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701 East 11th Street, Austin, TX
1,1 km från
It was near the Capitol and many good restaurants. We especially enjoyed Maria at the coffee/snack counter who had our coffee poured when we appeared in the morning. She was delightful. The staff was exceptionally accommodating. Overall, it was a good stay. Easy parking for vehicles but there is a daily charge, less if you self-park. We were there five nights; two of those nights the room was not cleaned. The first time, we mentioned it. When it happened again the second night we were pretty vocal about our frustration and dissatisfaction. The room did get cleaned the following day but it was our last night there. At checkout they did offer a discount and apologized.
Parking is $20, this was not on the listing when I paid for room. My room was next to elevators, bottle water was in the room w/ a hidden fee of $3.50/bottle, the light in bathroom worked only some of the time, and the following morning when I went to my vehicle to leave, there were beer bottles around my truck and urine stains on the concrete, also, next to my truck. My overall experience was terrible, I would never consider staying here again.
I only stayed for one night, so I can't really speak to the customer service or housekeeping between nights, but my stay was pleasant for the price. The room was clean, almost seemed like it was remodeled somewhat recently. The mattress was okay, pillows were great, good shower/water pressure. For the price compared to other hotels in the area, this was a great value. I heard some mice scurrying around in the ceiling in late night and morning while I was getting ready. It didn't really bother me, but just a heads up if you hear some strange noises.
The manager was extremely rude. It seems as though if there any change of plans or we asked for something, it was always a problem for him, literally. Jis response to everything was "then we are going to have a problem". He had no customer service skills at all.