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Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!
Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons! That we didn't get to stay longer!
Excellent furnishings. Nothing.
Rooms. Service. Location.
Service was impeccable. Facilities were well kept, rooms were beautiful. A bit pricey without a discount, but absolutely amazing.
It's in a fairly convenient location, with a pretty lobby, clean rooms and a nice pool and hot tub area. There is 24 hour room service and the food is pretty good. They charge extra for wifi, they charge extra for using the business center (but you can ask the concierge to print and they will not charge you). I did not find the front desk to be friendly or accommodating. The double room is essentially two twin beds. The rooms are rather small.
Location is great for Robson st shopping and eating. Parking and the Internet is expensive.
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
The hotel is centrally located in downtown Vancouver and is close to everything. The staff at the hotel, particularly those that work as the concierge, are amazing! I wouldn't want to stay anywhere else in Vancouver. They charge extra for WiFi, but you can access it for free in the lobby.
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
Beautiful hotel. Great Location. Friendly Staff.
The hotel was beautiful and luxurious, including all of the amenities. Loved the restaurant and the oyster bar. Staff was very courteous and helpful. Would definitely come back again.
The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty. Wifi should be included at no extra charge.
comfy bed. $20 wifi? it's 2014!!!
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
Great location. Great hotel.
Super comfy bed. Great location. Room service was great but pricey. Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Staff were very helpful Expensive.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
The staff was incredibly professional with wonderful attitudes.
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
Unbelievably attentive staff and attention to detail.
Rummet rent och sängarna mycket bekväma. Hotellet är mycket centralt för dem som vill ha nära till shopping eller nattliv. Personalen var inte särskilt trevlig och hotellets centrala läge var delvis negativt då det ligger i ett ganska risigt och väldigt partyinriktat område. Detta gör att det är väldigt högljutt i rummen och enda sättet att sova är med öronpluggar
Bra lokaliserat nära till shopping och kontor.
Perfekt läge, gångavstånd till shopping. Bra område att bo i. Stort rum, rent och snyggt. För att vara en amerikansk frukost så var den bra. frukosten serverades i puben, mycket mysig miljö. Trådlöst internet i rummen samt tillgång till dator i receptionen ingick i priset vilket är en stor fördel. Trevlig och artig personal, god service genomgående. Kan inte säga så mycket negativt, möjligen att man städade rummen mycket sent, vid 1-2 tiden men det är bara en mindre detalj.
Vi tyckte det var jätte fint, rent och snyggt. trevlig personal, och god frukost.
Läget var utmärket med allt inom promenadavstånd. Frukosten var bra
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
Best hotel for service and ambiance in Vancouver nothing
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
The staff was impecable and very attentive. I would stay there again any time without thinking about it No complains
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
It's a great and pleasant stay
Bed was so comfortable I didn't want to get out of it!
Staff is most friendly. Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
Everything was amazing, I can't wait to go back! Nothing. Everything was great
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Stannade bara en natt, som planerat. In och utcheckning gick enkelt. Internetanslutngen på 27:e våningen fungerade ej. Fick en extra sladd för anslutnigen eftersom trådlösa inte var installerat. Sladdanslutningen fungerade dock inte. Behövde därför inte betala. Som tur var fungerade trådlösa anslutningen i loppin, vilken var gratis.
Everything was near and the people was very.
very pleasant suite with good facilities - eg large televisions in sitting room and bedroom, well designed 'kitchenette' for preparing drinks and snacks, extremely comfortable bed with masses of goosedown pillows, outdoor pool and hot tub with steamroom and excellant showers
We were first time visitors to Vancouver & Victoria, staying seven days. We wanted a hotel room suite, on Robson St., w/a kitchenette & a view. Westin Hotels are quality hotels, in the states, and at the time of our visit the Westin Grand Vancouver/Booking.com had a fantastic special rate, for a corner suite. We were very pleased w/the suite, the hotel, the staff & the services. Everything seemed just fine. One suggestion: Suites/rooms w/refrigerators: The refrigerators need to be a little bigger, to accomodate items guests might need to refrigerate, during their stay.
Location, accommodation & staff
Comfort, cleanliness, fantastic night skyline views through floor-to-celing windows (we stayed on 27th floor), professional hotel staff, convenience of having a small kitchenette, excellent downtown location. Highly recommended!
Room was clean and the staff were friendly. Pool and pool deck were very small. Fitness center was adequate but nothing special.
Location Near Orpheam theatre!
Hotel had good parking. Convenient. Hotel room was not ready til very late post check-in. Suite was much smaller than depicted on the internet and in discussion with them. Room service at the pool-side was horrible.
Helpful Concierge team with reliable restaurant recommendations Would have liked more self catering facilities
The pool, hot tub and fitness area were fantastic. View from the room and location were also great. Checked into a dirty room, with stains and hair in the sheets. Had to pay for Wifi, for $400 a night
We really enjoyed our stay at the Westin Grand. The executive deluxe suite was smaller than we expected, but it was nice. Chad and Nicola and Jessie were extremely helpful and friendly in the restaurant at breakfast. (We had coupons for breakfast, which was wonderful.) We really enjoyed eating a fancy breakfast, followed by cheap and tasty eats later in the day. (For example, Mongolian barbecue and Egyptian and Asian fast food are all within an easy walk of the hotel.) Overall, the hotel was great, but a little expensive. Even though we had internet and free breakfast, the price of the executive deluxe suite was high, given its size (relatively small).
We booked a suite with a separate living area and bedroom. The living area included a wet bar with microwave and dishware which we were not expecting. It was a nice surprise, so we got takeout Chinese and brought it back to the room for dinner and could eat it on real plates and with real silverware after reheating it in the microwave. The bed was super comfy, the staff very nice. Would certainly return there if coming back to Vancouver Only two elevators, one was being repaired the morning of our departure so there was a long wait to get down.
Location was good and staff was most helpful for our one night stay
Ramada in Seattle much better value and comfort.
good value for money,location
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
Great family room set-up if travelling with kids.
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
Room design, cleanliness, attentive staff water pressure for showers, expensive in-hotel breakfast
Great central location and beautiful amenities. Nice perk having nespresso machines in the rooms.
friendly staff bathroom light switch out in the hall far from bathroom. bathroom door will not stay open. noisey. room half empty. plastic floors.
We stay at Hotel Blu every time we go out to Vancouver! Our favourite hotel! The rooms are so nice. We definitely recommend the loft room. So nice and modern. Always a blast!
The place is really great! That's all I can say. If you are a family traveling on vacation then the residences are perfect for you. I would definitely stay there again.
Pleasant and friendly staff. Definitely good value for money. Some people may find Burrard St. somewhat noisy but then it's compensated by its excellent location and convenience. We are more than satisfied with the suite that we had. Although we did not do much cooking (apart from breakfast), the facilities in the kitchen were thoughfully provided, such as full set of crockeries and utensils, and daily change of kitchen towel and tea towel. It's always the little things that make one's stay in a hotel more pleasant. Food in the restaurant was also excellent and service attentive. We very much enjoyed our stay at the Le Grande Residence. The airconditioning unit was in a closet in the bedroom and could be a little noisy when the cooling set in. We were not particularly disturbed by the running noisy of the aircon unit, because the weather was still relatively cool. But the noisy could be a problem for some in the summer. Provision of towers - on some days we had two sets and on other days three sets of towels. In a comparable hotel, one would expect to have three sets of towers. Laundry - it would be good if less expensive laundry service could be provided for longer staying guests. Finally, we suggest that guests be provided with copies of bills or chits for expenses incurred in hotel's restaurant for convenience of checking on checkout.
I did not like that our bill was over 150 dollars more than it was when I booked with booking.com