Best Western Plus Big America

Comfortable beds and helpful staff

Plus: Slept like a baby...normally it takes me a day or 2 to get used to a hotel bed...this one I slept so well each night, I'd come back just for the bed! Check-in...Room wasn't ready when we arrived early...staff switched rooms immediately when asked. Check-out...paid thru hotels.com and was then charged on credit card at check-out...when I realized I called and after front desk did a little research they refunded the check-out charge promptly. Breakfast was much better than expected too!

Minus: Surrounding neighborhood was a little rundown

Plus: Convenient location and overall

Minus: The climate control wasn't that good--it was always running too hot for my choice and when I ran the fan, it became too cold!