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It's a great and pleasant stay
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
Close to Robson street shopping and restaurants by walking. VERY unflexible bellhops! To them the hotel guests like us, just rambling re rules and hotel laws instead of cathering to our wishes,re the luggage carts etc..seemed as if common sense did not prevail at all!
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
Bed and bed linen were great. Movie menu never worked even though I asked twice to have it checked. I had to ask for shower caps and they arrived 2 days after my request.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
Staff were very helpful Expensive.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
The staff was incredibly professional with wonderful attitudes.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
Unbelievably attentive staff and attention to detail.
Stannade bara en natt, som planerat. In och utcheckning gick enkelt. Internetanslutngen på 27:e våningen fungerade ej. Fick en extra sladd för anslutnigen eftersom trådlösa inte var installerat. Sladdanslutningen fungerade dock inte. Behövde därför inte betala. Som tur var fungerade trådlösa anslutningen i loppin, vilken var gratis.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
The service in this hotel is always excellent and guests are made to feel welcome from the moment they are greeted at the front door. Nothing
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
It is so quite inside the lobby and halls. The hotel's location is so amazing. Yes, the noise out side the hotel specially the Burrard ST.
The personnel was extremely kind and helpful; nice chocolates on the pillows before night; nice bodycare products in the bathroom. Great views from the hotelroom.
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
I was most impressed by the staff. From check-in to check-out, they were all responsive and positive and we enjoyed our visit because they made us feel welcome.
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
The location was perfect in the heart of Yaletown in Vancouver. The room was small, poorly decorated and without elegance.
The staff was great and very helpful. I like the room as well. It wasn't spacious but well designed. Location was within walking distance to great shopping. I would have loved a bigger gym. wanted to try the spa but ran out of time.
Everything worked The restaurant is excellent but I will like some more alternatives
Beautiful hotel. Great Location. Friendly Staff.
Rummet rent och sängarna mycket bekväma. Hotellet är mycket centralt för dem som vill ha nära till shopping eller nattliv. Personalen var inte särskilt trevlig och hotellets centrala läge var delvis negativt då det ligger i ett ganska risigt och väldigt partyinriktat område. Detta gör att det är väldigt högljutt i rummen och enda sättet att sova är med öronpluggar
Läget var utmärket med allt inom promenadavstånd. Frukosten var bra
Bra lokaliserat nära till shopping och kontor.
Perfekt läge, gångavstånd till shopping. Bra område att bo i. Stort rum, rent och snyggt. För att vara en amerikansk frukost så var den bra. frukosten serverades i puben, mycket mysig miljö. Trådlöst internet i rummen samt tillgång till dator i receptionen ingick i priset vilket är en stor fördel. Trevlig och artig personal, god service genomgående. Kan inte säga så mycket negativt, möjligen att man städade rummen mycket sent, vid 1-2 tiden men det är bara en mindre detalj.
Vi tyckte det var jätte fint, rent och snyggt. trevlig personal, och god frukost.
Location Beds are uncomfortable
Location is good. Bed was comfortable. Staff was good. I Would have given it a better rating except for: The room smelled like a 3 day old burnt cigarette. Smoking is not allowed now due to Canadian laws, but man can you tell there used to be 20 cigs a day smoked in my room. I'm an ex smoker of about 2 years, so my nose might be a little more sensitive then others. But my friends who ere staying on the floor above me said the same thing.
Great cocktails at the wine bar, staff was very helpful, location was great
Location was good Hotel was generally clean Booked the "Double deluxe queen" only to find that there was only one bed and the "room type" was double. To me that is deceptive advertising and the manager made me pay an upgrade fee to get the room I thought I had booked. The elevator broke for two days while we were there The TV in our room didn't work I will not be returning and would recommend others not stay here.
Comfortable bed, easy access to everything in downtown,very near the waterfront where the cruise ships dock. .
Good location. If you stay on the second floor just be prepared for really loud music coming from the restaurant/bar from downstairs until about 1:00 am.
Great location to catch the hockey game at Rogers Area.
Wasn't in the room for very long...but overall it was fine. Not flashy...nothing stood out...but no complaints either. Good location. Bed was comfortable enough. Noise was not an issue. Felt safe and secure. Did not try any of the dining options location in the building...but they looked good from the outside. Value for what we paid was acceptable. Would recommend if you needed a place to stay for one night if you were attending a concert or event. Things that could be improved: Showerhead - unless you are 5 ft 2 inches....it was way to low in our room...should be placed higher. Another electrical outlet would have been nice
Love the history of the hotel, great staff and a great location. It may be an old hotel with some cool history, but it could still do with some cleaner finishes like some new carpet and a better paint job.
Trendy decor simple comfy rooms Slow elevator
Location was good and staff was most helpful for our one night stay
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
Ramada in Seattle much better value and comfort.
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
Great family room set-up if travelling with kids.
good value for money,location
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Best hotel for service and ambiance in Vancouver nothing
Room was clean and the staff were friendly. Pool and pool deck were very small. Fitness center was adequate but nothing special.
We booked a suite with a separate living area and bedroom. The living area included a wet bar with microwave and dishware which we were not expecting. It was a nice surprise, so we got takeout Chinese and brought it back to the room for dinner and could eat it on real plates and with real silverware after reheating it in the microwave. The bed was super comfy, the staff very nice. Would certainly return there if coming back to Vancouver Only two elevators, one was being repaired the morning of our departure so there was a long wait to get down.
very pleasant suite with good facilities - eg large televisions in sitting room and bedroom, well designed 'kitchenette' for preparing drinks and snacks, extremely comfortable bed with masses of goosedown pillows, outdoor pool and hot tub with steamroom and excellant showers
Comfort, cleanliness, fantastic night skyline views through floor-to-celing windows (we stayed on 27th floor), professional hotel staff, convenience of having a small kitchenette, excellent downtown location. Highly recommended!
Set in noisy area of Downtown Vancouver
Location Near Orpheam theatre!
We were first time visitors to Vancouver & Victoria, staying seven days. We wanted a hotel room suite, on Robson St., w/a kitchenette & a view. Westin Hotels are quality hotels, in the states, and at the time of our visit the Westin Grand Vancouver/Booking.com had a fantastic special rate, for a corner suite. We were very pleased w/the suite, the hotel, the staff & the services. Everything seemed just fine. One suggestion: Suites/rooms w/refrigerators: The refrigerators need to be a little bigger, to accomodate items guests might need to refrigerate, during their stay.
Helpful Concierge team with reliable restaurant recommendations Would have liked more self catering facilities
Location, accommodation & staff
Hotel had good parking. Convenient. Hotel room was not ready til very late post check-in. Suite was much smaller than depicted on the internet and in discussion with them. Room service at the pool-side was horrible.
We really enjoyed our stay at the Westin Grand. The executive deluxe suite was smaller than we expected, but it was nice. Chad and Nicola and Jessie were extremely helpful and friendly in the restaurant at breakfast. (We had coupons for breakfast, which was wonderful.) We really enjoyed eating a fancy breakfast, followed by cheap and tasty eats later in the day. (For example, Mongolian barbecue and Egyptian and Asian fast food are all within an easy walk of the hotel.) Overall, the hotel was great, but a little expensive. Even though we had internet and free breakfast, the price of the executive deluxe suite was high, given its size (relatively small).
The pool, hot tub and fitness area were fantastic. View from the room and location were also great. Checked into a dirty room, with stains and hair in the sheets. Had to pay for Wifi, for $400 a night
I had a big room, intended for up to four people, and it would certainly have been big enough for 4. Location was ok, though a bit at the edge of the action in downtown. Wifi reception was good. A good coffee shop is just across the street, which serves good breakfast as a cheaper alternative to the hotel itself. Room was pretty low (about 2.10m), I've never seen a hotelroom this low. As I'm 2m tall it is something I really notice and it was not comfortable for me, but I could live with it. The street just outside the window is pretty noisy, even at night. I stayed on the second floor, and you have to go up and then down a bit again to get there, which is kind of odd; my impression is that his floor was added later and not all of the hotel is like this room. The airco is fairly noisy, too, but I managed to sleep through it. The room smelled somewhat stale. Still, it's not like I had a bad time, not at all, but I wasn't there for the hotel.
The staff was nice. Way overpriced for the room and ammenities.
the location The hotel was very noisy i could hear the people next door through the wall We could hear doors slamming maid woke us up to clean the room
the location of the hotel was great, close to shopping, buses and restaurants the room size
The location was great, room was clean and modern. The first morning we were woken up to the cleaners trying to get in our room multiple times with the key, it wasnt even 9am, (we were moving to another room the second night so we had to be out of there not until 11, we had two reservations for the two nights due to a free night and both nights were not booked in same room) the second morning,again, woken up around 8 to someone saying they were there for our bags, wrong room
Good central location, convenient for exploring Vancouver
the rooms were clean and the staff was friendly When I walked into the room, some of the lights were unplugged, so I could not turn them on.
Very convenient to all parts of the city and staff was very helpful. Nothing
It was situated in the center of the city and a close walk to many shops, restaurants and bars.