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From the moment we pulled up front we were treated as if we were their only guest. The lobby was absolutely beautiful and the ease of check in was outstanding. We were only in for one night so we got to our room, which just blew me away on how nice it was, changed and headed to the pool to relax for a bit before heading out for dinner. I would highly recommend Omni to all travelers coming to Nashville. The only part I didn't like was leaving. The hotel did nothing wrong, we just didn't want to leave to comfortable bed and the view of Nashville.
Loved the proximity to downtown, the outdoor pool, fitness center, Easter brunch and room were wonderful! All of the staff were very helpful and accommodating! The pool was so popular they ran out of lounge chairs in the sun and we wish we could have spent an evening out on the patio after 9pm. Both minor compared to all of the positives!
The appointments in the hotel created a luxurious atmosphere. On Sunday we were not allowed to call for our car until after checking out. We waited 20 minutes for the car given the number of people checking out at the same time. Visit ended on a irated note.
Great location!! Surprised at such an upscale property that there is a WiFi fee if you are not a Omni member or if you do not sign up to be a member.
Parking options seemed limited to Valet. The Valet team was super nice and helpful, so that's totally fine. Pool deck is lovely. Views all around are awesome - great location. Staff at Kitchen Notes are wonderful. Food was pretty good. Loved the inclusion of local food sources and other local services (Bongo Java). When they asked me if I'd like a luggage cart, I said yes, but didn't realize that it automatically came with a bellman. In the future, I'd recommend asking if someone can help with the luggage, instead of if I'd like the use of a piece of equipment. One other critique... We have a king bed at home that is way more comfortable than the bed in our room. In general, I can tell that the nicer the hotel, the less likely that I'll wake up in the morning with a sore back from the bed. In this case, I think there's room for improvement.
Clean and luxurious Cleaning staff kept bothering us early in the morning to clean rooms. Don't go here if you want to be bothered.
Great location, very clean and excellent staff. Walking distance to downtown making it extremely convenient. Make sure you check out the pool and take advantage of the car service.
Fantastic hotel .. Music Hall of Fame and Hatch Print located within the hotel ... Convention Hall directly across the street !! Nice hotel bar with nightly music .. Good shops within hotel. The pool area and fitness center are great ... The best location in downtown !!! Really enjoyed our 4 night stay ....
The location was perfect. There's plenty of night life & food options within walking distance. The room was clean & customer service was great. The Bridge Bar was great for meeting up before heading out. The breakfast buffet was pricey but most are. The food was good. The fitness area had suitable. I would stay here again.
Overall good place to stay because of location, could get a better deal on price. Helpful staff. When I first tried to check in, they somehow had my reservation for the wrong dates. This was amended once I showed them my confirmation email. Building and facilities were a bit drab and dated.
So close to downtown. Great room friendly staff
They upgraded us to the private/penthouse floor upon arrival. The staff were very helpful and friendly. Comfortable beds and a great shower with an endless amount of hot water. Right in the middle of everything downtown. And an onsite Starbucks!! A little pricey. Just to valet the car for one night was $35!
Staff was excellent and informative! Beds and pillows were a bit uncomfortable.
The hotel is very clean, staff very friendly, beds very comfortable. Location is perfect to all the excitement of downtown. The hotel does not offer free wifi. You have to pay by the day, and at the high nightly rate they charge it should be complimentary.
Staff was very friendly and helpful Plentiful parking across the street for $10 Great location Room was nicely appointed and comfortable for family of four Aveda products in bathroom Quick, plentiful elevators Nothing
Security's safety Everything went well when the fire alarm went off.
The beds were super comfortable, the rooms seemed to be updated to a more modern theme, and the location is perfect for checking out everything in downtown Nashville. It is easy to hear people coming back from the bars around 2am and their room doors slamming shut. Also, their were metal platforms on the roadway out front and every time a vehicle ran over them, the loud noise could be heard and we were on the 12th floor. It was very hard to sleep with the noise.
The staff at your front desk and valet were great! Very friendly and helpful. The ironing board did not have good padding and my shirt had an imprint of the actual board on it. The iron also leaked water all over.
The location was perfect for walking around and enjoying Downtown Nashville. The maid had to be asked to clean the room after two days.
the luxe the bath was to little
Great place to stay for business or pleasure. Clean, spacious rooms and very friendly staff. No dislikes.
The only thing i liked was the location!! The hotel is well over priced with what you get.There was no bottled water in the room and having to pay for breakfasts on top of the price of the room is outrageous, making it a very expensive trip.
the hotel and staff were very nice, but wait a year to stay here till the construction is over. We were very unhappy to have paid $300 to stay at the Hyatt. Our room looked out over a construction site that started work at 6am and was using dynamite-so no napping or sleeping in. We like to nap and then go back out in the evening, but that did not happen. We are also meditators and that was impossible.
Location was ideal for enjoying downtown sites
Hallways were stuffy and too warm
Great room with a view of downtown. Jonathon at the front desk comped us a bottle of Champaign to help us celebrate our 25th anniversary. A really unexpected gesture and much appreciated. Translucent door on bathroom makes it impossible to use at night without casting light into the sleeping area.
Location was great Could have been a bit larger in terms of room space
Everything was great! The staff was friendly and helpful, the room was clean, comfortable, and large. The location was perfect for the banquet I attended at the Music City Center. Only one block away. Nothing.
Location. Breakfast. Valet parking. Priced for location I guess, is little high for quality of hotel.
Not very clean. Lots of trash in hallway and overall cleanliness was not what we expected
Location of the Hampton was perfect, very close to Broadway and other attractions. Breakfast was very good considering it was included in the price. What I didn't like about this hotel was mainly the fact I paid $70 for two nights valet and my truck was parked on the road all day and all night both times. I could have paid $10 just a couple blocks away and parked in a parking lot at least and it would have been away from all the construction that was going on. There were plenty of spots in the parking garage because I went down there and yet my truck stayed outside.
Staff was very friendly. After sight seeing we came back to the hotel to rest and were pleased to see they had snacks in the lobby in the afternoon. Such a nice touch! Would definitely recommend. We walked everywhere from the hotel and purchased trolley tickets right around the corner. We had a great time!
The bed was comfortable and the room was very up to date and aesthetically pleasing The only issue I had was with the spa tub. I got the room because it was my boyfriends birthday and I thought that would be romantic. The tub wasn't as clean as I would have liked.
Great location for downtown Nashville. Dining area was very nice Staff was great Quick Valet service Nice hot breakfast Coffee availabe through out the day Very hot in hallway Shower only Below average bedding Room seemed more for focused on business type stay (smalll and to the point) A homeless man loitering outside front door
Hampton Inn Downtown Nashville is within walking distance of many sites and attractions. The room was clean and the beds were comfortable. The free breakfast was extensive - something for everyone. The lobby area was large with comfy chairs if you wanted a place to relax with a glass of wine (bring your own). Will definitely stay here again. There were only two elevators which cleaning staff used also so at certain times there was a wait.
The staff were very friendly and helpful.
Location is great, you're a few minutes walk from everything. Night life is 5 minute walk, country music hall of fame is a block away, Bridgestone arena is 3 minute walk. Just great spot to be close to everything. Pay $35 + Tax PER DAY to park your car. We used our car one time in a week stay. Felt like a waste of money.
We all loved the free breakfast which was awesome! We also liked the short walk to the main street in Nashville. We will stay at this hotel again. It was awesome!