Avani Atrium Bangkok

Great.

It was lovely

It was my friends birthday and we were promised a birthday cake which we did not receive therefore I am very disappointed in this.

First impressions of this hotel were outstanding. The lobby area was impressive and the hotel staff were absolutely five star. Nothing was too much trouble for them, absolutely excellent service. The room was nice, but it wasn’t as 5 star as the rest of the place.

The room, although impressive in photographs, didn’t reflect as well in person. It was much smaller than expected and although had a panoramic window, the view consisted of the shanty towns that were surrounding the hotel. So very sad of a five star hotel to be in such a deprived place. They also charged me extra money than what I was told on booking.com and when questioned they told me it was ‘just the room rates’. It wasn’t loads extra but when on an exact budget it wasn’t ideal. All in all the hotel was very nice, I just expected more from a 5 star and for the money I paid.

friendly reception, room service good

Hotel Taxi expencives, they ask 1200 thb for 25 km trip. When i deney and say i want taxi meeter bellboy got a moody

Great corner room i booked, impressive view overlooking canal. Room had character. Bed comfortable. Everything clean and for the price you get a lot of room and bathroom compared to other cities. Staff were professional and friendly as Thai people are. Unfortunetly i left a lot of cash in the safe and forget the next day as i checked out. Lucky i only moved hotels and not catching a flight. Staff double checked and eventually found the cash after it disapeared for a while. I would stay here against, the breakfast and room was very pleasant.

Location could be better, a bit of walk to the metro. Could hear people talking in next room. Although I lost my cash in the safe and it was retrieved, unfortunetely the hotel lost a few points as when i phoned up, i was told by 2 different ladies at reception they couldnt find my wallet and cash. That prompted me to be very stressed and travel back to the hotel in person as i was 100% sure i left it there. I told them to please please double check otherwise i would have to involve police report which would bring there protocols under scrutiny. After 10 mins they found and apologized for the internal error, as was a staff miscommunication. I was relieved as it was a lot of money which caused stress when i was told it wasnt there incorrectly. I had read Thai people are very honest in nature so i tried to stay calm and hope for best. Room for improvement!