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The hotel provided free Internet. The hotel was only a couple of blocks from a stop on the City Tour bus. The hotel provided secure parking. The air conditioning system in the hotel was substandard, and I found the breakfast buffet mediocre.
Good welcome from attentive receptionist, who from the outset used and remembered my name, even the following morning when checking out. Very clean hotel. Excellent variety and quality of breakfast. Parking at reasonable rate under the hotel. Easy to find hotel, entrance well signposted.
The Bathroom requires some work especially the bath area.It had mould and the shower mixer was very hard to operate.
Located well for access to motorway which helped in a large city roadnetwork. Very impressive foyer and facilities- good choice at breakfast and room service. Helpful Staff on reception - particularly David. A taxi ride away from the Centre - but this is the price you pay for easy access from Motorway!
The reception area is lovely and very inviting which gives a lovely first impression. One thing, the breakfast finishes too abrubtly. On the dot of 10 o'clock you feel like you have to finish up very quickly as all the tables around you are being cleared and the remaining food has all been taken away. Bascially I feel you could leave a 10 minute gap before the mad rush of cleaning up starts.
The hotel was shabby smelly and by no means a 4 star
Breakfast was extensive if perhaps lacking in 5* quality, which I could expect of a 4* to be fair. The room was of a good size and was well decorated and clean. It had a pool, although not terribly enticing to get in to, it helped with the 40+ degree heat. The curtains allowed for total sun exposure black-out, great for siestas in July! The pool area was severeley lacking an upgrade to bring it in line with the other good hotel facilities.
Looked after by good staff who cared about guests. Its location and traffic niose even on the 5th floor.
Easy to find, and to park the car. Right next to Corte Inglés and Hipercor for shopping. It's 15 minutes walk from Granada centre, but that's no great hardship, unless it's raining.
Location excellent, staff very obliging and always willing to assist. Restaurant buffet style with plenty of choice and ability to satisfy all tastes.Excellent value for money.
modernt hotell med bra läge
Mycket bra och prisvärt hotell. Hotellet ligger på promenadavstånd från centrum och många bra restauranger. Vi beställde upp mat på kvällen via room service som inte höll förväntad nivå.
Fantastisk frukostbuffé. Modernt inredda rum.
Bra kvalitet for en god pris.Bra og hjelpsom staf. Rent og fint.
Bra TV-utbud med språkval Stort bra hotell Trevlig personal Fanns ingen tillgänglig lånedator utan man fick låna personalens dator
Överlag mycket bra, utmärkt läge, hjälpsam personal. Kunde varit mer grönsaker på frukosten
Vädret, scervisen, frukosten, läget, P-möjligheten, Att poolen var stängd för sesongen trots sommarvärme
Takterrasen med poolen, stora rum.
Att det låg centralt och att det fanns pool. Bra parkeringsmöjlighet trots det centrala läget
Hotellets utmärkta läge med närhet till Alhambra. Utsökt mat som vi provade från menyn. Bra viner. Trevlig personal både i receptionen och i matsalen. Rummen trevliga och rent och snyggt för övrigt. Tack för vistelsen.
Närheten till Alhambra, utmärkt frukostbuffé, trevlig bar Svårt att hitta med bil pga krånglig väg samt att GPS inte fann gatunamnet
Att det låg mitt emot Al Hambra. Vi trodde att vi bokat ett 4 stjä!rnigt hotel men det var nog längesedan man försvarade 4 stjärnor. Det var ett riktigt genomströmningshotell för busslast efter busslast. Rummet var rent men slitet och ack så 70 tal. trädgård och poolområdet nedslitet. Personalen var inte det minsta servicemined. T.ex saknades nyckel till kylskåpet på vår rumsnyckel. Då svarade man helt frankt då får ni komma ner och hämta den. Maten var tråkig intill dålig vi åt dels middagsbuffen inte mycket att skryta med samt frukosten var inte värd pengarna.
Närheten till det fantastiska palatset Alhambra och Granadas centrum (gångavstånd). Vackra vyer ner över Granada. Bakom Alhambra ser man bergskedjan Sierra Nevada med sina snötäckta toppar. Mycket vackert!!
Bra läge intill Alhambra. Ganska nära till centrala Granada
Proximity to town and motorway; hotel design; spa TV choice and reception very poor; turndown service (appeared to be 2 chocolates and tomorrow's weather only - no bed turned down!); need to hire key for safety deposit box; need for guests to pay to use the spa; bathroom not clean when we arrived (used cotton buds, water on floor, only hand towels, half-full shower gels etc.). Its a very nice looking hotel and our room had a great view but it needs to pay more attention to detail to earn the 5 stars it claims, otherwise its a 2-3 star hotel in a 5-star shell :-)
Room Food for brekfast
the hotel was excellent nothing
Very good hotel They cancelled the key room 1 h before our departure considering all the
Close to the center, Internet free in the reception only No kleenex, no shower cap in the bathroom
Clean, very good decor, good sized rooms, good location in terms of being used as a "base" for exploring Granada. Falls short of the 5 star claim, breakfast was not up to scratch with food obviously being sat for a while. It's a good 4 star hotel, not a 5 star.
The location of the hotel was great! the ac wasnt that cold
very nice room, and a good bed. that the spa was closed during the day from 2pm until 5 pm
Decent location, nice bathroom. Spa did not allow me to even check out the spa, no available pool, front staff was not terribly helpful (except one of the managers) or friendly.
The staff was very helpful. The hotel and the room were extremely clean. The breakfast was amazing! Near to all touristic attractions.
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
The room was very complete and comfortable and the staff very friendly and accurate.
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Because the facilities
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
Although off season, the food was magnificent and plentiful. The hotel was spotless.
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
Bra läge med fantastisk utsikt och atmosfär. Fina rum och trevlig personal. Kommer gärna tillbaka...
Vackert hotel, stora fina rum, fantastisk utsikt över stan och Sierra Nevada (om man har rum åt det hållet) stor god frukost buffe, bra läge om man besöker Alhambra, nära till stan men tuff backe upp (finns dock små billiga minibussar nere på stan som stannar 20 m från hotellet) . Vi var toppennöjda och har bara possitivt att säga.
Läget alldeles utmärkt för besk i Alhambra och uppleva de gamla kvarteren i Granada. Utrmärkt service och eleganta sällskapsutrymmen samt trevigt rum med utsikt över nejden Lite svårt att hitta med bil. Speciellt nu När Granada är ett stort vägarbete
Läget - i skuggan av Alhambra.
Stort. Stora corridorer. Riktigt palace. Luftigt med fin utsikt.Trevliga personal.Lagom storlek på badrum. Fina kakel o fin färg i sovrum.
Front staff was very helpful. The room is of Modern Design, but in some way not convenient.
Location Noise from traffic
The staff were superb, especially the lovely Salvador! The location can't be beaten, the standard of fixtures and fittings is very high and there is some flair to the design. The rooms are not suitable as twin rooms - a twin room merely comprises a king sized bed made up as two singles, not separated at all and there is no door to separate the bathroom, merely doors on the toilet and shower cubicles. So the rooms are only recommended for singles or very close couples!
Salvatore, at front desk, went far above and beyond with his hospitality and helpful information. Great attitude
Located within a few blocks of the center of the city, this beautiful hotel is a prize. Friendly multi-lingual staff; comfortable, clean, modern rooms; roof top bar -- what is there not to like? Really enjoyed ourselves.
The free wifi, the remaining of the 16 centuries underground in the entrance of the hotel, near to Alhamra 10 min by taxi, the old & new shopping stores No dry clean service, the bathroom aparts no privacy, and there is smell in the bathroom
Beautiful hotel and fantastic location, very friendly and helpful staff. We had a corner room on the second floor which was very nice, but had a strange open layout with the toilet being virtually inside the bedroom - bit of an awkward room design.
The reception staff were incredibly friendly and accommodating, providing plenty of suggestions for eating and exploring. The hotel room was spacious and clean. The location is by far the best aspect of this hotel as it is only a block from the Cathedral (where you can catch a bus to the Alhambra) and the Albaycin and about 3 blocks from Puerta Nueva. The more backpacker style tapas bars are right next door on Calle Elivira, although people may need to go a bit further afield if they are looking for a more refined experience.
This is a very comfortable city-centre hotel, well designed, with friendly, helpful staff, and a nice spa.
Fantastic, impeccable and beyond reproach. This was, in summary the perfect escapade for Granada I feel; and my wife echoes my comments too. Staff were most helpful and jolly; and it had a most magnificent night view of the Catedral and Alhambra. Also, within walking distance to most shopping areas and bazaars. NONE!
The hotel staff were outstanding. They were quick to help and set a high quality of service. In the spa, there were a few minor things that needed work. One of the features didn't function and there was some part that looked in need of a bit of repair. ...and lastly the lighting... it seemed like there was a light that was. These are minor points though, I really enjoyed the spa.
style of hotel and convenient position
perfect location, nice room expensive, especially meal services
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
Central Location, friendly staff
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
very well situated
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
Rumsstandarden. Lite för långt från centrum.
Snyggt och modernt rum. Perfekt läge för besök till Alhambra
Hotellets fräscha inredning. Luftiga och svala rum (vi hade dessutom terass vilket gav rummet mycket "luft").Trevligt bemötande. Frukost (Euro 9) mycket prisvärd. Lugna miljöer och tyst (!) musik i korridorer och hissar. Ett hotell som är utomordentligt för den som kommer i bil. Euro 12/dygn i säkert garage.Mycket bra kommunikationer med buss till Granada centrum. Ca. 10 minuter och Euro 1.20. Nej, men ett tips till hotellet är att man sätter upp någon form av solskydd på rumsterasserna.
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving
Till gång till enternett, nära till allting, väldigt modernt inreddning. Hottelet borde skaffa ett frukost buffe, det största bekymret alltid är frukost för en turist, kafeterian var inte tillräckligt bra, med en bufe får man en hem känsla.
Bra personal och service. Bra med parkering.
nära till allt. Bra beskrivning var hotellet låg inte lätt annars hitta i Granada. Vi var där för besöka Alhambra och tog oss lätt upp med buss som gick nära hotellet
Rena och fräscha rum. Rummet var väldigt trångt med extrasängen som vi hade.
Nära till centrum, 5 min till tåghållplats, tar 20 min till flygplats. Tyst AC. Rent. Dyr frukost, vanligt rum är väldigt litet. Badrums faciliteter var inte som de brukar vara på 4* hoteller (bara tvål, duschkräm på väggen), ingen kroppskräm.
Good location, nice room, in bright colors, very kind and helpful staff. The carpet was not clean (no vacuum), the room a bit dusty, but the bathroom and beds were proper.
Very poor understanding of other than spanish garage too small for our medium car
Reception desk was very pleasant and helpful throughout the stay. Location was convenient to center of town and walking around the village areas. 10 min. cab to Alhambra and to watch Flamengo in the "cave". Lovely restaurant attached to the hotel.
Beautifully located in a lovely square, very nice spacious foyer. None that I could see.
good location for city with most things within walking distance. Alhambra bus just a few min walk away. room good but air con did not work well and had to leave windows open at night which then caused a problem with noise.
the room was big, comfortable, good air condition, silent, good location of the hotel, helpful staff.
Good service and a great value!
Friendly and helpful reception. Breakfast rates much too high, so that we had breakfast outside.