quite different and not just like every other hotel yes. would really like if some of your staff speak more english for easier communication cos their were some breakdown in communication especially when we wanted to order for food.
Helpful Staff, Lovely and Clean with a Good Selection of food.
Location of this hotel is the best in ShenZhen.everything is arround, shopping, Sauna, Seefood street. everything 2-3 minutes by walk.I will sure visit this Hotel again. had two 0.3 cl cans of beer in hotel the loby, payed 220 RMB :( in 7Eleven shop 2X big 0.6 bottles same beer 21RMB :) so in hotel cost 20 times more!!!
The hotel located in a good place. The breakfact meals didnot meet the expectation of a luxury 5 star hotel meal.
staff don´t speak english but I think that this hotel is one of the best in Shenzhen - be carfully that is china !
A very warm feeling Thank you none
The loaction The hotel is a little dated and run down for a 5 star business hotel
very old hotel... Like oldsmobille... But with good breakfast
size of room and location food choice at coffee house and hardly any view from window
Pretty responsive staff, good. Locations plenty of restaurants nearby. Close to subway station. The hotel use cheapest possible toiletry. The tooth paste actually taste bitter. I took a shower upon arrival and the plug in the bath tub is not working resulting a pool of water accumulate in the tub. They quickly fix it. But it is annoying. One more thing that is worth mentioning, if you reserved a non-smoking room, good luck getting one with cigeratte smell. I have to change the room twice cause as it happens their customers has no regards to the non-smoking requirement. They smoke whenever wherever they want.
Friendly staff, size of room and view from room Inaccurate information on shuttle service for cross-border crossing to Hong Kong. Journey was long and expensive and uncomfortable. Definitely not recommended!
Excellent staff service, big rooms
I like the location and the services. The room bathroom was not in good condition and the bath tub drain was not working.
I have been thrre several times and owuld like a room on the 23-25 floor next time prefer 23 to 25 floors
Yes, it was very very inconvenient to go to hotel from the train station upon our arrival. It was too far to walk with all our heavy luggauges and too near to take a taxi (was scolded by taxi driver!). Hotel should provide shuttle bus for guests' convenience.
opposite the railway station. True, but still difficult to walk with your luggage
Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel. Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
Very good location and an international hotel. The rooms are exellent. I had a wonderful view to the river. Cleaning was made in a 5 star way and even the bellboys are so helpfull with good skills of english. Nothing bad to say about this hotel and the rate was just fine so I can only highly recommend this hotel.
It's a beautiful hotel. Very spacious and relatively inexpensive. The late checkout time advertised on the website (3PM) was not recognized by the hotel's assistant manager. The manager told me that checkout is usually by 12 noon, and the latest I can check out was 2PM.
Location and excellent value for money
They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel. There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
restaurant boufett - massage center with exotic girls
area near train is convenient, but not the most upscale
Mycket bra och service minded personal Jag fick tårta på födelsedagen och de sjöng för mig på rummet! Men även hjälp med transporter, ett krånglande Visa kort , allt löste sig fint. Internet på rummet fungerade direkt med bra hastighet och stabilitet. Rymligt, trevligt rum. Hemsk säng, alldeles för hård. Väl solkig heltäckningsmatta, dags för tvätt. Få rum för icke-rökare.
Läget var mycket bra med närhet till västerländska ställen. Mycket nära tågstationen och den enormt stora copy-shoping marknaden. Bra spa-avdelning med mycket billiga behandlingar i en fräch miljö! Väldigt kinesikt hotell med standard som tycks i svensk ögon som smutsigt och kanske rent av äckligt. Vi bodde i en "Japansk-svit" som var som ett vanligt rum med några japanska lysdetaljer. Dock luktade rummet mögel och fukt, likaså rummet vi bytte till så antar att de har enorma problem med fukt. Inget för personer med allergi!
Good size of room and large bed No bath
The location is very good, the view is wonderfull and the service excelent.
Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english. I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.
Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice. Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.
The location is probably what makes this hotel 'special'.. besides that, nothing too crazy Rooms are very small. Too expensive for just a very normal hotel.Very old hotel
Room size, Room facilities, Location
Location close to shopping centers,parks & museum noise from outside;restless sleeping
Close to nearby shopping area. Next to Metropark, MTR station under construction. Spacious room. Suggest to provide facial box tissue & spoons for guests in each room
The rooms are spacious only some noice coming from the street until late. Hard beds, staff speaks poor english. This is a hotel more for local people.
location few English-speaking staff at reception
The quality of the room for the price was excellent. The beds could be more comfortable.
Big rooms, nice helpfull staff, free internet, good breakfast. I stay in this hotel every time when come to Shenzhen and it becomes better and better. tough bed, carpet in the room.
Rooms are quite big and cheap. They provide kitchenette and laundry as well. Front desk was very helpfull and friendly. Walking distance to Dong men night market. They have the hardest beds that you can ever see. Hotel workers do not speak english except one person.
The shower is good. The location of the hotel is too far away from the train station and the entrance is difficult to locate (unless you are taking a cab). My room is also facing a road under construction.
nothing to like. They treat guest very bad, they want always money upfront for accomodation. Ever day they were blocking my key and i could not enter the room. Be carefull they try to charge you more every day.
Clean and convenient Room a little small by Shenzhen standards.
The good quality of the rooms No lounge Bar for an evening drink
Comfortable hotel about half an hour away from the airport. New and luxurous rooms. You may get this hotel at a discounted rate but the cost of drinks and food certainly compensates for that! Above average prices compared to other very good spots in China.
The cleanliness and room design
This hotel was wonderful, we had a great stay. The manager (Thomas) was very helpful and accomodating. We called earlier in the morning to extend our stay, and started getting phone calls about 11am asking us to check out. We informed them we called earlier, but the language barrier clearly prevented them from understanding our request. They just said "Yes, no problem" and obviously that was not the case. Either way, they were very pleasant about the misunderstanding, so be prepared to speak Chinese to them. Other than that, this hotel was amazing.
Not quite up to Shangri La standards, but very good.
Around 8 minutes work to Metropolitan Rapid transit so quite convenient. A few food stores/restaurant at the side of the hotel. In house service for extra bath towels, shower gel, shampoo were quite prompt and excellent. Helpful staff. Hotel main Lobby cafe, must pay money to sit there. Unable to extend beyond 2 o'clock check out time despite staying there for 4 nights.
location is good lobby design is good, however, in room the interior is not good as 5 star and cost so much. Internet is chargable -- it's not so convenient as a business hotel.
The room was fantastic!!
located in business area of Shenzhen, close to transport. Hotel in modern design, staffs are nice, room is clean. Overall is good for my business trip. A bit small compare to this price, buffer is expensive with very limited food.
The hotel is located near the exhibition center and very central with goog access to shopping centers and restaurants nearby. Room was big, very clean and comfortable.
Bra läge, trevlig personal,bra frukost, rent o fint på rummen, rymlig och fräsch dusch med varmvatten direkt på 14 våningen.Kändes nybyggt och good value totalt sett. 8 minuter till tunnelbanan och många bussar är nära i Kina, jag bor gärna där igen. Mycket tillmötesgående personal, en och annan inte så jättebra på engelska men gjorde allt dom kunde.