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I like location Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .
Not sure hotel did apply the price displayed at booking .com
Thé Room They said I steel a lamp !!!!!
everything the service receptions number 5 was very kind and very professionalespecially sky 28 the lounge area the food the panoramic view excellent
receptionist number 5 was very kind and outstanding the professionalI wish I can remember her name,also the panoramic view of the whole city from the sky 28 Lounge and also the view is great for my room
i liked the freindly staff and the services the hotel is offering. it's is a very clean hotel away from noise and night girls no
very bad stuff esp night manager not good
the bed was comfortable and the rooms clean horrible reception in the SPA ! - continuous disturbance in rooms by traffic noice - poor insulation! The bathroom was beautiful but with technical problems: plumbing not working (water blocked in the shower)
Nearest good hotel to the airport Reserved room not available before 18.00 h
The rooms, decor, the swimming pool. Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.
good location in Casablanca center Room service is terrible. They say yes, yes, even if they didn't understand what you are asking for
The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.
Some of the staff are very rude
The room was clean and there was secure parking. We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.
The sea view The AC was so noisy and the room was old
Bed was comfortable. Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the fee...
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
God service, vänliga människor
Fina rum (i nya delen) och bra frukost. Utsikten över Atlanten från frukost caféet var riktigt härlig.
Jag var mycket nöjd med hotellet i sin helhet. God mat, bra serrvice, trevlig personal, bra frukostbuffé, bra service vid poolen, snabb sevice för städning av rummet. Rent och fint överallt. Utanför hotellet ifnns en lokal där man firar bröllop, vilket pågår hela natten med högt spelande musik och andra oljud.
The comfort of the room and lobby. The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.
All stayed in sheraton was very nice no problem the securty in the floor
Attitude of staff; courteous and always helpful. Service in breakfast room rapid and efficient. Lack of types of tea in Breakfast room. Earl Grey everywhere but no other types e;g. Ceylon, Darjeeling. Bathrooms need a hand shower 'rose'.
water chain is not in bathroom is not working water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,
The Disco Old, badly in need of renovation
Four resturants to choose from which were good. Staff was friendly and overall helpful. Was good that the room had an iron and ironing board Pretty depressing location. Rooms were comfortable but a bit dated. Price was very high for the value.
The hosbatalaties and car park in hotel Inter net not free like other hotels
It was everything we needed at the end of 2 weeks in Morocco. Great room and good food, perfect before flying home.
Beautiful hotel, excellent service, friendly staff, and delicious morning breakfast. Laila in the front office was very helpful in getting me connected to the internet, which I temporarily had problems with. Overall, a great stay.
in side the city nothing
The staffs friendliness Not sure.
Parking to the cars, The Music in the Restuernt!
Location was close enough Ac did not work. Could not sleep all night. Hot and mosquitoes all over the place when I tried to open the windows. The staff took forever to even acknowledge and never fixed it. They would not offer me another room that wasn't filled with mosquitos.
I Like the location and the confort The rooms was dirty.
the bed was comfortable and the sheeting clean. Had coffee to make in the room. Good airconditioning. The carpets were filthy.
The hotel was in a great position with easy walking access to lots of things the toilet was leaking in our bathroom and we missed breakfast because no one picked up our menu selections from outside our door, despite them being put out well before the collection time.
the hotel is good, but i was in transit and coming from a business trip; so it seemed very far.
in center none
i liked the hotel, the staff and the location. The hotel is equivalent to a good hotel in New York and has an international standard. The door man and the front desk staff were awesome and very helpful. i traveled a lot around the world I was happy with this hotel
Airco, television, they called the car rental service for usd Carpets on the floors, clerk tried to trick us during money exchange...
the hotle staff was not verey helpfull accepet if you gave thim some money , ther is no aircinditons in the rooms , they said it is not working !!!!???? the suit was very small . the hotle staff was not verey helpfull accepet if you gave thim some money.
i think the location was the best part about the hotel, and it's easy to get taxi.
the comfort of the bed! Very dissapointed by the shuttle service. We had take a Taxi from the airport to the Hotel because the shuttle was full and there wasn't another one and we had already waited half an hour. In April during our last stay the same thing happened. We also asked for a wake up call which never materialiszed.
Actually... checking out! We booked here to stay overnight between flights. We waited for the shuttle for about 50 minutes and finally got a taxi (15 Euro and they did not want to take us to the hotel as it was too close). Checking in took ages. At 2 am we were in our room (landed 11.30 pm), which was a junior suite with no towels (only small ones). Our travel mates were less lucky. Their booking was lost, they were given a room wich was already occupied, then a single room for three people and finally a room with no towels at all.
The pool. Big roaches crawling around in the lobby.
The location near the airport is perfect. The wifi is intermittent. The dining poor with limited options and badly cooked food. Had to argue with staff to get adequate towels and sheets that fit the bed.
Free transport to airport, convenient. Nice room,restuarant and bar. Breakfast available from 4.00 am. Did exactly what I hoped for an airport hotel.
Only the location was good as very near airport Discourteous Manager
proximity to airport Cockroach in bathroom. Rude shuttle driver peremptorily asking for tip
staff is very nice breakfast is very poor, especially after 9.30 AM
They were very accommodating & kept our luggages for a week since we were returning to Cassablanca after a 1 wk visit to Italy. I wish it will strictly enforce no smoking at the lobby of the hotel..
The triple room booked was crammed with a double bed and a folding rickety spare bed with barely enough space to move around. The reception staff was curt and dry. The concierge staff was friendly and offered more assistance than the reception staff. Business Hotel with not more than a 3 star rating. Not ideal for family.
The location. The concierge staff was very friendly and offered lots of assistance. The triple room booked had h a double bed and a folding spare bed and there was barely enough space to move around. The reception staff was curt and dry.
For our neeeds it was very good cause its very central Really we found what we all wanted in the hotel --nice staff --clean and good food
The breakfast spread was reasonable and had a few choices. The staff were not very friendly.
The paid pick-up service did not work out and there was no-one waiting for me at the airport so i had to pay a taxi by my own. When requesting for an invoice for my stay I had to wait long time and it looked like they dont do it really often. Not suitable for alone travelling women as other 5* hotels in Casablanca.
It was an excellent quality hotel. The breakfast and airport transfer made it even better value for money. As a one night stopover after holidaying in Morooco and flying out from Casablance airport it would be hard to beat.
Leaving The room.
The location is great. It is really at the heart of Casablanca. Room is small. With a smell of in the carpet
hotel decoration room was not celeen and old furnther
The staff were very helpful No cool air-con was available even it is a five star hotel!!!
There is nothing special about this hotel. Nothing attracted me in this hotel except its quietness. Staff treatment is not professional.
Very good overall .Very warm welcome, always at ur service, good location, good food; I believe that in my my humble opinion Golden Tulip Farah Casablanca should be a 5 star Hotel A little pricy I believe, but I enjoyed my stay
Nice big Rooms and suites, tastefully furnished but very poor lighted, almost to dark to move safely in the aisles. a bit worn out and the most annoying thing is an awful perfume crawling thru the hall and aisles. I could hardly breath and all the clothing smells like it when you leave the hotel, therefore i won't choose this hotel once again.
Overbooked so they left us sitting in the reception area for an hour while we waited for transportation to their other hotel downtown. We had booked this hotel because it is about a 20 minute drive to the airport. The downtown hotel was 1 hour from the airport and $10 more on the cab ride. They did not compensate us at all for their overbooking, extra cost, our loss of time and inconvenience.
The hotel was well located and its facilities were good. The staff was particularly helpful. A very good value for the money.
The hotel was clean and easy to find The breakfast was poor and half the items were missing (eggs, bread, coffee). I expected more staff to be fluent in English, considering this is an American hotel chain. In addition, the room had a 'fan' and not a strong air conditioner. It was +100 degrees Fahrenheit and I would have preferred a colder room. Lastly, the elevator was super small and unsafe (no door!).
Location is ok, close to old Medina and walkable to Hasan mosque. Room was not clean. Shower didn't work. Night club noise all night right below hotel. For this location, the Sofitel up the block is a much better choice.
Gentle staff, good positioning of the hotel. Nice girls in the hotel bar at night.
Large luxurious room with lounges and a coffee table and a spa bath. Great king size bed. Breakfast was lovely although pricey. Location was an easy walk to restaurants and the inner city sights. Free wifi was good. Free wifi stopped working on our morning of departure. We told the front desk twice but they didn't have any luck getting it working before we departed.
Very average for a 4 star!
It's class is lower than 4 star But expensive
Service is good
As you has given us the information about hotel in website i got opposite of this. The aircondition in the room is not cooling suppose to be there is no any AC. The rooms is not clean also. The sevice is Bad. As you has given us the information about hotel in website i got opposite of this. The aircondition in the room is not cooling suppose to be there is no any AC. The rooms is not clean also. The sevice is Bad.
personnel there was construction on the building next door that began at night. we rarely got one full nite's rest due to jackhammers etc.... i wish we would have known about that before. we will rethink best westerns...they should disclose this before one registers.
The room was nice. The price of the hotel is too high.Breakfast very poor for the price.
Overall a disappointing, unfriendly experience, with no possible justification for the 4-star status. The room itself was OK. The staff were generally unwelcoming and inattentive (one exception); the wi-fi did not work most of the time and no-one was interested in putting it right; if you weren't first at breakfast you were left with a display of unattractive scraps; no hotel or visitor information at all in the room; poor tourist info from reception