The Wide Condotel - Phuket

Nothing

Awful place. I booked an apartment which upon arrival seemed okay. After paying 3 days in advance, a few hours later realised that the air con wasn't good enough to cool the entire apartment. Air con unit was in the bedroom, so if bedroom door was closed bedroom was just about cool, but then the rest of the apartment was very hot. If you open the bedroom door then the whole apartment was a bit cooler than outside but no way acceptable. And what made it worse was that the hallways etc weren't air con either. Reception staff was unhelpful and told me to keep the bedroom door closed and that all the apartments were the same. I tried to explain that I booked an air con apartment not an air con bedroom with a hot living area and that I would check out the next day and feel that I deserve a refund for 2 of the 3 days. Reception staff said that they didn't make the rules so I asked for them to call to whoever makes decisions as I consider this false advertisement. I never received any refund. Also the advertised balcony cannot be considered a balcony, it is an outdoor area about 120cm x 60cm with the external air con unit right in you face making it impossible to utilise at all. Also the pictures displayed of rooms and facilities must be 10 or so years old, the pool was very dirty. There was also a communal outside sitting area on the roof but this was locked by about 8pm, so you couldn't sit there, nor a balcony so it felt like a prison. I also noticed lots of rats in the car park underneath the apartment blocks so this would suggest that rats are also in the apartments. All in all very bad experience.

Staff was attentive and tried their best to make up for the lacking

Not clean. There were cockroaches upon arrival. The shower head at the bathroom detached. We booked for 4+1 family but they only provided 2 shower gel and shampoo per day. Water was not replenished daily.