Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
Excellent breakfast! Good location and nice interior of lobby and rooms.
Location and area of the hotel
I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
Centralt För många trappor
Centralt och rimligt pris Ingen varmvatten in duschen (sådant måste städpersonalen notera). Batteriet på fjärrkontroll läckte (kunde inte använta TV utan den). Internet i rummet mycket dyr och i lobbyn (billigare) fungerade inte.
Det var bra städat. Frukosten var bra, man fick säga till om att bacon och ägg tagit slut - så gjorde de en portion. Kaffet var mycket gott. Kändes som någon har rökt i rummet (inpyrt) trots att det skall vara ett rökfritt rum. Gardiner bör tvättas för att få bort den gamla röken om det varit tillåten rökning tidigare. Cigarettrök kom genom toalettventiliationen en av kvällarna vilket vi påpekade. På morgonen kom steklukt från bacon i toalettens ventilation - inte så besvärligt men ändå något som inte är så trevligt. Sängen för hård
Hotellet låg bra till för att vara i en storstad.Poolen var varm , maten var kanon. Nej.
Ett vänligt och proffesionellt mottagande. God service. Tyst läge.
Hotellet och servicen var utmärkt och framför allt var hotellpersonalen mycket trevlig. Nära city men ändå lugnt. Nej.
Trevlig personal, välskött, positivt med lounge för den som valt alternativet
Bra service, god frukostbuffé, sköna sängar Vårt rum låg mot en livlig bargata och ljudet därifrån var störande tills kl. 5 på morgonen både på fredag och lördag natt
Lugnt och tyst, ingen störande trafik utanför fönstret. Ändå centralt läge med nära till allt. Att hela hotellet är rökfritt är jättebra! Snabb service vid mitt besök - inga köer i frukostmatsalen eller vid utcheckningen.
Frukostbuffen! Helt i klass med flerstjärnigare hotel liten TV långt från sängen
trevligt bemötande från personalen. Hjälpsam!Frukostbuffé var jättenbra.
Hmm.. läget i stan. Att det fanns väldigt gamla och ner slitna rum som jag fick till en början. Dem andra i gruppen fick väldigt ok rum, varför?
Because of the short-term booking they could not give me the quiet room I asked for. Instead, to compensate, I was given an extra large room which I very much appreciated.
I had a room facing inside not the road so it was quiet. Breakfast well served, lot to eat. Staff very helpful. There is private car park available. Location is excellent. plenty of restaurants around, you dont need to go down town to eat. To walk to the Dom, its not far at all and you walk through shopping area. nothing but I guess if you get a room facing the street, you might hear on weekends some noise as there are bars around but to be checked as I did not get this type of room. There is no lift but for a weekend I did not have huge luggage. It looks like you get a room on ground floor if you have lots of luggage.
The hotel manager was very unfriendly!
The neighbourhood is great, full of local shops and bars; much better than around the Dom. (tourists that like to travel in large packs, shop in tourist shops and take the tourist train, please stay near the Dom area). The hotel itself is also very nice, the room is good, spotless, and the breakfast is impressive at least - much better than in a lot of 4 star hotels I believe. I wouldn't wish for anything else and will definitely stay here again and again when I come back to Köln. The front side can be pretty noisy on a saturday night, if you wish to sleep with the window open. As we come from a busy town, it didn't bother us though. One thing maybe - I heard the 'dingdong' of the front door very loud in our hotel room...maybe they can turn it off or low during the night/early morning?
the cleanliness, good service and the professional and friendly attitude of the staff. not really
size of room and location of the hotel if the internet is free of charge, it will be perfect.
Nice room at the back, pleasant staff, good location Try to avoid a room at the front as after midnight guests have to buzz to enter.
Very friendly and helpful staff. Room was nice and big and very clean. The location was perfect for shopping, a variety of restaurants, and the sights....everything within walking distance. The parking facility was a bonus. Our room (on the ground floor) was quite warm. Since our room overlooked the parking lot, we felt we couldnt open our windows fully. We asked for a fan for our second night and it was promptly provided.
friendly staff and nice breakfast buffet , would come back anytime . The parking spaces are not very large , but at least this hotel has some and 11euros per day is ok. there is no elevator , but for short city trips you don't carry heavy luggage usually .
Great views... We wanted non-smoking room, none available, the room smelled terrible from smoke
Spacious rooms, clean and in the heart of everything. The breakfast was 2nd to none. We will stay here again, and would recommend it to anyone. There is no air conditioning, but a large floor fan is supplied and works well. The higher floor the room is on, the quieter it will be due to the Karaoke Bar on the first floor. However, the rooms are well insulated from noise.
Poximity to city centre,
The Hotel was not bad but as we went to Koln for the Royal Thai Restaurant we were very disapointed with the service. The wrong food was served on two occasions. We were charged for food we did not order nor eat. It was only when we complained to the Manager the price was actually reduced. We were told it was authentic Thai but it was far from it probably the worst Thai meal we have ever had and as my Wife is Thai we eat Thai food in many restaurants over the World. The meal took over two hours and as we only had one night in Koln we had no time to see the Town. I even had to get up at 6.00 in the morning to purchase a rail ticket as the meal took so long the Ticket Office was closed the previous evening.
Th staff were very friendly and helpful and the hotel was very conveniently located. The restaurants and bars near to the hotel were of a good standard and the main shopping area was only seconds away. I found this hotel to be very expensive for what it was, maybe this was due to the location...
The rooms were clean the staf very helpfull the breakfast was excellent
Location,location ,location Noise fom Kareoke bar
staff was very nice and supportive, the location is very good Breakfast food was not up to the expectation! Hussein Zebib
It was a fabulous hotel with really friendly helpful staff, especially the receptionist in the morning/daytime. She was lovely The hot water didn't work while we were there but they were getting a new boiler the day after we left.
The bedroom was spacious and I really liked the bathroom. Wifi in the room did not work. Upon departure, the receptionist informed that we could have asked for a cable. We know it for next time!