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Vänlig personal. Städning. Maten Hotellet är def. inte ett 5***** dito. Har säkert varit en gång men är nu rätt slitet. Det kan i bästa fall kallas en bedagad skönhet. Det sk gymmet är rena skämtet. I stort sett ingenting fungerade varken maskiner, cyklar el. annat. Rostigt. Sönderskurna sitsar etc.
Utmärkt läge, prisvärt hotell med trevlig personal och god mat. Jag kommer att återvända hit.
Bra läge och mycket prisvärt. Mycket trevlig och tillmötesgående personal. Har bott där ett flertal gånger och är mycket nöjd.
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Very clean, good service, good breakfast and friendly personnel.
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
The hotel has a great location and still under overall renovation. Therefore, Spa, parking and other services are not operating.
the location and the view was very good.the food olso. the servies and the staff very good the bed was not comfortabel were from 2 bed
I liked the decor, and the hole atmosphere of the hotel.
Location was very good, close to everything. Spa wasn´t open, some staff didn´t know what to do, food was appaling.
The staff were very nice and friendly, especially the waiters in the restaurant. We had breakfasts and dinners there and the food was excellent with a lot of varieties to choose from. On my birthday, they arranged my table with candles and delivered a birthday cake and a bottle of champagne. Before my check-out, the staff at the pool bar managed to teach me a delicious local sauce and she even gave me a piece of rose for friendship. I was so touched. Weekend nights the main bar had "Duo and Swing" and it was really fun. We also liked the location, so close to the tourist spots, but very quite and lovely views from the balcony and sea breeze. We had a great time there.
The position was good - an ideal base for exploring the town and the north of Tenerife. The sea view fron our room was lovely - perfect for people watching from the balcony. Car parking costs had been reduced fron 20 to 12 euros per day - a necessity if you have a car. Reception was a little slow at busy times. The buffet restaurant couldn't cope with the numbers at peak times. The food was ok for the price but tended to be lukewarm.
The situation was excellent and the staff were very friendly. The swimming pool was a very good size and the flowers lovely. Good position on coast and at edge of old town centre. Pleny of restaurants and bars within walking distance. We were shocked at the price for using the hotel car park which was 20euros per day with no reduction for our stay of 1 week - toral cost therefore 140euros. This made garaging more expensive than the car hire. Also the buffet dinner was poor quality and expensive.
The room was extremely clean and the seaview fantastic. The hotel is situated in the centre but away from the noisy music bar corner. We enjoyed half-board and the food was fantastic. We would have liked to have international TV-channels like Eurosport. We did not like the staff trying to be funny by saying "terve, terve, mita kuluu" etc."in Finnish". It gives a cheap picture of the hotel (basic tourist two star jargon).
Design, comfort, geographical situation, very good breakfast Contrary to what is announced on the webpage, the Wi-Fi is not available in the rooms which are higher than 1st,maximum 2nd floor (the only signal emittor being situated in the reception hall).
There was NO information about any facilities in the Hotel. The restoration was lovely, but booking a Hotel called a Spa should have those facilities available... OR state clearly at all points of booking that the Facilities are not yet ready. We were most disapointed.
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
The accomodation was very clean and comfortable. Good choice of food.
Location Some of the staff was quite rude
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire
the staff was very friendly the food could be more children oriented
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
Prisvärt hotell med braa läge
Bra läge, trevlig personal, bra frukostbuffeer, rummen bra Kanske lite gammal stil på det mesta, dålig TV,
Panoramautsikt,bra service,trevligt bemötande och poolområde med utmärkt personal
Viss konservativ atmosfär. God mat. Vänlig personal.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The setting and location . The guests were allowed in dining room at dinner time in shorts
The staff must try to speak english for those who dosent understand spanish
Vi har bott på Bonanza i minst 10-år (ungefär 20 ggr.) och trivs med personalen. Känner oss hemma och ompyssslade och fått goda vänner där. Sängkvaliteten drar ner helhetsbilden totalt, en sängbotten med tvärgående spiralfjädrar med ett tunt elastiskt överdrag. En bäddmadrass skulle lösa problemet
maten var omfattande och mycket god.