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Pleasant and clean with a nice location. Very expensive breakfast
Personalen var otroligt vänliga och hjälpsamma, rummen var lagomt stora, rena och fräscha. Hotellets är riktigt prisvärt, då det är dyrt att bo så centralt i Genève. Vi kommer deffenitivt att bo där i fortsättningen, när vi besöker Genève. Dyr frukost
vänlig personal , fräscha och moderna rum om man bor i rummen på baksidan av hotellet stördes man en del av ljudet från järnvägen vid sidan av
atmosfär och inredning dyr frukost
Hotellet var bra, personalen mycket trevlig och restaurangen var utmärkt, säväl bar, frukostbuffe som middag. Det enda negativa var att utsikten inte var något.
The pool and related facilities were very good
service room service
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
Breakfast. All was so fresh and very tasty! NO
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
Restaurants and Business services
The concierge gave false/conflicting answers/suggestions most of the time.
very very splendid hotel !!!
Mycket trevlig och hjälpsam personal. Nära till tågstationen. God frukostbuffe. Stort mysigt rum. Synd att frukostvärdinnorna inte talade engelska.
Reservation av en stor summa pengar gjordes på mitt konto 2010-04-01 eftersom vi hade bokat fyra rum. Pengarna har ännu inte gjorts oreserverade vilket innebär en mycket lägre kredit på mitt kort och är en nackdel för mig.
Trevligt hotell! Bodde mot gatan men ljudisoleringen var väldigt bra så det hördes inget från någon trafik. Trevlig och hjälpsam personal. Bra med ett åkkort när man checkar in.
Bra läge, granne med Europcar, nära till Cornavin och restauranger och Placette. Sköna sängar och fungerande (!) AC. Priset för frukost (CHF 28,-) väl högt.
Man får valuta för pengar. Det är ett mycket trevligt hotell med bra läge mitt i centrum. Inget.
Bra med kopplade rum för familj med 4 personer. För dyr frukost.
Rummet (vi hade ett med sjöutsikt) var över förväntan, vi hade strålande utsikt över Genevesjön. Trevligt inrett och fint stort badrum. Läget - det låg i ett småskumt kvarter där det inte var helt trevligt att promenera om kvällen.
Service och läge
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
The service and style other than in the restaurant The very poor service in the restaurant
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
This is an immaculate boutique hotel. Excellent services.
Everything The room was a bit small
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
I was forced to wait my room up to 4:00 p.m.
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
The hotel room was very beautiful and the staff always wanted to attend to our every need.
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
nice room parking is very ecpensive 40 frank per night
The room was excellent! Hotel is situated a little bit far from the main shopping street
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
quality of service
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
the room was quiet cold and noissy because of the aircondition what i could no close....
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
Convenient location Noise and vibration from electrical unit behind bed
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
Location and Quality of the Restuarant View from the room
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
its a too expensive accomodation
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
large, spacious room, beautiful hotel in a very central location,Excellent service
Rena stora rum Vi hade bett om tysta rum men fick inte det
Hotellet har ett centralt läge på lugn gata. Mitt rum var snyggt och funktionellt. Frukosten är utmärkt och jag skulle boka detta hotell igen nästa gång jag kommer till Geneve.
Trevligt, familjärt hotel. Mycket bra restaurang. Rymliga, fina och rena hotelrum. Superfrukost som dock ej ingick i rumspriset. Nej
Rymliga och rena rum med fräscht badrum.Lugnt och cenralt läge.Hjälpsam och trevlig personal. Lukt av smält ost i receptionen som inte var så tilltalande.
Bra läge med rimlig service för priset Frukostmatsalen litet väl spartansk med stolar som gnisslar störande mot golvet.Borde enkelt kunna åtgärdas.
Stort rum, vänligt bemötande, tillräckligt bra frukost, fungerade med barnen och nära tågstationen samt kontoret för turistinformation. Stora rum fanns ej som ickerökrum och grannens rök luktade väldigt mycket. Kunde också vara bättre städat, badrumsgolv samt under sängarna.
Väldigt rent, snyggt och mycket prisvärt för att vara i Geneve som är en dyr stad. Bra med gratis åk-kort på lokaltrafiken. Tillgång till dator och skrivare ett plus. Trevlig personal. Inget.
Bra läge, trevlig personal, tyst och ombonat Trång hiss.Frukostbuffén: bacon var aldrig knaperstekt--för mycket fett
Rent.trevlig personal. läget.lite långt från stan. frukosten var ett skämt.
Trevlig och hjälpsam personal. Personligt. Bra storlekt på rummet. Rent och snyggt.
Bra läge, ligger inte långt från vacker park invid Genévesjön och ganska nära centrum. Att man rökte i salongen, samt heltäckningsmattor på rummet.
Gratis lokaltransport-kort som gällde för buss, spårvagn och båt. Bra sängar, bra med myggnät för fönstren så de kunde vara öppna utan problem med insekter. Att internet inte ingår i rumsavgiften.
Hotellet har en bra placering, nära både centrum och sjön. Matsalen är mysig i gammal stil och frukostbuffén var bra i sin enkelhet. Rummet var rent och fräscht och receptionspersonalen var hjälpsamma.
Breakfast was ok The wall was really thin and I could hear everything done in the other rooms (big problem!)
hotel staff yes telephone not working in the room
I was persuaded to stay at the Mon Repos due to its alleged proximity to the UN, where I was going on business. I was sorely disappointed.The rooms are small and stuffy.Apart from an attempt at "modern" decor, and a mediocre breakfast, you get very little value for your money. I cannot believe that they hotel had the audacity to charge over 250 francs for a twin room for terrible services and facilities! Mon Repos has no air-conditioning in the rooms. You are forced to open the window! Terrible noise from the cars on the road ! The fan in the room was inadequate. The service is poor and slow. The waitress at breakfast was rude and nosey. The bar at the hotels mediocre, closed on Fridays and Saturdays and charges high prices for frozen reheated pizza. In the end I fled to the Intercontinental. For a pool, air conditioned room , respectful service and good food, I'd rather pay more. Avoid at all costs !
The staff are very friendly and helpful, the rooms are nice and comfortable, it's located on a main road and they provided free internet in the lobby. I wish they provided dinner because for someone who stayed there for work, I had to walk into town to find some food options. If they can start to provide breakfast, lunch and dinner at the hotel itself, it would be perfect. I put that the value for money was not great, but that's because everything in Geneva is expensive.
location works being undertaken at hotel and we were not advised. no view from room due scaffolding & sheets
excellent staff, very pleasant, convenient to UN, great bus connection to train station and airport, quiet & safe neighborhood, on Lake Geneva by parks for morning walk. A very pleasant alternative to busy train station area business hotels. For Geneva prices, excellent value.
Very friendly and efficient staff. No air conditioning.
Helpful staff, clean and comfortable rooms. Good location. Very well connected both to the center and the UN with public transport and 10 minutes walking distance from each. Wi-fi in the rooms is too expensive. However it is available free of charge in the lobby area.
quiet room small but everything available.
hotel staff's professionalism the room that was located on the street side was a bit noisy