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Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
Expected more for the value... Air condition didn't work, no hairdryer in the room
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
the location poor quality for a 4 star hotel
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
Hotel was centrally located. Staff was very courteous and helpful.
Utmärkt läge, bra kommunikationer i närheten. Hotellet erbjöd utmärkt komfort, stort rum och badrum i marmor. Trevligt frukostrum och underbar terass i solen med utsikt över Via Veneto. Vänlig personal. Nej. Booking com är den bästa siten för att välja hotell och har alltid funkat till 100 %. Bravo!
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
Jag är inte alls nöjd med hotellet de lurar folk och jag rekomenderar alddrig hotellet! Så mycket pengar betalade jag och fick inte service. På hemsidan står 1240 sek för 2nätter men det var euro! Jag har ringt och klagat. Om priset var 12400 utan frokost! Det är super dåligt! Frukost 500 sek bara smör marmalad, te, bröd!!!
Läget, servicenivån, frukostarna Nej
Mycket trevligt hotell med bra läge och mycket god service. Tyst och lugnt.
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
I really enjoy hotel , room were nice Clean less the bathroom
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
One of the very best hotels we've ever stayed in, almost faultless
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
The staff were extreemly helpful!
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
The hotel is in a convenient location. It is very clean and the staff is very friendly.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
Eloquent, classy, clean and helpful!
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
Location of the hotel problem during checking, took long time.
Comfort and location Reception staff not really polite or friendly
Free room service coffee. Fantastic rooms Very friendly and helpful staff
The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable. I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
The room was big and comfortable. Staff were friendly. Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.
I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable. The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.
Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.
The bar and lounge area was very beautiful and relaxing. Breakfast was excellent, though expensive. I did not like the attitude of some of the staff at reception. The plug in the bath was not closing properly. Hot water was not always available.
We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival.. For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.
surounding area location fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew
The comfort of the bed I believe it is over-priced
Närheten till cty; excklusivitet. Personal var personlig och såg gästerna! Tyckte inte om att trots att vi inte använde minibar blev vi preliminärt debiterade för detta (hoppas att det inte blev så i verkligheten.- vet ännu ej efterspom jag inte sett fakturan från VISA)
Underbar service i förstklassig miljö
clean hotel over-all. bathroom tiles could be cleaned up a bit. location-the street it is on is a bit grim.
A very modern & quiet hotel, out of the main city, but easily accessible to bus & metro. Staff were friendly and helpful The hotel was very expensive for drinks & food, and this clearly obvious with hardly anyone in the bar or restaurant.
I like the location of it and the worm design and the lights and the rooms are comfortable Yes there is no wirless in the hotel and there a computer in buisness center only one and its mouse doesnot work good
The hotel was undergoing a TOTAL renovation. Scaffolding on ALL the windows. The pool was out of commission. The rugs and furniture in all three rooms we were shown were in tatters and stained. VERY cagey reception with NO disclosure of the state of the place. Finally after many attempts, the manager arranged for us to switch to a sister hotel which was fine. This was after many unreturned phone calls and being told she was unavailable. Only after I informed her that I was a journalist did anything progress.
Amazing design. Luxury
Balcony of deluxe suite No bbc, cnn etc for news. no English speaking tv shows
The hotel exceeded my expectations in every way. The staff was excellent....helpful and very friendly. The young man tending bar at the rooftop bar, Lorenzo, was exceptional. Pay him a visit. No complaints
Location was excellent. Hotel was clean. All employees were very friendly (parking, front desk and room service). Hotel policy not family friendly for families larger than 4. We are a family of 5 (3 small kids). Hotel wants families such as ours to book two rooms (no more than 4 people per room). It is already expensive to travel as a family. This is not where hotels should be placing their effort to make an extra euro.
Generally everything was ok only one complain, pls see below no i-net connection in the room, price for i-net use for common PC was Incredibly high, PC are very old
We had an interconnecting family room which was well appointed and the bathrooms were very nice. The downstairs spa is great but the gym is not really a gym with just a treadmill and a weigh station. The bar and restaurant are good and the location is excellent - 15 min walk to main shopping area and plenty of restaurants nearby.
The Hotel is located close to the metro and in a great location for shopping and access to the sites. The hotel has been renovated and is very funky Bar & Restaurant staff where very poor. Sat for 15-20 minutes and never got offered and service.
This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto). This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto).
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
The staff at the Eden are excellent, especially the very helpful and knowledgeable concierge. The rooms are pleasant, clean and well-maintained and the view from the restaurant is gorgeous. The hotel is located at the top of the Spanish Steps, which means you either have to like to walk, or you're taking cabs everywhere. The upside is that it's very quiet.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
Det var lätt at ta sig till och från hotellet.Bra läge, nära till Fontana di Trevi. Mycket bra restauranger i närheten. Lite för hårda sängar samt något bristfällig städning.
Flerspråkig och hjälpsam personal. Läget är perfekt för den som vill promenera runt i centrala Rom. Även nära till Metro och Hop On, Hop Off bussarna. Trevliga Rum, kanske något små men rent och snyggt. Ej rullstolsvänligt.
Trevlig personal, nära till city, kunnig pesolnal.bra frukost
Mycket hjälpsam och tillmötesgående personal. Vi blev försenade på flyget vilket fick till följd att hotellet redan gett bort vårt rum med balkong. Första natten fick vi därför tillbringa i ett standardrum men blev sedan kostnadsfritt uppgraderade dagen efter till en av hotellets sviter som plåster på såren. Sviten var ett mycket fint rum med högt i tak, en trevlig balkong och en mycket fin utsikt. Frukosten kunde varit bättre, det fanns inga varma rätter, mycket bakelser och "juicen" smakade konstgjord. Men antagligen är detta standard på de flesta hotell i Rom.
Enkelt hotell med trevlig personal och bra läge
Locatopn på hoellet. Trevligpersonal (men inte så kunnig) Frukosten var inte bra.
Perpekt läge mitt i Rom! Närhet till kultur, shopping och bra restauranger! Frukosten höll inte med våra förväntningar. Mycket begränsat urval av pålägg samt inga grönsaker och ingen frukt. Dåligt! Med tanke på det dyra priset på rummet utgick vi från att frukosten skulle vara bra.