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Staff and over all look of the hotel. My wife and I didn't like the lack of bath tub and location of the toilet right against the door opening/wall. In addition, the toilet paper holder was too far away from the toilet and there was no air conditioning.
Hotel was close to everything, staff was plesent Rooms were small and no fridge
Amazing experience here. The view was spectacular and woke up to a sunrise over the mountains. Saw some dolphins and seals while eating breakfast and we felt very cozy. The old fashioned style felt like I was on a cruise ship. Would definitely recommend!! The bathrooms were a little small, but I don't really care about that. It was all beautifully laid out.
We were pleasantly surprised at how beautiful this hotel was. The beds were very comfy, the room was nicely furnished, and we had an absolutely great drinks/dinner in the great bar located in the restaurant. We definitely will stay there again.
Stunning decor- very fresh and modern apartments with everything needed. The most beautiful place we stayed for sure on this trip. Lovely shared lounge and well equipped kitchen shared between two very private bedrooms off the common area. 10/10 I had a moment of being weirded out when they told us we were in apartment 7 bedroom 2 and that the other bedroom was occupied. But that was before I saw the setup- beautiful shared lounge and kitchen with two private lockable well noise proofed bedrooms
I liked the location, the discount vouchers, the included breakfast. That the hotel is listed in the travel discount websites. There was no comfortable seating in the room, the heating was not comfortable. While I understood there were renovations in recent years, the furnitur was not upgraded to complinent it.
Great location My room was tiny!!!!!!!!!!
It was comfortable,clean,the balcony,awesome
Proximity of point of interests
It was close to shopping, attached restaurant and good value. bed was uncomfortable, old linens and the door stuck.
I found the Highliner Plaza to be priced well and at a good location. I was very disappointed with the customer service we received upon checking in. It was very unprofessional and not personable at all. However, when we checked out of the Highliner, the service was great.
staff was helpful. had a small problem, fixed quickly
Very kind staff at the front desk. The carpet was quite dirty.
Prompt late-night checkin Much more expensive than we expected. Uncertain reference due to cost. Booked in for ferry convenience
We found the hotel to be very handy for the BC Ferries. It needs upgrading.
the price the smell
A terrible experience There is nothing to like, we were on the first floor, the halls smelled, the room smelled, terrible stains on the carpeting, bathroom was dirty, all in all a terrible place but at midnight just off the ferry what do you do?
Comfortable bed I know they are renovating, but the hallways & stairwells are very run down. Stairs creaked and were not square or level, hallways were abused...I had to leave the bathroom exhaust fan on or I would get cigarette smoke through the vent.
Absolutely nothing. An all round bad experience. Staff were not friendly. Lobby and rooms were dingy. Carpets needed extreme cleaning or total replacement. The shower DID NOT WORK! Staff offered no alternative arrangements or compensation for this or even to try and fix it! There were bugs in bathroom.
Friendly staff, convenient location, and great value for pet friendly room with kitchenette.