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the onsen at the end of a cold day was fantastic
Reasonable value for.money with the basic facilities plus laundry facilities. Location good. Staff friendly and helpful even though some difficulty.with english. Nothing major
Natural onsen bath in the hotel Very small room, too expensive for the size of the room and services offered (no complimentary water!)
Location is nice and staffs were friendly. Have Onsen in the hotel. The room is very old and need renovation.
Excellent service, beautiful lake location and great views of the lake, huge room, nice onsen The hotel is a little dated, but the rooms are still nice
Conveniently located across from the Matsumoto Train Station.
Very near to JR station. Very convenient in terms of transport & food. The hotel's security doors at every level give a peace of mind. The ventilation is either heater or cooler and it is already set-up at the main. You can't set cooler if it is already set-up as heater.
The castle. Nothing
Friendly, clean and excellent location. Room was a little small and the bed a little hard but this is common in Japan.
Central location across from train station and bus station made it conveninet for the castle, onsen. Small, cosy room but very clean and quiet.