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The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
Hotel was centrally located. Staff was very courteous and helpful.
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
the location poor quality for a 4 star hotel
Expected more for the value... Air condition didn't work, no hairdryer in the room
Utmärkt läge, bra kommunikationer i närheten. Hotellet erbjöd utmärkt komfort, stort rum och badrum i marmor. Trevligt frukostrum och underbar terass i solen med utsikt över Via Veneto. Vänlig personal. Nej. Booking com är den bästa siten för att välja hotell och har alltid funkat till 100 %. Bravo!
Läget, servicenivån, frukostarna Nej
Mycket trevligt hotell med bra läge och mycket god service. Tyst och lugnt.
Jag är inte alls nöjd med hotellet de lurar folk och jag rekomenderar alddrig hotellet! Så mycket pengar betalade jag och fick inte service. På hemsidan står 1240 sek för 2nätter men det var euro! Jag har ringt och klagat. Om priset var 12400 utan frokost! Det är super dåligt! Frukost 500 sek bara smör marmalad, te, bröd!!!
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
I really enjoy hotel , room were nice Clean less the bathroom
One of the very best hotels we've ever stayed in, almost faultless
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
Eloquent, classy, clean and helpful!
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
The staff were extreemly helpful!
The hotel is in a convenient location. It is very clean and the staff is very friendly.
The bar and lounge area was very beautiful and relaxing. Breakfast was excellent, though expensive. I did not like the attitude of some of the staff at reception. The plug in the bath was not closing properly. Hot water was not always available.
I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable. The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.
We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival.. For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.
Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.
surounding area location fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew
The room was big and comfortable. Staff were friendly. Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.
The comfort of the bed I believe it is over-priced
The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.
Comfort and location Reception staff not really polite or friendly
Location of the hotel problem during checking, took long time.
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable. I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
Free room service coffee. Fantastic rooms Very friendly and helpful staff
Underbar service i förstklassig miljö
Närheten till cty; excklusivitet. Personal var personlig och såg gästerna! Tyckte inte om att trots att vi inte använde minibar blev vi preliminärt debiterade för detta (hoppas att det inte blev så i verkligheten.- vet ännu ej efterspom jag inte sett fakturan från VISA)
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
Mycket hjälpsam och tillmötesgående personal. Vi blev försenade på flyget vilket fick till följd att hotellet redan gett bort vårt rum med balkong. Första natten fick vi därför tillbringa i ett standardrum men blev sedan kostnadsfritt uppgraderade dagen efter till en av hotellets sviter som plåster på såren. Sviten var ett mycket fint rum med högt i tak, en trevlig balkong och en mycket fin utsikt. Frukosten kunde varit bättre, det fanns inga varma rätter, mycket bakelser och "juicen" smakade konstgjord. Men antagligen är detta standard på de flesta hotell i Rom.
Det var lätt at ta sig till och från hotellet.Bra läge, nära till Fontana di Trevi. Mycket bra restauranger i närheten. Lite för hårda sängar samt något bristfällig städning.
Trevlig personal, nära till city, kunnig pesolnal.bra frukost
Enkelt hotell med trevlig personal och bra läge
Flerspråkig och hjälpsam personal. Läget är perfekt för den som vill promenera runt i centrala Rom. Även nära till Metro och Hop On, Hop Off bussarna. Trevliga Rum, kanske något små men rent och snyggt. Ej rullstolsvänligt.
Perpekt läge mitt i Rom! Närhet till kultur, shopping och bra restauranger! Frukosten höll inte med våra förväntningar. Mycket begränsat urval av pålägg samt inga grönsaker och ingen frukt. Dåligt! Med tanke på det dyra priset på rummet utgick vi från att frukosten skulle vara bra.
Locatopn på hoellet. Trevligpersonal (men inte så kunnig) Frukosten var inte bra.
Good hotel, very nice and friendly staff - especially for kids
Great location, friendly staff, clean rooms. Uncomfortable beds, very hard.
The room was clean and a good size. The bar and restaurant closed at 11pm which is far to early
Very Convenient for the majority of the major sights Suprised that one had to search out a taxi from the hotel rather than have the staff call one.
location a little dated
everything was very good nothing that i did not like
The friendliness of the staff & the roof bar. Unfortunately the early morning noise from the traffic below.
location is good, the rooms are comfortably large