Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
Great rooms and perfect location Staff was incredibly rude and continually incompetent
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
the proximity to 6th street
I just stayed in a hotel in California that was in need of updates. Once I stayed here in Austin, I felt like I had a pretty good handle on what was missing in that last hotel. The appointments were very modern, and there were USB ports everywhere. The lighting was all intelligently integrated, with functions that turned every light on from the door way, or just the entry, or a night light in the bathroom. The bathroom was very nice, not too big, not too small. I noticed that it had been impeccably up kept and that there wasn't damage from mold or anything like that. It's close to everything you want to do in downtown austin, though if you're looking for a run around or along the lake, you might be better off driving there. The lobby was under construction, but that's not really a big deal. I'm assuming that most facilities have to look like that if they are going to modernize.
They deleted my cc on file and charged my debit card twice
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
Nice room Never received a wake up call
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Good room nice both room
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
The location is excellent for Austin downtown activities Poor Internet connection
Parking is 31 per night, then there is tax and tipping valet. Added about $90 to our 2 night stay.
the location and the pool the parking with the valet service is quite expensive
- Free breakfast - Complementary Happy hour - Complementary Snacks/brown bags
The staff and location were awesome! They double charged me for parking but fixed it immediately when I pointed it out.
Bed was amazing, architecture was beautiful, right in the heart of 6th street entertainment district Had issues with Valet parking service on two separate occasions. Normally I wouldn't mind, but when I have to pay for parking at a nightly rate then I expect service to match.
We had a wonderful stay at the driskill. The staff was very helpful with suggestions on what to do in the area. We were staying for my birthday and web we arrived they had chocolate covered strawberries and champagne delivered to the room.
Great food menu with healthy choices. Friendly staff. Nice tall ceilings in room. Great location. Nice decor for the holidays.
Location on 6th street was unmatched, excellent service as should be expected The room i was in wasnt worth the price paid, even though location couldnt be better.
The staff, at every level, were responsive and had amazing attitudes. Very well done.
What a great stay! The staff was helpful and friendly from start to finish. It was like taking a step back in time without having to give up any modern conveniences. The price is worth all the little details.
beautiful location in the middle of the city. Rooms are beautiful and very romantic.
Had massive character and charm. Gorgeous lobby. Bar always always had a nice vibe. There was an old musty odor in the bar and lobby. Reminded me of an old basement. Parking was $40/day.
The hotel decor and ambiance is very nicely done, makes you feel like you are in the midst of royalty. The bed is very comfortable. The service is excellent, we needed a few extra things since my wife wanted to celebrate my birthday. The bakery downstairs made a real good cake. The location of the hotel is great, it is right in the middle of the nightlife of Austin and makes going bar hopping or clubbing that much easier, cant imagine a better location. The elevator floor tiles were duck taped on which was odd. The room is a little small by texas standards but ok by NY standards. There is a surprising number fo bums on the streets outside, just ignore them and be on your own way, if you are from NYC you'll be fine but even otherwise nothing to be alarmed of. A bit pricey.
Terribly loud street music till midnight. Very thin walls.
room size and bed I didn't like paying an additional $23 to park at the hotel. No mini fridge and no microwaves in the rooms. I did not like paying $3.50 for bottled water in the room. No exhaust fan in the bath room. Very hard water.
It was near the Capitol and many good restaurants. We especially enjoyed Maria at the coffee/snack counter who had our coffee poured when we appeared in the morning. She was delightful. The staff was exceptionally accommodating. Overall, it was a good stay. Easy parking for vehicles but there is a daily charge, less if you self-park. We were there five nights; two of those nights the room was not cleaned. The first time, we mentioned it. When it happened again the second night we were pretty vocal about our frustration and dissatisfaction. The room did get cleaned the following day but it was our last night there. At checkout they did offer a discount and apologized.
Decent room, close to the activities on 6th st Kept up the last night by roudy people in nearby rooms.
The staff were very quick to help with anything we needed. After searching the vending machines on our floor and those above and below us for bottled water, we called down to the front desk to ask where we could find some to purchase, and they immediately had four bottles sent up at no charge, which arrived quicker than I'd have thought the elevators would allow. The bed and pillows were very uncomfortable. I have back problems, and the bed, though a pillowtop, had springs that were easily felt through the mattress top. The pillows were fine down, but far too soft to provide any support--though I'll be the first to admit, I'm picky about my pillows.
Loved the room and how clean it is. The breakfast buffet was great. Parking could be a little cheaper...but overall it's a great hotel . Vents in the bathroom would be nice. But everything was really great.
The butt sniffers at the front desk wouldn't allow me to check in since I am only 20 and 10 months (not 21), even though it was prepaid and they had my card on file. I had to get a friend to come cosign the room with me to be able to claim it... Total ridiculousness and they could have been more accommodating.
Parking is $20, this was not on the listing when I paid for room. My room was next to elevators, bottle water was in the room w/ a hidden fee of $3.50/bottle, the light in bathroom worked only some of the time, and the following morning when I went to my vehicle to leave, there were beer bottles around my truck and urine stains on the concrete, also, next to my truck. My overall experience was terrible, I would never consider staying here again.
Staff was excellent, room was clean, bed was comfortable, wi-fi was strong. Would have liked to have a mini-fridge in room. Hotel was overrun by high school children. They were loud, and made simple things like using the elevators/ice machine miserable. I fully understand that this was not the Hotel's fault.
The location of this hotel was absolutely perfect. The staff were very accomodating. The rooms were wonderfully spacious and clean so absolutely no complaints there. I would probably never again stay at a hotel under construction for the amount of money I paid. I had no idea the extent of the construction before and while booking. It had elevators non functioning and we had to use service elevators at one point it was just odd. I could have stayed at a five star for the price I paid minus the construction.
Hotel was very comfortable. It is within walking distance to major attractions in Austin. Yet the price was very competitive. I have enjoyed the stay despite some critique of construction going on. It didn't bother me a bit. Strongly recommended.
great friendly staff in the very reasonably priced TGI Fridays bar (this was SXSW festival week) pity they didn't stay open later during the early part of SXSW week as they would have persuaded many older festival goers to make it back to the bar towards the end of the night! lots of noise from our room overlooking Chaves/ Congress junction could do with triple glazing on that side of the hotel
The RHS has one big asset. The location of the hotel is right on the "bat-bridge." Hotel is just three stars. Nice. Clean. Serviceable. Devoid of luxury.
The people were really nice and helpful I would have been great to know about the bat bridge and other things to do in Austin when checking in. Almost a poster or something to give more detail. Really liked the location and the staff was stellar!!
The quality and comfort of the hotel and it's proximity to downtown
Perfect view of Town Lake. The city was within walking distance. The sleep number bed was a plus! The hotel did not have my reservation from Booking.com on their records. I had to print out my confirmation email from Booking.com in order to get my room.
Wonderful view of town lake from this room. Great room size. The attached parking garage was a poor value and the hotel lets unauthorized persons take up the handicapped parking spaces.
The hotel was located in the center of the city. A walk to the conference center took only 5 minutes.
It has a great location, the staff was very friendly and helpful and the Starbucks and Friday's in the lounge were very convenient! It was about 20 blocks from Royal Memorial Stadium. I wish it were closer to the University.
Location, Starbucks for quick breakfast. Much too noisy. The single-pane windows do not protect from the traffic noise of Cesar Chavez, noisy trucks at 2:00am and heavy traffic until midnight. Noisy ice machines.
Location, downtown Austin on the Lake, close to walking and jogging trails, close to restaurants and entertainment My suites were not available due to some booking issues through booking.com. Something about a credit card not being charged to hold the rooms. I was not notified by booking.com. Fortunately the hotel management found us two rooms, but they were not suites -- small rooms with a bed and couch.
Convenient toconference center, Staff helpful. Room comfortable, and spacious with pleasant view. Beds good Hotel startting to show signs of age so fixtures and fittings not up to date
Really good location to the Texas football game (about a 20 minute walk). Clean, comfortable room and a good value for the price. You only get one set of towels a day and you need to take your used towels down to the front desk for new ones each time... so when it's hot & humid and you want to take two/three showers a day it's a little annoying unless you just use your wet towel to dry off again.
Great location. Great room and very clean. Very good value Staff was very rude on multiple occasions for no reason. We were not complaining about anything, but to perform basic tasks like check in or check out we were met with unfriendly people. We had to go back multiple times to get our keys to work to get into our room
It had easy access to the highway but our room near the back was very quiet. It was within walking distance of 6th street. The floors must be cleaned with oil rags. Our feet turned black. We were told the breakfast was until 10:00, but found out on Mnday that during the week it is only until 9:00.
Great location for access to both downtown/Capitol and nice eastside neighborhoods (and Franklin BBQ!), very clean and felt freshly renovated. The wifi basically didn't work and the staff could not care less about you. Also, the walls were REALLY thin and there seemed to be a bunch of parties and/or loud arguments on Friday night
Rooms were well cleaned. No respect for the 'do not disturb' signs, both mornings.
The room was great. It was renovated and comfortable. It had a nice microwave, coffee pot, and fridge. Room service didn't clean our room one day. We called the front desk. He assured us they would be right up. They never came. We called back and he told us they left for the day. At the very least all we asked the front desk for was new towels. They brought us two bath mats. Very unacceptable. We went back to the front desk for the third time and got two more ratty looking towels. Customer service that day was very poor. Another night, some other guests were so rowdy that the police were called. I realize that was out of the hotels control.
I was very upset that no one told me that the motel was under construction. I made my reservations on the phone, and they had every chance to tell me, but didn't. And then they lied and said, "No, we tell everyone". Wrong. I do not like being deceived. And they wouldn't bend an inch on my rate. There was absolutely NO way I would have booked this stay at a hotel that was under construction had I known.
The room was inexpensive. Did not sleep well, other guests were loud outside the room at 3:00am, not as close to down town as I expected.
Very nice accommodations and quick check in on a last minute booking. Would definitely stay there again. There were really no negatives but a complimentary breakfast would have been a nice addition to my stay.
The helpfulness of the staff and the location
We love the location and the extra space with the pull out sofa! Also Tunisia who works at the front desk is exceptional at customer service. She just gets it-and quickly! You should promote her or at least hang on to her!! Cleanliness around the pool area
The room was very clean. The staff was courteous and helpful. The beds were very comfortable.
It was fairly clean It was noisy, but it wasn't excessive
Just how close I was to the capital and ut Nothing
Staff was really nice. It's in a great location. Had to switch rooms upon arrival do to blood stains on one bed and questionable white crusty spots on the other. Found massive cockroach on the floors when we got back from being out all day in the new room. both me and the misses were covered in bites upon waking up. Almost certain it was of the bed varietal.
I only stayed l night instead of 4 nights as it was terrible. I liked the location very much. The acoustics are so terrible that one cannot sleep due to the noise. You can literally hear someone urinating, talking loudly,etc.
The location is close enough to walk to downtown, but far enough away to not be disturbed by late nighters in the streets. This hotel is an $80 a night hotel at best. I was charged over $220. You are forced to use the valet parking which was an extra $14 per vehicle which I didn't realize when I booked. The room had mold in the showers and there were several hairs stuck to the wall in the bathroom/sink area. On top of everything, I was charged twice for the room after a checked my bank statement due to a mistake at the front desk. The same exact thing happened to a friend of ours staying in another room. We received no phone calls to notify us of the mistake. Will not be going back again. You're better off staying at the Super 8 down the road. Thank you very little.
The location is perfect. The hotel is overpriced. You are REQUIRED to use the valet parking at $14 a night. Between the time the valet took our car and we kicked it up a few hours later, a large scratch was left in one our car doors. The rooms don't have refrigerators and are quite small for the nightly cost.
I needed to leave early as I was concerned for my saftey. It appeared the mainteance man was following me to my room. I did not go directly to my room as he was entering and exiting other rooms near mine and when I went down the hall he was right behind me. Maybe this was coincedential but it gave me serious concern.
Location is very convenient. Hotel was average by all accounts. Negatives were two factors. The first was the inflated price for the weekend due to the F1 championship. This was unfortunate but nothing unusual. The real complaint was the noise levels through the night. Sounded like I was at a block party until 4am with no effort by the staff to speak with the noisy guests.
Worked better than I thought that breakfast was in a room across the parking lot from the lobby. I liked being just a few steps from the Capitol building since I hadn't been inside as an adult. The location was close enough to downtown to walk (5 mins to 6th Street), but quite a bit further to go to the more adult area of 2nd Street. Staff was friendly and after my visit quickly corrected a mistake in my billing. Worked great that I had pre-paid via Kayak and had no problems getting my room immediately. Breakfast was included (hard to find) but be aware the only protein was hardboiled eggs and there was very little fruit. At least there were (make your own) waffles! The construction noise across the street was not very conducive to sleeping late on the weekend. There was a huge gap under the door where light came in and A/C went out - like a motel instead of a hotel. The parking was mandatory valet @ 12.99/day and I don't remember that being listed online (at Kayak). Of course there wasn't another close place to park so I guess it was better than $20/night like some places downtown. This place got very crowded on Labor Day weekend, so check in and check out were kind of crazy.
central position, helpful staff pay to park, should have been added online when booking no restaurant. fair breakfast
Nice beds and pillows Breakfast was limited
Location, location, location. Dirty Sixth was super accessible. The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.
The location is GREAT! Awesome walking distance to take in the sites.. The prices can be very expensive! Especially for it being a 2 star hotel. The young girl at the front desk when I checked in was a lil rude. If I paying $405 a night I expect a decent breakfast...not a muffin and coffee...
Big enough room, great location, and good parking. Smelt like cigarette smoke, the lights in the bathroom didn't work, room wasn't very clean and the walls are thin!
Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
Very nice hotel in a great location My room was very small for the price
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
Location was great and the staff couldn't have been nicer and more helpful.
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
Helpful, friendly staff. Sundries shop open 24 hours. Housekeeping sometimes didn't supply enough shampoo for 2 people.
Location, Staff, and Comfy Expensive Valet.
Double charged me.
I was able to book the room right before KW Mega Camp at a great rate. It's right next to the Convention center and close enough to 6th Street. It could have come with a fridge instead of having to request it and bottled water.
The staff is very courteous and welcoming. The location is great if you want to enjoy a night on the town without having to drive. The rooms look nice and were clean. Parking says $29 a day for guests (actually $37.89 after all fees). I was charged for valet parking, which I never used so I had to call and dispute it. There was a party going on down the hall which did not bother us, until we got a voicemail saying we were going to get kicked out if we get another noise complaint in the morning from management on the first night. We decided to stay away from the hotel for as long as possible to be safe. We asked for a specific room type. Just in case, called the hotel before we arrived to make sure it was ready. They confirmed everything was ready. Once we arrived, they put us in a different room than requested and said it was the best they could do.
Our shower flooded and my husband's side of the mattress had what seemed like a broken spring or hole that sank down very deep. Our mini fridge was warm, nothing inside was cold or even cool. The light was on but it wasn't working. The Internet was $9.99 a day and then it didn't even work! I called for help twice, the first time they transferred my call to an offsite wifi support line - not helpful. The second time they were very rude and said they would be sending up engineers. We waited for 1.5 hours before giving up as they never showed up. If you can't help us that would be one thing, but don't say you'll help and then not show up! We left the next morning for another hotel that didn't feel outdated and had better service, better mattresses, and free internet.
No thing stand out Location, parking, service for the price, quality of breakfast/food was awful, gym was outdated Overall for the price you pay you can get much better hotel that this place
Great staff, location, and layout!! The shower was our only issue. The temperature was either scolding hot or ice cold. Made showering very uncomfortable.
It was extremely loud with guests partying until all hours and loudness outside.
Good if you're traveling for business. Facilities are just okay.
Miguel Dubose was very accommodating when I called needing to let my fiancé check in before I myself was able to arrive. Our cleaning lady was very friendly and when I asked for a fan for the room she made it happen. Our server Fransico was very personable and friendly. Hmmm where do I start? Pictures online associated with the Omni downtown are pretty deceiving. The television in our room had a terrible picture. None of the hdmi ports worked or would even register that anything had been plugged into them. The AC in our room was useless. The coldest the room would get was 74 degrees. The unit would allow you to go as low as 60 degrees but the room never got below 74 and that was at 2-4am by the time it would cool to 74. We couldn't sleep or was so hot in the room. I called the front desk twice and they told me they would send an engineer to access the problem. He never arrived. Once I asked our cleaning lady she brought me a small fan. But at that point something was better than nothing. We could hear the entire conversation of the guests in the room next to us. The mattress are quite firm. Not that big of a deal. But the fact of not being able to sleep due to being sweaty and sticky was very annoying. Not once did anyone ask us if we would like to move to a different room. Maybe one where the AC actually worked worth a flip. The safe in our room was malfunicationing and would not open. Spent ten minutes trying to get into our room safe to remove my belongings. We live in Dallas and have never had an issue at the omni Dallas. But I will say that I will not stay at the omni in Austin again!
Club level breakfast and happy hour was nice Rooms are very dated as is entire hotel. There are much newer/ nicer options in Austin for $350-400/ night.
Nice place. Great rooftop pool! Some things in this place didn't quite work as intended. However management was quick to resolve the issue.
The pool is nice, the service was good, the location is ok. Way too loud and I was told that I should have expected the noisy drunk people outside my door for 2 hours every morning when the bars let out because it's the weekend. I wouldn't stay here unless you like frat parties.
There was not much to like Hotel lobby was always like a ghost town and neigborhood crazy. Two people were shot dead while we were staying there during the 4th of July weekend. We were stuck in our rooms with no room service and were escorted out through the back doors to get out of the hotel. It was a horrifying experience for my pregnant wife and I to get woken up by gun shots and murders at 5AM and ruined the rest of our trip. We want our money back for this stay.
Convenient location, great room, comfortable bed, good restaurant for breakfast, nice bar. Would stay again! You can hear the music from sixth street on Friday nights-but you're in Austin right?
great room bad parking
Nice staff. Good location next to AT&T center. Nice breakfast and gym. Pillows need help. Sink was smelly and needed to be cleaned out. Some long black hairs very obviously around.
Beautiful Decor. Very Clean. Super friendly staff! The view from my room :(
Rooms are extremely adequate for up to 6 people meetings. All rooms are well equipped with a kitchenette. Staff is very friendly. Prices are quite high, particularly those for breakfast.
Excellent Austin downtown choice. Close to both University and downtown. Rooms are huge compared to European standards, which is a good thing when staying and working a longer time in same place. Highly recommended! Slightly annoying was that WLAN/internet connection was not complimentary, and actually a bit pricey.
Please write at least 15 words convenient location and priced reasonably, nice lobby bar staff and good tasting food. Check in staff. They could of been friendlier, to a Gold Hilton member. Never smiled and no greeting.
Central in austin, perfect for SXSW Nope
Very comfortable beds, and the warm cookies at the front desk were a nice touch.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
Everything! Beautiful room, beautiful city, excellent location.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
The equipment of the hotel is on very good level comparable to other high class hotels.
This was a very nice boutique hotel...nice staff, nice restaurant. Close to the unioversity and close to downtown. The room was a little small (petite queen) and our room location was next to the front desk.
Location, cookies. Parking area too small and damaged the nose of my car when pulling in and out of the lot. Breakfast was exceptionally slow to come (45 minutes) and of poor quality when it did arrive (cold and disgusting). Still liked the hotel overall but would eat elsewhere.
Staff was terrific.The room was elegant and detailed with elegance and comfort. Extremely impressed with the ambiance, cleanliness and European delight found so close to downtown Austin. Highly recommend this hotel... a special treat was the bed turn down without special request.
Restaurant staff especially accommodating - stayed late to serve me.
Gorgeous architecture -- internal and external. Beautiful huge rooms for a very affordable rate. This is a great hotel for a romantic getaway in the friendly and fun city of Austin.
Laid back, helpful and comfortable, situated close enough to the city.
A very comfortable, relaxed atmosphere. Small, non-chain place with great charm. Enjoyed sitting on veranda with a glass of wine. Wish I could've stayed longer.
Wonderful room, staff, and overall feel.
Close to downtown. Friendly and helpful staff. Luxurious linens.
Everyone was very polite and helpful