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Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
Central location, comfort and beautiful colonial interiors
Gillar man koncepthotell så är Fire&Ice ett kul ställa med färg och form...hypermodern inredning, cool stil. Bra med en liten utomhuspool när man som vi kom mitt i sommar. Hotellet ligger väldigt nära till Long Street, alltså centralt. Har också bra parkeringsmöjligheter antingen i garage (mot liten avgift) eller utanför på gatan (gratis). Vi åt dock frukost på caféerna på Long Street istället, för frukosten tyckte vi var rätt dyrt. Vi var fem vuxna fördelade på tre rum och alla var väldigt nöjda m våra två nätter på hotellet.
Läget, designen, atmosfären Svårt att få hjälp att hitta restauranger. Vid förfrågningar tog det tid att få en återkoppling. Utlovades en extra madrass men tog två dagar innan den kom på plats, trots flera påstötningar.
Läget. Stilen. Designen Avsaknad av toaborste
Good location on quiet street (a little noise from bar downstair but disappears early). Good Internet. Wonderful staff. Private parking with gate. Room is nice.
Very helpful staff
Location was great. Staff was very nice and accomodating. The rooms are good sized. The water in the sink would not go down and the legs of one of the chairs in living room was broken
staff very friendly and helpful, rooms spacious, it is in a good location with a choice of places to eat. Would recommend anyone to stay here
From the moment we arrived the reception staff made us feel that nothing was too much trouble. They were warm, humourous, knowledgeable and extremely helpful. The room was spacious, comfortbale and well equipped.
I liked the location and the facility. The hotel was in a good location to tour the city and to experience table mountain. I did not like the noise. Bars along the street were noisy and the parking lot right outside your windows meant you were awoken every each morning. Also the cab they arranged for me tried to charge me twice the meter rate to take a trip to the airport. I refused to pay and had to find another ride.
The location was ideal; near enough to enjoy all the centre of Cape Town, but just slightly away to have a restful stay.nI also liked the fact that they have a fullly functioning PC in each room with free internet access. The rooms are very stylish and the large table, kitchenette and soft seating make them great spaces for use if you are sharing a room with a partner of friend. They do not serve breakkfast.
The front desk staff were absolutely extraordinary. They could not have been more accommodating. My room was directly behind reception and I found it noisy. The level of amenities in the room fluctuated. Once inconsistencies were identified, they were dealt with promptly.
We stayed twice at the Hippo Boutique Hotel. Both rooms were very stylistic; it felt like we were staying in a museum (which we enjoyed). The hotel is modern, safe, and clean. The first room had mold in the shower; nothing major, but it definitely detracted from the otherwise modern feel. The second room was almost perfect, but the shower ran out of hot water after the first shower. Overall, however, we very much enjoyed our stay; we did not have to worry about safety, and we enjoyed the modern and generally clean amenities.
Very comfortable, excellent friendly staff who were always helpful. Great location near the city centre at the bottom of Table Mountain.
Very friendly welcoming owner and staff, excellent food and accommodation with helpful advice regarding tourist information stayed in winter-room heating not very effective
I loved the fac that the owner and staff were very friendly and they made your stay with them more personal and the place was always kept extremely clean.
Cleanliness was to a very high standard. All staff were very helpful. Honesty bar / fridge was a very good idea. Perfect location for Cape mountain.