Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Hotellets läge, tyst nattetid trots centralt, Snabb och bra service i reception vid t.ex biljettbeställning, mycket rent och fräscht. bra frukost
Utmärkt läge, bra standard, trev lig betjäning, bra frukostbuffé
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
Jag är inte alls nöjd med hotellet de lurar folk och jag rekomenderar alddrig hotellet! Så mycket pengar betalade jag och fick inte service. På hemsidan står 1240 sek för 2nätter men det var euro! Jag har ringt och klagat. Om priset var 12400 utan frokost! Det är super dåligt! Frukost 500 sek bara smör marmalad, te, bröd!!!
Läget, servicenivån, frukostarna Nej
Mycket trevligt hotell med bra läge och mycket god service. Tyst och lugnt.
the view. excelent deco. no ice machine
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
Location Service and attitude. No internet working - wifi or hotel computers out of order
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
The rooms, designs and the hotel staff. no nothing
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
The hotel is in a convenient location. It is very clean and the staff is very friendly.
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
The staff were extreemly helpful!
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
Eloquent, classy, clean and helpful!
Underbar service i förstklassig miljö
Närheten till cty; excklusivitet. Personal var personlig och såg gästerna! Tyckte inte om att trots att vi inte använde minibar blev vi preliminärt debiterade för detta (hoppas att det inte blev så i verkligheten.- vet ännu ej efterspom jag inte sett fakturan från VISA)
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
The staff at the Eden are excellent, especially the very helpful and knowledgeable concierge. The rooms are pleasant, clean and well-maintained and the view from the restaurant is gorgeous. The hotel is located at the top of the Spanish Steps, which means you either have to like to walk, or you're taking cabs everywhere. The upside is that it's very quiet.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
Ett fantastiskt bra läge för kulturella aktiviteter i centrum. Störande ljud från gata,sopbilar (hämta glasflaskor ) m.m
Hotellet har ett utmärkt läge för den som vill se Rom. Centralt till alla sevärdheter, nära till bra restauranger kvällstid. Rummen är bra och väl städade. Frukostbuffen bra utom kaffeautomaten och bristen på grönsaker, ex inga tomater ,gurka , sallad.
Enkelt hotell med trevlig personal och bra läge
Flerspråkig och hjälpsam personal. Läget är perfekt för den som vill promenera runt i centrala Rom. Även nära till Metro och Hop On, Hop Off bussarna. Trevliga Rum, kanske något små men rent och snyggt. Ej rullstolsvänligt.
Mycket hjälpsam och tillmötesgående personal. Vi blev försenade på flyget vilket fick till följd att hotellet redan gett bort vårt rum med balkong. Första natten fick vi därför tillbringa i ett standardrum men blev sedan kostnadsfritt uppgraderade dagen efter till en av hotellets sviter som plåster på såren. Sviten var ett mycket fint rum med högt i tak, en trevlig balkong och en mycket fin utsikt. Frukosten kunde varit bättre, det fanns inga varma rätter, mycket bakelser och "juicen" smakade konstgjord. Men antagligen är detta standard på de flesta hotell i Rom.
Trevlig personal, nära till city, kunnig pesolnal.bra frukost
Det var lätt at ta sig till och från hotellet.Bra läge, nära till Fontana di Trevi. Mycket bra restauranger i närheten. Lite för hårda sängar samt något bristfällig städning.
Locatopn på hoellet. Trevligpersonal (men inte så kunnig) Frukosten var inte bra.
Perpekt läge mitt i Rom! Närhet till kultur, shopping och bra restauranger! Frukosten höll inte med våra förväntningar. Mycket begränsat urval av pålägg samt inga grönsaker och ingen frukt. Dåligt! Med tanke på det dyra priset på rummet utgick vi från att frukosten skulle vara bra.
Fräscha rum, bra läge, serviceinriktad personal Något trånga rum, dålig "utsikt" mot en ruffig innergård med skräp och ventilationsutrustning.
Fräscht hotell med bästa läge invid Spanska Trappan. Lugnt och tyst och många trevliga restauranger i kvarteren runt omkring. Dyr frukost, men man behövde ju inte äta där.
Läget var bra. Dåliga språkkunskaper i engelska i receptionen., Tunna väggar, kunde höra varje toalettbesök, varje steg. varje ord hos grannarna. Kunde inte sova. Stenhårda sängar. Dammigt i rummen. Den utlovade hårtorken var från stenåldern, den var så tung att man knappt orkade hålla den samt en stenhård knapp som man måste hålla in med ett finger. Orimligt dyr frukost. Fruktansvärd utsikt från fönstret mot en trång o bullrande bakgård. Definitivt inget 4-stjärnigt hotell! Personalen klarade inte av att beställa rätt sorts taxibil till flygplatsen. Hotellpersonalen orkade inte ens säga adjö vid vår avfärd.
Centralt och nära sevärdheterna och butiker Inget täcke! Man fick änvända överkastet som täcke. Äckligt!!!
location II was upgraded from Junior Suit to a Executive suit which had a nice bedroom and a larger then a corridor made up to a living room.You had to watch the TV from a distance of perhaps 2 meters.There was another room with a table in the middle with 4 chairs nothing else which was useless.very small lifts.
The location is great. The room was comfortable enough. The hotel lounge was cozy. No wireless connection, despite the hotel staff is persuaded there is one. Ethernet connection + movies overpriced. Multimedia defficiency for a 5 star hotel.
Location was excellent. On a quiet road so not noisy. Staff were not very friendly. Restaurant suggestions were not great and no irons to borrow which surprised us for a 5 star.
Convenient possition. Room in need of decoration for standard of hotel.
All ok excpt the air condition. Air condition was bad not cooling enough.
the location is perfect to see all the sights. it's very central to the Spanish steps and with in walking distance to the rest of the city it wasn't as upscale as we thought it was going to be, and for the price breakfast should have been included
Location Un renovated rooms, wifi doesn't work well and they make you pay for it, we had to change rooms. This hotel needs to be renovated. This is really not a small leading hotel or a 5 stars hotel as marketed
The location is excellent for a good short holiday in Rome. Central. We did not like the first room were put in: room 379: tacky and filthy carpet and aged cranky bathroom.
Location, friendliness of staff, The rooms at the 5Th floor were unproper of a 5 star hotel, the price is over to high