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Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Clean Horrible View
Location Given room with bad view. When others were available with good view.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Great location, rooms are spacious, lobby and building are beautiful. 5 minute walk from Gaslamp, 5 minute drive from Seaport Village and close to everything else. Staff was very friendly and accomodating.
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
Excellent location All charges are extra Parking extra Water extra in room
Great location. And close to restaurants
Loved the comfort of the hotel and the location Nothing
The hotel was nice Hotel was expensive
Location and views Paying $35 a day to parking
The hotel was in a great location, near the Gaslamp quarter, friendly staff, and could sit outside and have a great view of the water. When we checked in we were asked if we wanted to upgrade to a bay view for $20. However, when we checked out we were actually charged $30/night for a total of $60 (so $40 more than we were expecting). The view wasn't that great, but wasn't terrible. It was almost a $600 stay (with the upgrade) and it may seem silly, but we were on a super strict budget so $40 more actually was a challenge for us. Also, the room only went down to 65 degrees and our room was quite warm so that did make sleeping a challenge. Overall, a pretty decent experience but disappointed that the hotel itself overcharged.
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
Very expensive parking
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
They gave my Wrong room
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
Staff was exceptionally nice & friendly. Room was perfect, clean & comfortable. Location was amazing, close to everything, but not too close, so noise was never an issue. Would be nice to have a larger bar that offered tap beer
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Very friendly and helpful employees everywhere! Need better nacho chips
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Its was clean staff was amazing I have nothing that we didn't like
Great location just seconds away from Petco in the Gaslamp The lobby lounge area was dirty Carpets look old with stains Morning coffee was a treat but only if you got there before it was a mess
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Near the convention center and very comfortable. No complaints
Room was dirty
Great location and very nice staff (did a lot extra due to it being my GF's Bday). No
Perfect location for Gas Lamp bars and food.
The lacation was fantastic.
Very modern hotel, friendly staff and great location to many shops and restaurants Bed wasn't very comfy
The staff. The staff were beyond curteous and very welcoming. Made our stay a very pleasant one and will definitely be visiting Kimpton Hotels in the future because of them.
This hotel is very chic and modern loved everything about it!
Awesome location for Halloween celebrations!! Had so much fun! Lots of places to go within walking distance. Didn't have to leave the hotel except that we wanted to people watch. The costumes were amazing! Can't beat the Gaslamp for Halloween!
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The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Location was fantastic, the room was completely adequate for what I needed and the fact that I could stay on the 4th floor and not hear the rooftop club was amazing! I didn't eat at either restaurants because they looked expensive enough that I didn't want to bother as there were hundreds of great restaurants within a 2 minute walk from the hotel. I love the Starbucks in the building and your staff was outstanding. I'll have to check but if I got charged $50 for the "All Access Pass" I will be disappointed because I didn't use it. I know that you are catering to the 21-40 demographic so I would have thought that you would have had restaurants set up for that group, as opposed to a high end sushi restaurant that looked empty most of the times that I walked by. Food and drink is where your bread and butter profit is so why not entice people in with better, less expensive restaurants?
Stop charging resort fees. Include microwave and minifridge in each room.
Nice Location High price
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
Mattresses are too soft
the front desk was very accomodating to any questions or requests we had
convenience to Petco Park, Seaport Village, & the Midway carrier lack of free parking
it right by Petco Park, you can see the baseball game from our room no pool or hot tub, parking was incredibly high $32
Early check-in, option to add microwave, fridge and a crib, friendly staff and fast service. $15 self parking per night right across the street. Small restaurant, no swimming pool or a gym.
Great location walking distance to food and bars/clubs. Rooftop bar was good but overpriced drinks The beds were really small
Really liked the Hotel. The location was great. Service was excelent. We will stay there again.
Again the staff was excellent, from the valet guy to the maids, they all go beyond there line of duty. The room I stayed looked like one of the older ones that hasn't been updated, the beds were worn and very lumpy, the shower did not work properly.
Roof top bar is a lot of fun No swimming pool
The location is great, right in the Gaslamp Quarter. Everything is walking distance. They charge for US$30.00 for an overnight valet parking. There is no other possibility to park anywhere nearby. I think 30 dollars is a lot for it,. or they should include this in the hotel room rate so the guests will not feel that they need to pay some more extras.
Everything was very clean, tidy and the staff made you feel at home. The room was very spacious and comfortable. The night time hours were quite noisy due to guests in rooms close by coming and going around midnight/1am.
Space,cleanliness and kitchen, will definitely recommend. Parking valet is $41, ouch !!!!
I liked everything. Great location right in the middle of the Gaslamp Quarter, friendly and helpful staff, downstairs bar, clean and spacious room, nice decor, free wifi, and the mobile check in via text was a cool feature. $40 valet is the only parking option offered by the hotel, and although I didn't have a problem with the service, a discount for hotel guests would be nice
The room was clean and comfortable. The location for functions at he Convention Center is excellent.
The staff was superior-friendly, warm and went out of their way to be helpful. I did not feel secure using the exercise room. Downstairs, secluded and next to a work room or garage. Same price as Marriott Marquis
This hotel is in the perfect central location, closed by to all the main attractions in San Diego. Staff very professional, always helpful and room was very clean and very modern bathroom. Paying for parking. I wish parking was included in the hotel reservation. Overnight parking is $40 a day, which I feel is a lot of money.
Nice urban modern boutique hotel with great location. Park a block up for $15/night. Would definitely stay there again.
The location and design is great. The staff is nice. The rooms are comfortable. A microwave & fridge would be nice.
I loved how helpful the staff was. The interior design is very modern and gives you the home feeling of comforability. I would definitely pick this hotel if I were to come to San Diego again. I was running a half marathon and had to pick up my car at 4am from valet and they took a little while to answer the phone. So that was a bit of an inconvenience.