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Elegant and with all modern facilities Toilets dont have locks
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
excellent service nothing
In general every thing good and staff are very helpfull. No.
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
All the confort from room; The amability of staff. No.
Too many decore, too less comfort for this price.... , breakfast is economy class.
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
From the second we walked into the cavernous lobby of this hilltop property- to the time we checked out at 5:30 am and a tray of Breakfast to go was brought to us- the CUSTOMER SERVICE was EXCEPTIONAL. The lovely young gal who gave us a tour and took us up to our room then carted our luggage; the young man who waited on us in the restaurant twice in our very brief stay; the extremely accommodating Andrew who tried to fix the tepid air-conditioning in our room and patiently explained the best restaurants nearby, the route to the airport, and loaned access to the printer and computer- all were totally kind, friendly and had a sense of humor to boot! the location is certainly not great; but if you needn't be in the center of things--its fine. The rooftop pool is marvelous; but ----the water is just warm, not really hot; certainly not chilly or refreshing and there are NO JACUZZI jets in any of the three pools below..just bubbling water.
Spa and rooftop pool, service, room design A little bit away from city center, lack of restaurant options nearby
Vänlig personal. Utmärkt frukostbuffé. Lugnt läge, men med närhet till spårvagn mot city och pendeltåg upp på Uetliberg, där flera trevliga vandringsleder finns. Inte särskilt handikappvänligt, men de skulle relativt enkelt kunna förbättra tex entrédörren map det.
The staffs are very helpful and friendly. Good facility. Room is big and with separate storage for keeping luggage. Very environmental protection concepts like saving water, garbage recycling...etc. Good facilities and services, large cafeterial room with free wifi, public telephone, luggage storage room, Internet PC, souvenior shop, snack bar, 24 hours front lobby service ...etc. The breakfast is very good. I did not take lunch or dinner at Youth Hostel but the menu looks good. It is very good value. Need to take train or bus from main train station to get there. But it is not too difficult if not carrying heavy luggage. Bus stops are within 2 minutes walk. My room is next to the road and at night you can hear the noise of car passing.