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freindly staff spa not working. staff had no idea when it would. called day before and asked specifically about spa and was told it was was working. found out it was out for over a week.
The bed and bedding were quite comfortable. The climate control was great. The room and furnishings were clean and comfortable.
Friendly staff and Free and Fast wifi!!! They don't offer complimentary breakfast!
My Husband and I both appreciated the free Internet, the free water bottles, and cookies! We were surprised at the quality / value of this Hotel
The rooms were nice and clean. The location was near alot of shopping areas and near the freeway. Just that the tv was not on a turn table where you could face it in a different direction.
The location is great. The handicap room was difficult to maneuver around. My husband is missing his right leg and trying to climb in and out of a bath tub is difficult. A handicap room should have a walk in shower. Also there were kids running around in the hallways yelling and pressing the handicap room buzzer. We had to call the front desk 3 times.
7 and 11 year olds loved it. Clean and comfortable accommodations. A little pricey and 20 minutes from SD hot spots.
The reception desk is small and right beside te entry doors. It is cold and crowded withpeople coming and going.
requested high floor with view of pond. got low floor looking out at roof and roof equipment
Best sleep ever. Beds were so comfortable. Clean nice location. Loved the heated pool.
Clean Efficient staff Sizable room Pleasant accommodations
Cost was good Rooms were not ready
Beautiful room and grounds, even smelled wonderful everywhere! A few too many kids running around but hey its a family resort. I was there on business.
This is a lovely hotel and I would stay there again. Wish I stayed longer to try their spa but it was a quick 2 day business trip and literally in and out. I did dine at Avant and had the crab and pear salad. Very good but not big enough for a meal alone. My CEO had the lamb and my friend had the free range chicken and they very much enjoyed it. For dessert we had the delicious chocolate trio and it was enough for 2-3 people so we shared. My CEO learned of a death in his family upon arriving to the hotel and they sent a complimentary bottle of wine and cheese to his room. I thought that was extremely generous and kind. The staff really went above and beyond at every turn to make my stay as pleasant as possible. Thank you RBI! I stayed in the Greens on the top floor. Nice view of the golf course and fountain; however, my room was in the middle of the building and you had to walk to either end of the long building and climb stairs with luggage to get to the top floor as there is no elevator. The parking spots are very small and I had rented a standard size suv so I had to park further away from the building than desired. Overall, just small stuff.
The staff makes you feel like you're royalty!
The setting is beautiful, very peaceful They advertise a shuttle to take you to and from the hotel within five miles (there is no means of transportation or anything within walking distance) yet there is no shuttle and while we requested the service several times it was never an good time for staff to drive you into town.
Listed as a hotel. I paid for a hotel. Arrived to find out I was staying at a motel. Not pleased.
I liked that it had a restaurant and bar at the location
Bedding was comfortable Greeting was rude, given no hotel info or directions to room. Room had no book or hotel information. Key was deactivated and we were scolded for having to reset it at the end of a long day. Was not given clean towels or toilet paper after room cleaned. Had to ask for replacements. Maid tried to clean at 7 am! Breakfast tasted terrible, food not hot, wasn't enough food made. Staff was rude. Struggle to get salt/pepper, plate, knife. Tables not cleaned, WAY over priced! Internet never worked during entire stay both in room and lobby. Had to use phone as mobile hotspot to use internet.
The staff in the restaurant was excellent, The hotel is old! My bed was unbelievably uncomfortable. I had to line up pillows just to be able to lay on the bed. Chair had been removed from our room and not replaced. Had to ask for it to be returned. The lighting in the bathroom was horrid.
Very nice and comfy The breakfast was not impressive would be better suited as a free continental
The rooms and the breakfast Not much it was all good
Room comfortable, clean and in crisp condition Linens were deluxe
Room was quite comfortable.
It was very conveniently located. It was pretty run down and the breakfast buffet isn't what I would call edible.