the full kitchen). The kitchen was vey very dirty and I had to spend time cleaning it. Not what I want to do I vacation.
I loved everything. Especially the staff. Marisa or Marisha ( not sure how to pronounce it) was extremely helpful. We will be coming back just because the way we were treated by the people there.
Great location. Comfortable bed and room. Dated and worn out furniture and kitchen cabinets.
The service, food and staff were amazing Can't think of anything
friendly efficient staff and service. we were upgraded to larger room, which felt like an apartment. The hotel appeared to be located on the beach, but there was a busy road between the beach and hotel.
Your employees were very helpful and kind. a little expensive,however competitive.
Very friendly attentive staff No help offered with luggage or to find room or to work gadgets in room. AC set to 55 F on arrival -ridiculous waste of energy. Dirty spashes on wall took 3 days to remove. Room service took 70 minutes to deliver. woken at 2am on first night by alarm radio. Woken at 6-30 am on last night by wake up call to wrong room. Not enough elevators, long waits and crowded elevators. Little things, but at that high price it should be perfect.Not worth the extra for a south view. You still could not get sun on the balcony in March. View not much different to north view, but a big difference in price.
Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it
Beautiful hotel, great rooms, excellent in house restaurant, cool bar and lounge, wonderful staff No
Location No free wifi
Not the best or easiest to get around
The staff was friendly and verv accommodating. There was some confusion with the check in and check out times. The bathroom in the room lacks privacy.
the hotel is clean, good location & nice pools the ocean front pool was to cold they charge $34 a night to park they tried to charge me $25 just to take the goodie box & alcohol out of my room - insane
Design to the top. "W" stands for "Weird". The lobby is the "Living Room", the health club "Sweat", the pool is "Wet" and so on. Great glass shower in the middle of the room => do not share your room with someone you're not intimate with. Jelly fish tank in the restaurant with LED lights. Fur alligator on the bed with remote control in its mouth etc... I arrived on Saturday evening when the music in the "living room" (sic) was so loud, that I had to scream at the lady behind the reception to get heard. Also, the air condition was way too cold, up to a point where I got so cold in the bar, that I wouldn't have a drink.
Balcony. Was able to check in at 9 am Ordered 95 dollar room service. Filet and wings. Filet extra burnt. Wings dry and trash. Complained. Got no credit. Needed fridge to store insulin called and received 4 hours later. Asked for towels at night waited 2 hours to shower. Worst
Loved the glass shower and beach front view from the balcony. Long check in wait time.
You can dress a hotel up as much as you like but at the end of the day it's the little things that matter. No amount of cool design and edgy décor can cover up shoddy (and rude!) service, uncomfortable beds, loud and difficult to control air conditioning, or disappointing food and drink. The check in staff was rude, the cocktail waitress was rude and slow, the food at breakfast was cold, my room was hot and cold, and the bed had been made by someone who doesn't believe in tucking in a fitted sheet to eliminate wrinkles. Even at half the price it was a rip off.
Hotellet låg i ett lugnt område och vår nattsömn blev ej störd av andra gäster. Det fanns vattenkokare och brödrost på rummet vilket gjorde det möjligt att ordna en egen enkel frukost. Receptionen var sällan bemannad. Det fanns ej "safety box" i alla rum men vi hade tur som reste med goda vänner som råkade ha en sådan i sitt rum. Rummet hade heltäckningsmatta vilket ej känns rent, även om den kanske var hyfsat ren.
Personalen var helt ok. Vi fick hjälp av vaktmästaren att fixa den sedan tidigare uppbrutna balkongdörren. Dålig standard i förhållande till omgivningen. Dålig städning och att man tog en 50 USD i deposition. Opraktiskt att ta sig till rummet med bagagekärra.
Mycket bra läge. Stranden bara på andra sidan vägen. Vårt rum på 5:e våningen hade faktiskt havsutsikt. Visserligen på lite avstånd och över hustaken, men dock. Bra bar/restaurang i samma byggnad som hotellet. Det var slitet och lite ofräsht, men man får väl det man betalar för. Tyvärr satt utomhusfläkten från grannens luftkonditionering på vår balkong (och vår satt på nästa grannes balkong) Den väsnades och blåste alltså utan att vi kunde påverka det.
Närheten till både strand och övriga sevärdheter Kändes väldigt ofräscht
Läget till stranden var bra. Närheten till resturanger och hamnen var också bra. Hotellet är slitet och rummen luktar fukt och mögel. Personalen kunde vara trevligare.
Hotellrummen var väldigt slitna och behöver en genomgående ommålning och nya golvmattor. Idag väldigt svårt att hålla rent.
Old fashioned beach area hotel recently renovated. Really lovely and family run. Full kitchen including dishwasher. Dining Table, living room with flat screen TV, King master bed two night stands and chest of drawers and another flat screen TV, nice size bathroom with glass enclosed shower, huge closet for clothes, two free beach chairs and a beach umbrella. Tile floors through out makes it feel clean instead of rug full of sand. A real gem !! Nothing !!
The hotel staff were very friendly and helpfull and the room was clean and neat. It did not have a hot tub which most all the other guest houses have. The breakfast was just medicore.
Room was very nice, with great bed and antique furniture. Not at all institutional. Very clean. Had happy hour every night. Very close to beach. Tv was old, but okay. Breakfast was mediocre American-style "continental" which most Europeans would find lacking.
Staff was friendly and helpful. Our room did not have enough table surface to lay papers and countertop items like laptops and cell phones.
Very nice staff and guests, I felt like a friend from the beginning. You can have a great time if you want company and if not very respectful be in privacy. In walking distance to gay beach and boardwalk restaurants of Ft. Lauderdale. Will defintefly go there again next time.
Staff, rooms and cleanliness!
1. I was upgraded to oceanfront. 2. Across from the beach. 3. Oceanfront room 322 was spacious. 4. Staff very friendly. 1. Not many eateries around there. Though Village Cafe very good, short walk. 2. No coffee in room despite having coffee maker. 3. Room 322 had a shower head displaced facing the sink and not moveable so water was not directly on you per se. 4. Soap, though provided, was Irish Spring. Did its job but am used to fancier soaps. 5. Construction next door. Not quite completed.
very clean, very nice staff, bi lingual, helped with everything, very knowledgeable about the area