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Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
It was very central for the MEN and for shopping and the leisure facilities were brilliant
Location, and the quietness through the night
Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
Friendly staff, clean hotel, nice room, lovely food.
was close to city centre breakfast was cold and did not have all i wanted to eat and had to make own toast with toaster in front of other guests
There was nothing I liked - I booked in, went out for dinner, slept and booked out that was it!!! Unfriendly Staff, cold room and bathroom, late breakfast (served at 7.30am) !!
it was very clean and the lady that looked after us was very nice and attentive the fact that they took payment for the hotel that morning from my card when i had been and got cash out to pay as we were sharing a twin room, i thought this was a little naughty. Also the wake up call at 7.30 in the morning, you could hear everything that was going on in the hotel and once the first person was up you couldnt get back to sleep
The location Bed wasnt made/ Sheets werent cleaned, werent given clean towels until last night
NOTHING! The room was small. It looked like it had not been decorated for years. The whole building had a foisty smell. The TV did not work correctly. The whole of the building was dark and un-welcoming.
Location Cleanliness Could not work T.V which was very small. Not easy to find.