Its location vis-a-vis the places my family and I frequented during our stay.
good room alocation. none
They insisted that I pay for my stay. Though I shared with them my confirmation form Hotels.com via Kayak I had to spark with the manger to get the to understand that my stay is already prepaid. Rooms are not nice the smell is musty and feels and sanitary.
Good location, airport pick up and drop off by hotel limo are reasonably priced (cheaper than taxis). Rooms are old and not very clean. Restuarant is not very good. Internet service is very slow and has frequent outages.
location nearby markets & main famous roads. accsess to hotel (in/out) due to currentely street's excavation nearby the hotel.
Housekeeping, laundry and room services were very good. Staff is not full aware of booking .com conditions. For example, my reservation check out time was at 17:00 but I was requested to leave 12:00 as per hotel system. And they tired to force to pay cash while my credit card was charged. Also, Safety box was not working and the specialist was not available for next two days so I brought my valuable things with me when I went outside.
rod to the hotel is very nerrow and difecult to reach or to exit
Lobby is specious and there is enough seating capacity. Also the room in the northern wing was tidy. I had requested for a non-smoking queen bed but was put up in a smoking room which was smelly and dirty. The coffee pot was dity and full of stains. The room was changed the next day only on my insistence.
Breakfast spread First ever experience in a hotel stay that one could hear all the voices and noices from the adjacent guest room probably because of a door in the common wall. this was in the tower section of the hotel. Becuase of this inconveience, I was shifted in the other 'hotel' sectio the next day, where the drainage stink would be waiting for you as soon as you step out of the elevator right upto your room entranace. however, inside of the room was fine except that you get this feeling that you are in a very old place which is in an urgent need of renovation.
clean rooms, nice staff, quite, good location, and quick check in and out. the restaurant in the lobby has a foul smell during the day time.
it's clean , the location is good since it's near the shopping area and the seaside. the breakfast wasn't so good, there are no variety and the area of the dining is too small around 6 tables only.Parking is a nightmare
Car parking is OK Furniture, toilet, and housekeeping are below 3 star standard!
The style of hotel
The design of the hotel & comfort.
In the main city The staff is not professional and the facitlies are not worthy compared with price.
All the services requested in this Hotel were either poor or never provided
very elegent furniture and free wifi in the whole hotel long time to check inn
Very Clean Breakfast
The comfort of the room, bed, calm atmosphere, easy parking Expensive breakfast
The only thing that i enjoyed during my one day stay is the free internet acess. The is standard of the cleaning and freshness of the hotel is very poor.I thing all the carpet in the hotel needs to be changed because its too dirty to yhe extend that it is smelly & sticky!!! am sorry to say that but you asked me about my opinion.The toilets and the towel needs more professional cleaning to be more fresh and your bed sheets and covers as well.
food was great and the location . service . very bad . response is slow . and no one answers the phone at the front desk
quietness Small parking area
Possible to relax in a nice swimming pool area Hotel a little bit old but with interesting price.
i hope next time they put someone at the lugges boy could unerstand english as he took my bag to the wrong room and it took the hotle one hour to find it
Bad Yes I book the hotel by booking.com and when I enter the hotel the reception person told me that I cancel the reservation but I don't do that and I check my e-mail if somebody hack my e-mail and send cancellation there is no e-mail send from my e-mail account thats mean the the hotel person is lying I don't now why
the friendliness of the staff and the location on the sea side . i did not get the news paper i requested .
Hotel was really nice. Frindly staff. The swimming pool was out of service. Poor hopitality just small dish of fruit
very nice view in balcony. goood stuff chattel of room is Old.Too expensive order in mini bar.Sanitation smell in garage.
The Sea View Was Nice and The Lobby Is Beautiful, Also The Restaurant Located in the Highest Floor is Nice and the View from up there is Lovely They didn't make any special welcoming about my wedding anniversary, not even a flower or a candle. And Booking.com wasn't clear about the type of room because when I made the reservation I thought I booked the Executive room and when I arrived at the hotel I was surprised i was given a normal room. Next time if I needed to stay in the Hilton I'll make the booking from their website directly
Sea View Old Luxury
Cleanness, Comfort, and Sea view. Price, because I know that I paid more than what others did for the same days.
very clean,lobby designe,indoor and outdoor pool ,all other sports facilitis and fantastic sea view no clear restriction about smoking
Other than the location, this is by far the worst hotel in Jeddah. Valet is never there when you need them. The same is true for bell men. The reception staff is extremely unprofessional. The furniture seems to be at least 15 years old. The rooms smell horrible. overall, if you're coming to Jeddah and can't find a reservation in the Rosewood or Sheraton or the Sofitel, you're better off delaying or canceling your trip. JUST DON'T STAY AT THE HILTON!
Location is great as it is in the upscale northern part of Jeddah. Price of the resturants are high compaered to quality and taste.
The quality of the service , the clean room and the food nothing
Standard, Cleanliness and Services. Restriction of being in the coffee on the sea without the family for hotel gusts is a big mistake decision that needs to be immediately changed, gusts have the right to be in all of the hotel facilities any time without any conditioning.
I loved the location and the designing of it i did not like the services and the staff was not trained enough.
Private swimming-pool ,Landscape ,Comfort, near the city center no
El Waddaha Restaurant is fantastic
The sea view & the private pool Mosquitos !! & the old furniture
What I like about this hotel is only its location.They had my reservation but they denied that they had it !!!!!!!!!!!It took me &my family more than 45 min. to find a room with direct pay!!!!!!!!Despite my complain to the hotel mgmt.they start throughing lies that they did not get confirmation from booking.com which @ the check out appeared 2 b not true!!!!!!!! Every thing except its location
Check in and check out took very long time.
I enjoyed having a private pool with the villa and being right on the edge of the Red Sea. All the rooms have a sunset view, which is beatiful. The only suggestion is each room should be furnished with a squeegy (wiper) to remove the water from around the pool and in the restroom. But this is a suggestion and not a complaint.
Location near a lot markets , clean and qulaity furniture, Front desk not helpfull for an old man he cant speak english and they talk to him by urdo and lough, breakfast not good
I did not spend much time in the hotel... just sleep a little then out. But i consider it ok though... No hassle. just one time i had a female visitor dropping by to take me out for a trip and the receptionist did not permit my friend to go up without even telling or calling me up in my room and inform that i have somebody waiting for me downstairs. my friend has to call me from my mobile...
Big room You have to go on main road ( back of the hotel ) to find a taxi
the air condition of the room is great when I arrived at the hotel my reservation was in the computer but there is no available room for me they give my room to pass by another customer , I threatening the the receptionist that I will complain to Booking.com customer service for that finally they hook me up for available room after half hour of negotiation.
Nothing special. Just cheap accommodation and unprofessional staff who could tell all your secrets and whereabouts to any caller which is too dangerous and could affect your security. No Privacy at all. All your moves in and out everyday is recorded and could be told to anyone who might call and ask about you and pretend that he is your relative, friend or spouse. Extremely Unprofessional Staff who are not even fit to work at a Car Repair Garage
I liked the furniture and the bathroom Electronic key was not working.
very comfortable .. nothing ..
relaxing environment, easy check in and check out, helpful friendly staff no hair salon, taste of food not highest quality
it is comfortable and luxury too it is value so much per a day
new and luxury Value for money not acceptable, quality of food and beverage are not original and maybe not suitable for the region… average use of laundry in cold and hot countries are varies as such use of laundry & dry clean is far more due to hot weather and price of laundry are expensive comparing to the consumptions
room cleanliness, I checked early ( about 11am ) , went out at 4:00,before leaving I asked to make up the room, when I came back at about 11pm, the room was the same, no one did any cleaning ( tea pot and cup was still thier and the dirty towels and no turndonwn service!
Check-in is very long.
There are only two reception desks and the reception area is too small
the view. nothing
The smiley faces all around , excellent hospitality The food is not so good
good service< being attached with redsea mall nothing
the location of the hotel is excllent for family especilly if you busy with other business no swimming pool
The fact that it is inside the shopping mall is a plus for shopping and finding somewhere to have a meal. The AC units of the Shopping mall are indeed quite noisy.
I like it because it is close to the airport, and that was the purpose of staying there. Also, I like the shopping mall which is connected to it. The area of the hotel lobby is a small, and it will be much better if it was big.
I would like to suggest you to change the mattress because it is very soft and bad spring.
Indian Cuisine Bookimg.com price and the counter price are different.Counter are much cheaper and by SAR 100.I feeling booking.com has cheated .
They upgraded the room due to non-availability of the reserved room. We could find nearby (less than 100 mtrs from the hotel) grocery shop and eatery to cater our needs.
its niced time of my during the time i like those thing of design of the hotel
My Room and lobby with wireless internet facility
The Indian restaurant named kandahar serves good Indian dishes. Sad atmoshere, with very poor quality staff, not at all freindly staff, no at all value for money, in that regards this hotel is way expensive then its acctual worth, rooms are of basic stardards.
Nothing worth to write. Dirty carpet n broken furniture. Poor service.
I stayed in a one-bedroom suite for what you would pay for a regular room. It was at the old city centre, quite far to the airport.
Unfriendly front end staff specially the duty manager who handled my check in, check out was not pleasant and the guy made a mistake in handing back returned cash, yet never appologize about it. Rooms needs renovation, beds are not comfortable,
loaction to Macca price; resurant and not clear chargging for the food..!
Clean, comfortable, affordable with warm hospitality
some of the staff and their jovial attitude. The aged decor, the dead mushrooms on the ceiling in the bathroom from the large patch of mould due to no ventilation, the internet service that didn't work for the entire duration of my stay.
Location: Car accessories market. Limited parking space. Bad smell in the room. Tel Operators poor service. Hiding the service charges when booking was not a comfortable idea
Great Hotel. Nice Staff. Excellent Breakfast Buffet.
Rent a car service is expensive than in market.
the room was big. clean. it was ok of what i paid for. The surrounding area very very low class. During the month of Ramadan what we had for Iftar (food), we have been served for suhoor what is remain from the iftar, it was exactly the same dishes with small quantity and food was not fresh and it clear that the food was what is left over from Iftar.
Hotel rooms are big enough as usual in this kind of countries. Seems very old.
none! The hotel is very old, it seems like they never changed their furniture! Its completely different than the photos. I believe it does not deserve a 4 star ranking and its so expensive for what they provide. The worst thing was that they did not recognize the on line booking at the beginning.
Location, location, location Staff is efficient but not affective. Should do more in time management.
The hotel is old, they have small old TV, they charge my master card but they don't have the invoice,
Leaving was the best thing. However, the staff were quite friendly and were honestly trying to be professional, but we got the distinct impression they were given very little to work with. The sea views were OK-ish - as long as you kept the windows firmly shut! The price - even for a 'suite' - was absurd for a stay in such a shoddy establishment, especially as breakfast was SR67 pp extra. The decor, Sybil Fawlty would have instantly rejected as way too naff. The rooms were bordering on filthy, with bath/shower facilities more like a 2-star, carpets that had evidentlyly witnessed the reign of at least three Saudi kings, and tatty curtains which reminded us of cheap student bedsits. The claimed WiFi in the rooms was too weak to be picked up by my (new & fairly powerful) laptop, and the AC, while theoretically user-adjustable, remained far too cold for comfort. Buffet dinner turned out to be the scant, cold leftovers from Iftar buffet 3 hours earlier. Overall, a dreadful place!
location cleanliness not so good
it is nere to the shopping aere and the food was good bofea. About the Hotel they have charred me aster money for Efter while oared paid it for breakfast .
not much to like about this hotel. Just fighted for a good discount due to no internet at my room and problems with it in the lobby as well. swimmimg pool and surrounding below any expectations , no internet access and they blame Booking.com for not updating info
nothing it was a very bad experince everything, I was locked out 3 times and didnt even get a simple sorry. food was very expencive compairing to the value.
rooms were comfort, the staff showed flexibility when I wanted to extend one day & they were able to accomodate my request. Many thanks for that. more than once I had to go down to the reception since the card could not open the room and they have to re-program it.
Room no wi-fi internet at room and hotel
location is good i booked non smoking room but they gave me a regular one. i had to wait for more than 15min. to have my luggage picked up from my car as no one was there . no shampoo in the WC!
Everything is perfect, welcoming, dealing, answer questions Maintenance in the restaurant.
the bed no
the service was excellent, the room is quiet big enough and the bed is really comfortable.
I liked the location of the hotel which is near to a vear nice dinning places in altahlia street. The hotel is old , and a renovation would make it bitter.
we waited for half an hour to do chech in and even on cup of water was not offered to us while we are waiting. we request non-smoking room but our room had a very bad smoking smell. room was full of dust. this hotel doesnt deserve more than 3 stars.
-The decoration inside the hotel was excellent and nice. There is not variety of restaurants ,only two are there .
clean Food prices
the hotel service is excellent it is nearby nice area & near the seathe rooms are comfortable but my husband consider the fee is expensive while i was dinning last night i found hai in the salad & in the oranges at alyasameen resturant also the lifeguard this morning in the pool was harsh with the kids & was not prepared to swim if there is problem he was in full clothes & boot
I liked the service and the price That it was noisy and you can hear the next rooms people talking and laughing !!
Nice hotel, comfortable
Bed was so comfrable , clean and moderen designed room , staff were friendly and helpfull , quick service - noise from construction in the hotel especially rooms at the 1st floors and at the front - pool and spa were under maintainace used the intercontinatal spa near by instead with a walk of 10 minutes!- additional service charge 15% to be added to the price
Gentle staff, free internet access, nice furnished room In the restaurant only dinner buffet available.
very nice hotel
My stay was short, only for one night, but everything was good, service and welcoming faces, and the room was comftable and clean. Thanks