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Parkering vid hotellet. Trevligt läge vid floden. Bra restaurang och frukostlokaler. Trevlig pub med jazzkväll varje tisdag. Trevliga rum med burspråk och utsikt mot floden. För lågt vattentryck, svårt ställa in lagom värme i duschen
Personalens servicenivå, baren var mycket trevlig
Hotellet gav mycket för pengarna, med ett stort rum för en ensamresenär. Ett fint, välskött hotell med rejäl frukost. Badrummet var ganska kallt, men så var det ju också ovanligt kallt denna vår.
Närheten till centrum och floden samt utsikten över slottet. ca 20 % av gästerna är troligtvis rökare vilka som vanligt nonchaleras. Ingen uteplats fanns med skärmtak utan ca 10 personer fick stå utanför i regnet för att njuta sin last. Vissa med paraply andra utan. 4 £ för 1 timme internet är för dyrt. Dom flesta andra hotell har fri internetuppkoppling.
Personalen i reception mycket hjälpsam och tillmötesgående, frukost jättebra, läget mycket bra.
Atmosfären Sängarna var bedrövliga. Knarriga och ojämna. Rum 226Frukosten dåli. Enbart ett köttpålägg!!
Hotellet låg så vackert vid kanalen. Nära till allt, shopping, restauranger,promenader. Att rekommendera.
DVD selection for inroom use was great. Decor, in-room facilities and service were impressive. Very nice breakfast No obvious hotel reception so staff were sometimes hard to locate
Rooms were luxurious Staff werer friendly - nothing was too much trouble. The location was good Directions to hotel were misleading
The rooms are excellent, and the staff are very helpful, the whole experience was superb
High quality, quiet and relaxing. Quality food and attentive but not obtrusive staff none
The staff was extremely attentive. Floors were very creaky and loud in the room.
the welcome and the staff's interest in our comfort our room was close to the heating boiler which resulted in a noise from the fan
Staff extremely friendly and made us feel like Kings and queens. You certenly get the 5 star treatment at this hotel. The barman Andy can make any cocktail and you could sit and watch him do this all night long.
Food was amazing, rooms were excellent (perhaps a bit too hot), service and staff delivered a personal service. Porridge the best I have had for a good while! Lovely Rooms a bit too hot
Top class hotel
I liked the quirkiness of the hotel - staff were excellent but it was a bit odd as there is no designated reception, you just have to hope there's staff about o help you - there were for us. Three main issues. Firstly the hotel smelled strange - perhaps of old tobacco? Secondly the bed frame sticks out and both my friend and I sustained bruises from it so be careful. Thirdly the bathroom door is glass and in our room was opposite the main room door so if you're on the loo and someone opens the door they can see straight in! Consider this when having your luggage delivered!
Food was good and reasonable price. Staff very friendly and helpful Room a bit small, some machine humming all night differcult to sleep. Noisy tourist staying woke me up at 1.45am in the morning was a bit annoying and banging of doors.
Our upgrade to the Royal room was great, the jacqusi in the bay window with tiny lights in the ceiling above was magical.
All the staff were very helpful. Dinner was excellent one of the best steaks I have had anywhere. Room was clean and tidy.
The staff were very friendly. The hotel provided excellent value for money
This hotel is situated near to the town centre with good parking and make it a handy place to stop for a city or shopping break with good food and bars within easy walking
thought it was welcoming and nice place staff were very helpful the breakfast was great.the bar was nice and cheap as well.
the staff were very helpful and friendly and the cuisine was excellent having no lifts
for a hotel that was "pretty empty" first room had a faulty tv, was moved rooms and was woken at 0630 by the main kitchen extractor unit which was about 6 inches from window. also about 4/5 floor tiles broken which were razor sharp.had to put towels down so we would not cut bases of feet
the downstairs was refurbished and was really good, the staff were brilliant and customer service was excellent. the rooms in the old part were musty smelling and not very clean, the mattress had no cover on it and the bed had broken springs.
Friendly staff. Dinner in the evening was good. However the breakfast was a little bit disappointing. The hotel had some renovation work happening, but it didnt seem to have much effect on the rest of the hotel. It was clean, comfortable and the staff were very helpful and friendly! Cocktails in the lounge was also a nice wee touch! There could have been a better choice from the grill at breakfast and the bacon was a bit soggy, but if that is the only bad point - I think thats pretty good going!!!!!
The owners were great... It's located right on the Ness River on the walkway just across a small bridge from town center. We went to Gellions and listened to local music and had a great time. Parked on the street for free.
The location is perfect, it is right off of River Ness. The views are spectacular and it is walking distance to restaurants and shopping. The staff goes out of their way to be helpful and make your stay enjoyable. The only thing that was an issue was the shower pressure was very light in our room.