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Clean, friendly staff Restaurant was very expensive
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Nice large room and decor Hotel Pool and Lobby are very nice Restaurants are fun Missing remote, room service book, etc. upon arrival and took about 45 min to bring it up. Food prices on room service menu. View of construction site with blocked view of ocean on "oceanview room"
Location was nice. Housekeeping and the valet were polite. Hotel construction was everywhere including the expensive beach front view I payed for. I was treated disrespectfully by the day manager. He lied to kayak about approval for an early checkout refund. We left anyways. The chair in our room was held together with gorilla glue, the a/c and fridge worked intermittently. Overall all of the inconveniences made it for a difficult first trip with our new baby. The hotel refers to itself as luxurious, but customer service and repairs to the inside of the rooms are greatly needed.
Location No free wifi
Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it
they upgraded my room! They are nice loved them
The room was quiet and clean and had the usual Westin amenities. No one was at the elevator to the beach so anyone could use the pool and they did. It was ridiculously crowded with people not even staying at the hotel. I had the choice to pay more for a resort fee (35.00+10.00) for chairs on the beach except there were none. The bathroom door was a slider w a 2" gap along w shutters that faced the room which didn't close properly so little privacy in the restroom. The carpet was worn and rippled. The worst of it was the parking: 39.00 a day but at 9pm my partner was called into work. I wanted to return alone but they informed me I'd pay 39.00 + 25.00 for the time we had been there. 64.00 for one day is ridiculous. No self parking, so one is at the mercy of the valet Mafia. Never again. I am a Starwood member and have stayed at many of their properties but this was the worst experience I've ever had.
The staff were incredibly helpful and very friendly. Easily some of the best service I've ever received at a hotel. The toilet was leaking and the A/C unit was extremely loud.
The complimentary cookies that were given to me. Maintenance work in the lobby made it look very unpleasant. Shower in room did not work at all. I was moved to another room and the sink was clogged. Inexcusable!
Great location and view. Rooms nice size and clean. Staff a little over whelmed by spring break crowd. Would have been nice to be warned about what the hotel was doing to accommodate the young crowd.
Close to the beach. Front desk staff was not very nice to accommodate my request. Slow elevator service. Poor wall insulations in room, you can hear outside.