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professionnel and friendly staff. very good asiatique restaurant
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Everything was perfect
All the lobby staff were helpful and pleasant.
The hospitality of the stuff was outstanding. No
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
Good location, good service
Bra läge och mycket fresh hotel. Incheckningen tog för lång tid. Mest beroende på www.booking.com
Samtliga i vårt sällskap upplevde ett mycket trevligt och gemytligt hotell.Städning och övrig service var utmärkt. Nej!!!!!
Mycket centralt läge, ändå lugnt. Bra frukost. Fräscht.
Ett mycket bra hotell helt enkelt Hittar inga
Vi fick verkligen valuta för pengarna! Personalen var hur trevlig som helst, läget kunde inte vara bättre....kommer att boka in mig på samma hotell igen o vill definivt åka till Köln igen. Jaana & Kristiina
Nära matställen, shopping och tåg Opersonlig personal, tittade inte upp då man kom ens, log inte
Läget till centrum Sängar - Avloppslukt - Badrummets storlek
Närheten, centralt läge
Ett mycket centralt medelklass hotell med närhet till allt som ligger perfekt. Även om hotellet ligger centralt så störs man inte av trafik. Frukost matsalen var lite dålig planerad, köket tre våningar ner eller?
Centralt beläget - bästa tänkbara för kulturintresset men även närheten till Rhen. Livligt turistliv på Alter Markt. Nej - men det livliga turistlivet märktes också nattetid och skulle kunna störa sömnen /om man är känslig ! /.
Bra läge, rent, snygt och trevlig personal. Att de inte har fro wireless
Hotellets centrala läge samt dess trevliga atmosfär
Rummet var fint och hyfsat rent, dock var ej lådorna urtorkade. Bra service då jag ville ha upp strykjärn och strykbräda. Läget var centralt utan oväsen. Jag tycker att € 8/timme är dyrt för internet. Frukosten på € 19 tog jag inte. Så mycket äter jag inte till frukost.
Jag uppskattar det mycket centrala men ändå tysta och ostörda läget.
I can't imagine a better located hotel. And the staff was really friendly. The bathroom was a bit small. Not a big deal, dough.
The location is perfect! the Dom is just 2 minutes away, the metro station is also near the hotel. There are good restaurants near the hotel.
the location overlooking the Rhine was excellent, as was the proximity of the restaurants and sights. It was a little difficult to find from the train station
Location was great, room was huge. No AC
Sizable, clean room with a view of the river and park area. Friendly staff. Free wifi in the room. Good breakfast (for 10 €). Conveniently located near the train station.
central position in city breakfast could be improved: eggs as hard as concrete and too hot to handle; coffee poured upon arrival as if to be drunk together with fruit juice etc. Tasteless cheese.
Great hospitality, nice and professional staff. Excellent position in the heart of the city and beautiful rooms. Full grades!
Excellent service, friendly staff, good price, great location ensuite bathroom too small, noise from outside
The hospitality of the staff and the great food in Cosa Nostra.
Very clean & comfortable. Friendly and helpful staff. Good location. Some noise from neighbouring bars on Saturday night.
Friendly, welcoming, helpful staff. Large, comfortable room with good view of river. Quiet. Convenient for attractions and transport. Clean. Good restaurant serving all day until late. Would happily stay again.
location, breakfast furniture needs maintenance or replacement (wardrobe)
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
Location Business room is very small
Hotel staff were very helpful.
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
location and service excellent. Comfortable rooms. I would stay here again, Great Value
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
very close to the shopping area in the city centre; easy to find and easy parking
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.