The hosbatalaties and car park in hotel Inter net not free like other hotels
It was everything we needed at the end of 2 weeks in Morocco. Great room and good food, perfect before flying home.
The comfort of the room and lobby. The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.
water chain is not in bathroom is not working water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,
All stayed in sheraton was very nice no problem the securty in the floor
in side the city nothing
Attitude of staff; courteous and always helpful. Service in breakfast room rapid and efficient. Lack of types of tea in Breakfast room. Earl Grey everywhere but no other types e;g. Ceylon, Darjeeling. Bathrooms need a hand shower 'rose'.
The Disco Old, badly in need of renovation
The staff was very attentive to our stay at the hotel. Is as advertised! wished they has a fitness center
Beautiful hotel, with perfect services. Breakfast very good. Rooms are clean, proper and luxurious!
Staff inside and outside (parking man), it was clean and design. Good price for the quality. I do really recommend it. I will go back there for sure. Moreover, in the center f the city. Situation perfect and easy to find. nothing, everything was perfect!
breakfast great.nice erea.nice personale.
The hotel is popular and is known by most of the taxi drivers in Casablanca.It is new and modern looking. The rooms are spacious and nicely furnishued. The bathrooms are clean and bright.The bathroom complimentaries are quite good and varied and differ from the usual ones available in the most hotels. The receptionists are not quite friendly and their command of English is insuficient. We had a minibar issue as we were said to have had sweets and soda which was not true. At check-out the receptionists ere in expectation of tip for nothing.
The location of the hotel is within walking distance of restaurants and other services, the breakfast looked fabulous and the staff was courteous and professional.
Really nice room, quiet hotel, comfortable bed, and great views of the mosque and the sea. Problem with the reception staff, wouldn't accept my ID card, said I needed my passport, which wasn't true. Had to sort out the issue with the hotel manager. Wasn't a great welcome.
Western style in Cassablanca
The room is spacious and clean. The breakfast is very good. not particular, except the price is a bit steep for Morocco.
functional facilities, modern tasteful finishes, comfortable no scenic surrounds
receptionist number 5 was very kind and outstanding the professionalI wish I can remember her name,also the panoramic view of the whole city from the sky 28 Lounge and also the view is great for my room
The rooms, decor, the swimming pool. Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.
I like location Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .
good location in Casablanca center Room service is terrible. They say yes, yes, even if they didn't understand what you are asking for
Not sure hotel did apply the price displayed at booking .com
everything the service receptions number 5 was very kind and very professionalespecially sky 28 the lounge area the food the panoramic view excellent
i liked the freindly staff and the services the hotel is offering. it's is a very clean hotel away from noise and night girls no
the bed was comfortable and the rooms clean horrible reception in the SPA ! - continuous disturbance in rooms by traffic noice - poor insulation! The bathroom was beautiful but with technical problems: plumbing not working (water blocked in the shower)
very bad stuff esp night manager not good
Thé Room They said I steel a lamp !!!!!
Nearest good hotel to the airport Reserved room not available before 18.00 h
hotel decoration room was not celeen and old furnther
The paid pick-up service did not work out and there was no-one waiting for me at the airport so i had to pay a taxi by my own. When requesting for an invoice for my stay I had to wait long time and it looked like they dont do it really often. Not suitable for alone travelling women as other 5* hotels in Casablanca.
The staff were very helpful No cool air-con was available even it is a five star hotel!!!
Very good overall .Very warm welcome, always at ur service, good location, good food; I believe that in my my humble opinion Golden Tulip Farah Casablanca should be a 5 star Hotel A little pricy I believe, but I enjoyed my stay
It was an excellent quality hotel. The breakfast and airport transfer made it even better value for money. As a one night stopover after holidaying in Morooco and flying out from Casablance airport it would be hard to beat.
There is nothing special about this hotel. Nothing attracted me in this hotel except its quietness. Staff treatment is not professional.
Leaving The room.
The location is great. It is really at the heart of Casablanca. Room is small. With a smell of in the carpet
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the fee...
actually the room was very luxury, dublex. it was a really very clean, all my family thought that it is 5 stars. its location is very good near the center of the city. if iam going back to casablanca sure i will stay in that luxury hotel nothing, everything was perfect
breakfast, comfort, view, unique feel, friendly and helpful staff
The first stay was ok, but I wasn't happy with this second stay at this hotel. Probably, depending on the timing, and the staffs... The lady at the front desk was not professional, and she gave us very bad room so that we had to ask for more clean room with some tip. In addition to that, the remote controller of TV didn't work.
the rooms are very bad, in your web sit it looked very good but in reality it is very bad. i did not like any thing in the hotel
The staff were very helpful & had a good understanding of english Limited selection on the menu for the evening meal, maybe we were getting to set in our ways with previous places we had stayed had buffett meals.
It's location. It's breakfast. The hotel was good in certain way. It was a little old but considering the city infraestructure I think it is not so bad. I wouldn't recommend it if it were in europe. It's like a 3 stars hotel.
Convenient location This is not a 4 star hotel/ much ,much less
The room was huge and the bath comfortable. Breakfast was fair and staff helpful. The hotel is very old so all furniture and bathroom facilities could be better. This hotel can not be sold at a price of a new four star.
The location. Your staff!
location, WIFI -
location. staff very receptive to American visitors. :) time to renovate a little.
Very nice welcoming, room junior suite comfortable, clean and nice. The bathroom only with shower and WC is in the different room.
Modern design Should be cleaner[especially floors]
Love the decor Breakfast is really expensive!!
Very responsive staff--treated me like a VIP and immediately fixed any problems that arose Good location Huge rooms Comfortable bed and nice linens Breakfast is a bit expensive
Good location. Large rooms.
Very nice rooms and great location. Smell of cleaning agents in hallways.
Nice small hotel, nice area and very spacey rooms Rooms facing the main road are very noisy
great hotel with great room close to all sights, excellent stuff: when we had problems with the rental car company they let us phone from the reception and we only payed 40 Dirham for an international call to the UK and a call inside casablanca sauna and hammam only usable when you book in advance, taxi they called us to the airport wanted to charge 400 Dirham but as I told the driver we only payed 250 from the airport to the hotel we payed 300 at the end
on the whole helpful, efficient, pleasant staff bad internet connection, grumpy night receptionist (06/01)
Big rooms Problematic internet, broken windows, very noisy inside and outside... i left the next day, i pay only 1 night, but in reception they try to charge double taxes, and try to tell me that i have to pay all the reservation.
Bed was comfortable. Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.
The room was clean and there was secure parking. We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.
The sea view The AC was so noisy and the room was old
It was nice to stay in a small inn style hotel rather than a big modern one, while in Casablanca. The staff helped with some issues we were having with the airport pickup for our friends. Dinner at the hotel was good, albeit a bit pricey and the wine selection was also pricey.
Nice big Rooms and suites, tastefully furnished but very poor lighted, almost to dark to move safely in the aisles. a bit worn out and the most annoying thing is an awful perfume crawling thru the hall and aisles. I could hardly breath and all the clothing smells like it when you leave the hotel, therefore i won't choose this hotel once again.
For our neeeds it was very good cause its very central Really we found what we all wanted in the hotel --nice staff --clean and good food
staff is very nice breakfast is very poor, especially after 9.30 AM
The breakfast spread was reasonable and had a few choices. The staff were not very friendly.
The triple room booked was crammed with a double bed and a folding rickety spare bed with barely enough space to move around. The reception staff was curt and dry. The concierge staff was friendly and offered more assistance than the reception staff. Business Hotel with not more than a 3 star rating. Not ideal for family.
They were very accommodating & kept our luggages for a week since we were returning to Cassablanca after a 1 wk visit to Italy. I wish it will strictly enforce no smoking at the lobby of the hotel..
The location. The concierge staff was very friendly and offered lots of assistance. The triple room booked had h a double bed and a folding spare bed and there was barely enough space to move around. The reception staff was curt and dry.
Some of the staff are very rude
The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.
Very nice room and very good value for money. Rooms can be a little noisey due to third parties.
Staff were pleasant. Room was clean. Location was close to the centre of town.
Staff was super friendly; breakfast was served very fast and had generous portions, and was available until noon; nice little restaurants nearby, as recommended by staff n/a
We stayed at the Hotel Amoud in Casablanca for three nights in chilly November. The room had lots of hot water, comfortable beds and was heated (which has been a rarity of 'budget' hotels in Morocco). We checked in at 3:00 am after a late flight from Egypt and were ecstatic to see a friendly man at the desk who checked us in very efficiently. All of the staff were friendly. The wifi worked well in our room. The neighborhood is a little rough and ready, but from what I saw of Casablanca that seemed to be the norm. Our room was a little noisy from other hotel guests (doors slamming, people chatting in the hallway, the tv next door) so it might not be a good choice for light sleepers.
Large rooms, great location, clean. Didn't think the breakfast was up to much
Good location, very pleasant room with nice balcony and a great value at the price.
Really nothing 1- room was not clean. 2- charged me on local currency (Moroccan Dirham) instead Euro. 3- No coffe/tea facilities 4- not directly to the beach. 5- Other more.
Nothing The staff in reception , and your price was mach higher than the hotel price !!! this is unaccaptable
Day spa and french resturant were excellent. Room was very well presented and lovely to stay in. Most staff were attentive and accommodating. Amin was one of the male reception staff members who stood out and went above and beyond for us, he also arranged for the reimbursement to be put through to my credit card for the room deposit. A deposit was taken for our stay and we had to prompt the staff for reimbursement. It was also more expensive than what we had arranged through bookings.com yet we were at the end of our trip and just happy to stay somewhere clean and comfortable. I paid for a room with sea views yet was given a standard room, once pointed out it was changed with not much fuss. The hotel does become a nightclub at night so can be noisy with loud music and the water in the shower was lukewarm. However is it Casablanca and when you put everything into perspective with what other accommodation is available I would still recommend it as a place to stay.
Very bad hotel,,,,,no room service ,no spa,jum,no coffee in the room,very noisy,i feel dad when I pay this amount .....i'm deal with booking.com more than 5 years,but i'm not happy with this hotel , pls reply to me asap.
Nice (meaning very decent; 90% perfect) staff, nice rooms, nice beds in a nice city with a nice bar and restaurant combined. Just loved the oysters! smokers...!And that the bill was "settled" on my Visa account without my approval; I felt I had only made the booking via Visa !
something different about Morocco after 3 weeks Marakesh to Fez did not honor room type until I made them do so....bill had "other charges" which they acknowledged were not ours and finally took out...
Most of the staff are OK, especially the luggage boy are very friendly. the front desk staff are extremely rude as one lady tried to charge me extra one night and after she found that she can not she did not even apologies
Good location, mostly good standard but not very well maintained. Efficient, but ridiculously rude staff. Good breakfast buffet. Yes, it's very loud. They got (more or less) sound-proof windows, but in my room they wouldn't close properly. Very noisy with the trains just outside. Rooms have thin doors, you can hear every bit of conversation in the hallway. Someone had splattered a few flies on the wall, and the cleaner apparently didn't bother to remove it. The creole chicken dinner apparently consists of chicken leftovers and french fries. Go eat dinner somewhere else!