DoubleTree by Hilton New York Times Square West

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Personalen var vänlig.

Hissarna var mycket långsamma. De skulle stanna på varje våning och ibland väntade du 15 minuter på att komma på en hiss. Det fanns inte tillräckligt med sittplatser i lobbyn och det var ganska litet. Rummet var alltid kallt trots att värmen blev varm. Se till att du bär strumpor hela tiden i rummet för att hålla fötterna varma.

Location

Room on Sunday not serviced reported to receptionist at 1030pm. Had to ask for fresh towels Asked for extra Duvet as room cold requested Saturday night still to arrive Went for dinner - food very poor, gave wrong drink when questioned he said didn’t have any Southern Comfort so just gave you that. Didn’t explain this just put it down, no apologies. Ordered alternative but still charged for Bourdon

Updated room, but hard to move around because so small.

They sell you a king bed, but give you a queen bed

The location was fantastic.

The discrepancies with the shuttle were annoying- just get an Uber and save the hassle. There was a line to get in the elevators all day. The club on the 37th floor that did not close until 4:00am made it impossible to sleep without the tv and headphones

Front desk was not welcoming. I booked this hotel as it stated they had a free shuttle service to and fro to the airport. On calling the concierge was told the service was only to the airport. When arriving at the hotel was told they do not provide that