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The location was excellent. The room was poorly cooled, the television didn't work, the bathroom sink drain was broken, the television remote control didn't work when the television did, the breakfast was mostly very poor quality and the towels might as well have been paper.
The Mount Vernon boasts a great location; clean, comfortable (but nothing too luxurious) rooms; a very helpful staff; and a free breakfast every morning-- all at a terrific value for how close it gets you to Inner Harbor and all that downtown Baltimore has to offer. This is not the perfect hotel, but it can't be beat for the value! There are a number of problems to consider when booking at the Mount Vernon. Parking is difficult, especially if you arrive late (our drive to Baltimore got us in after 3); there is a parking garage across the street, but it is closed overnight; and there is an open-air parking lot two blocks away. Parking is fairly inexpensive in these lots, but some travelers may not be comfortable with these options. Accommodations are also sparse; the rooms are comfortable, but not big, and there were small problems for the staff to remedy. For example, the hair dryer in our room was broken and seemed unsafe for use. Lastly, the free breakfast that is offered is not that good. They provide coffee, tea, juices, cereal, yogurt, breakfast breads, and some hot options, like eggs, grits, and hash browns. The hot options were not always available on time, and were uniformly underwhelming. But, it is free, which makes it more difficult to complain.
Cute hotel Good price Good location Good price for parking
I liked the location and the service was excellent. The price was good and the breakfast was a nice buffet. The room was also very clean. The "temperature controled" room is a FARCE! It is on a mass controlled system for the entire building which means the building is either set to a/c or to heat. It was over 80 degrees in our room each night NO MATTER how we set the tempterature because it only controls the blower (low, medium, high) but doesn't control the type of air that comes out. TERRIBLE in the Spring when temperatures fluctuate! Also, I completely believe that this hotel is used a back up for a shelter or for a some sort of government housing or possibly a place domestic abuse families. It was full of people who were obviously NOT tourists and in volitile relationships. The first night, it was almost empty on our floor, but then a flood of people came in the next day and that night, people were screaming at each other and a corner of rooms were obviously smoking weed. People were up until 3 am in the hallways carrying on conversations. Also, the Mount Vernon area is not the most ideal area -- I would suggest staying in Fells Point if you don't want to stay in the Inner Harbor or to stay IN the Inner Harbor instead of Mount Vernon.
Location. Nice rooms! The breakfast
The location was awesome and they have a great breakfast! Facilities are just okay, but good for the price.
It was comfortable there--a large bed and a large desk which are what I needed the most there. Both of the bedside lamps were not working, and the standing lamp was a little bit broken but still working. One of the two charging plugs was not working.
Staff was nice. Internet was useless. Needed it for work and it wouldn't work
Warm and friendly staff, clean and comfy rooms and quiet. We will definitely be returning. :)
I really liked this hotel and want to visit again. The rooms were nice, decor was tasteful, and in room amenities quality. I booked the room last minute for a one night stay, but intend to return. Menu and cocktails at the hotel restaurant (Poets) were delightful. the front desk staff were friendly, attentive, and professional. The service at Poets was very slow, it appeared there was only one server on that shift, and he was overwhelmed, but the delays were unacceptable. I was also surprised that the hotel does not appear to offer express check out through the TV. I haven't checked out in person from a hotel in years unless there was a problem. However, this was definitely mitigated by very attentive front desk staff -- checkout was a breeze.
Location Molded refrigerator on the inside and out was brought to our room. Took pictures pretty bad.
A nice, comfortable room in a great part of the city. Friendly staff and trendy decor. I'm not sure why anyone would put a sliding door on a bathroom.
The ONLY bright spot was the fact that a lady named Sharonda actually made us want to stay there, suggested and AND DID something to make us stay. Otherwise, EVERYTHING was bad. We would have left if it wasn't for Sharonda. Breakfast wasn't ready on time, Linda was completely unaccomodating, linens were never changed in 8 nights, cleaning was minimal, the water pressure was low, they gave a key to our room to someone else, there was MOLD on the breakfast sandwiches for breakfast, the toilet seat was broken and the laundry area beside the gym had people's old clothes that were NEVER removed and were out in view, thrown EVERYWHERE.
Location for us was perfect
The room felt new and clean. The staff made us feel at home. The quality of the included breakfast food could have been better.
Cozy and convenient to all of downtown Baltimore
I liked the look and feel of the property and the staff was friendly and accommodating. The $25/night parking was steep compared to other properties.
Loved the room-extremely comfortable bed, smart design, bright and fresh. Loved the staff-no nonsense, friendly, helpful, wonderful smiles. The ice machine directly outside the room-very minor irritant from the noise when ice was dispensed. $32 Valet parking per day through the hotel when one can park in the St. Paul St. garage only two blocks away for a fraction of the cost. This was disappointing because the third party through which the room was booked indicated the hotel provided parking but did not explain it was Valet for $32/day. The hotel does not validate parking in the garage.
Great hotel ,great spacious rooms. Did not appreciate the very very slow Internet connection.
Full kitchen. Good breakfast Housekeeping service. Carpets were dirty.
Reasonable price for a great downtown location. It is an easy walk from the train station. The staff has always been friendly and helpful when I stay there. I do not spend a lot of time in my room, and so it serves my purposes well. The building itself is not in the greatest shape. The furnishings could use an upgrading. However, because I do not spend much time in the hotel and my room, these are minor concerns. Because of the price and location, I will stay at the Biltmore Suites Hotel in future visits to Baltimore.
The layout and decoration had old-fashioned character and charm (large parlor downstairs), and the room was spacious. 1. The double-bed was not very comfortable. I was staying with a girlfriend, and because the bed sank in the middle, we kept rolling towards each other. 2. The breakfast was really bad -- granola bars and pound cake. 3. The shower had some of the paint peeling off the walls.
no elevator- too hard for older people. no transportation to convention center or major areas not convenient
The Hotel is ideal for city visit and great value for money. The rooms are neat and gives a comfort stay. No lift!!!! so ask for your room on the first floor.
location The building was literally falling apart, had a funky odor and was not well kept at all
Shower, fan, hot water, a/c worked. Plenty of clean towels. Microwave and mini-fridge. Heavy tobacco smoke odor in non-smoking hotel, coming into my room. Two employees claimed it would be corrected. It was not. Found cigarette in hallway. Tacky decor, dirty rugs, old upholstery, sullen front desk staff with unprofessional appearance. No towel racks, rusted heat register in bathroom, moldy messy caulk around tub, missing lamp finials, broken window blinds. One corner section of blind missing-- great for a peeping tom. This could be a beautiful hotel, but needs a new owner with taste and who cares about the customer.
The room was nice and spacious. No elevator
Reasonable price and located within a mile of the convention center. Parking was $3 per day. Parking was 1 block away in the hospital lot. It was a frumpy old place. Don't expect much besides a clean room.
the view , the neighberhood, the staff ..everything