Pretty responsive staff, good. Locations plenty of restaurants nearby. Close to subway station. The hotel use cheapest possible toiletry. The tooth paste actually taste bitter. I took a shower upon arrival and the plug in the bath tub is not working resulting a pool of water accumulate in the tub. They quickly fix it. But it is annoying. One more thing that is worth mentioning, if you reserved a non-smoking room, good luck getting one with cigeratte smell. I have to change the room twice cause as it happens their customers has no regards to the non-smoking requirement. They smoke whenever wherever they want.
quite different and not just like every other hotel yes. would really like if some of your staff speak more english for easier communication cos their were some breakdown in communication especially when we wanted to order for food.
A very warm feeling Thank you none
very old hotel... Like oldsmobille... But with good breakfast
Helpful Staff, Lovely and Clean with a Good Selection of food.
The hotel located in a good place. The breakfact meals didnot meet the expectation of a luxury 5 star hotel meal.
staff don´t speak english but I think that this hotel is one of the best in Shenzhen - be carfully that is china !
size of room and location food choice at coffee house and hardly any view from window
Location of this hotel is the best in ShenZhen.everything is arround, shopping, Sauna, Seefood street. everything 2-3 minutes by walk.I will sure visit this Hotel again. had two 0.3 cl cans of beer in hotel the loby, payed 220 RMB :( in 7Eleven shop 2X big 0.6 bottles same beer 21RMB :) so in hotel cost 20 times more!!!
The loaction The hotel is a little dated and run down for a 5 star business hotel
Friendly staff, size of room and view from room Inaccurate information on shuttle service for cross-border crossing to Hong Kong. Journey was long and expensive and uncomfortable. Definitely not recommended!
I have been thrre several times and owuld like a room on the 23-25 floor next time prefer 23 to 25 floors
opposite the railway station. True, but still difficult to walk with your luggage
Yes, it was very very inconvenient to go to hotel from the train station upon our arrival. It was too far to walk with all our heavy luggauges and too near to take a taxi (was scolded by taxi driver!). Hotel should provide shuttle bus for guests' convenience.
area near train is convenient, but not the most upscale
restaurant boufett - massage center with exotic girls
Location and excellent value for money
It's a beautiful hotel. Very spacious and relatively inexpensive. The late checkout time advertised on the website (3PM) was not recognized by the hotel's assistant manager. The manager told me that checkout is usually by 12 noon, and the latest I can check out was 2PM.
They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel. There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel. Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
Very good location and an international hotel. The rooms are exellent. I had a wonderful view to the river. Cleaning was made in a 5 star way and even the bellboys are so helpfull with good skills of english. Nothing bad to say about this hotel and the rate was just fine so I can only highly recommend this hotel.
Excellent staff service, big rooms
I like the location and the services. The room bathroom was not in good condition and the bath tub drain was not working.
Läget var mycket bra med närhet till västerländska ställen. Mycket nära tågstationen och den enormt stora copy-shoping marknaden. Bra spa-avdelning med mycket billiga behandlingar i en fräch miljö! Väldigt kinesikt hotell med standard som tycks i svensk ögon som smutsigt och kanske rent av äckligt. Vi bodde i en "Japansk-svit" som var som ett vanligt rum med några japanska lysdetaljer. Dock luktade rummet mögel och fukt, likaså rummet vi bytte till så antar att de har enorma problem med fukt. Inget för personer med allergi!
The location is very good, the view is wonderfull and the service excelent.
Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english. I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.
Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice. Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.
Good size of room and large bed No bath
The location is probably what makes this hotel 'special'.. besides that, nothing too crazy Rooms are very small. Too expensive for just a very normal hotel.Very old hotel
The shower is good. The location of the hotel is too far away from the train station and the entrance is difficult to locate (unless you are taking a cab). My room is also facing a road under construction.
Close to nearby shopping area. Next to Metropark, MTR station under construction. Spacious room. Suggest to provide facial box tissue & spoons for guests in each room
The quality of the room for the price was excellent. The beds could be more comfortable.
Room size, Room facilities, Location
The rooms are spacious only some noice coming from the street until late. Hard beds, staff speaks poor english. This is a hotel more for local people.
location few English-speaking staff at reception
Big rooms, nice helpfull staff, free internet, good breakfast. I stay in this hotel every time when come to Shenzhen and it becomes better and better. tough bed, carpet in the room.
Location close to shopping centers,parks & museum noise from outside;restless sleeping
Rooms are quite big and cheap. They provide kitchenette and laundry as well. Front desk was very helpfull and friendly. Walking distance to Dong men night market. They have the hardest beds that you can ever see. Hotel workers do not speak english except one person.
nothing to like. They treat guest very bad, they want always money upfront for accomodation. Ever day they were blocking my key and i could not enter the room. Be carefull they try to charge you more every day.
Bra läge, trevlig personal,bra frukost, rent o fint på rummen, rymlig och fräsch dusch med varmvatten direkt på 14 våningen.Kändes nybyggt och good value totalt sett. 8 minuter till tunnelbanan och många bussar är nära i Kina, jag bor gärna där igen. Mycket tillmötesgående personal, en och annan inte så jättebra på engelska men gjorde allt dom kunde.
Comfortable room, location accessible by metro
Clean And Comfort
It is one of the nicest hotels in Shenzhen; It almost is as good as the Shanga-la hotel opposite the railroad station in terms of how clean, and comfortable the rooms are. Although it looks like the hotel is a short walk from the train station, looks can be misleading. Because of the way the roads are laided out and the fact that you cannot "jay walk" around that area -- it is actually about a 15 minute walk away particularly if you have luagged and cannot use the underground tunnels (because of the stairs).
spa on the 4th floor. bed a bit to hard
Everything, as i always book at this hotel.Location is the best , as u are able to get around the city easily from here.
check in, check out was fast.Room was cosy. none
very cenrtal position, next to Luohu railway station, but still if you have bagage not so easy to get!!!! how ever they say that there is a train to the airport, but there is not, must use taxior there transportation (must pay for it), if you like and looking for "copy" of everything, so thats the place Luohu railway station, open untill very late
The hotel staff are very friendly and helpful. The location of the hotel also quite strategy to get to the Bus/Rail stations. N/A
closed to louhu, so we can just walk there when I check in to the hotel, they ask for down payment, on your booking information it said we paid when we check out.
Hotel staff & cleanliness Nothing.
The room is very nice and big, surely value for money. The metro stationis very close to hotel, the location is on the shopping area and few places to eat. The hotel staff also excellent, they can give you direction if we want to go to some places (since we're not on tour), they also keep remembering you to take care your belongings during sight seeing. Will definitely stay here again More staff should speak English
The staff at the registration counter was quite nice, she gave us a free upgrade for 1 night when our room were not ready for checking in even after 4pm. The bed was alittle too hard for our liking, it seems that hotels in China like hard beds, unless you pay for 5stars hotels which i havent tried.
best location best location for shopping and travel to any way of shenzhen
Location, safe, water bottles every day Room without window, poor TV channel offer, no non-smoking room available for us
Good location. Just a stone throw away from the subway. For someone who is travelling to Shenzhen for the very first time, it is definitely very helpful. Surrounded by many shops and eateries. Bed is very hard and there is cigarette smell in the room.