The Berkeley Hotel Pratunam

Plus: Overall a nice hotel. Breakfast buffet was good.

Minus: Bed was not soft. Shower took an unusual amount of time to warm up. Staff was not overly friendly or helpful and seemed confused and put out at our early arrival

Plus: Clean and reasonably comfortable. Nice pool space.

Minus: Mediocre service, mediocre location. Fine hotel, but was disappointed based on expectations of give star hotel. Service and amenities are not five stars. Star inflation is a general problem in Thailand, however. For Americans, subtract 1 to 1.5 stars.

Plus: The hotel is beautiful. The rooms are spacious are and comfortable. And the beds are very comfy! We had 2 rooms in the North tower, and we found the walk to be insignificant. Location is great, right next to lots of shopping and restaurants.

Minus: The staff at the hotel is quite rude and over all the hotel is just inefficient. There are angry people everywhere, because rooms promised are not ready. The staff though apologetic, does nothing to help.

Plus: Prive/quality is ok. Location is good in busy Pratunam.

Minus: For 5* it's a bit shabby. But Price quality is ok.

Stay in the main tower. The first day of getting to the room was okay but after shopping and walking around all day, coming back to the hotel and having to do more walking to get to your room, got old fast.

Plus: The beds were comfortable. The rooms were spacious.

Minus: There wasn't a bathtub and the shower had mold, including the shower mat. I also didn't care to have to go up in one elevator and walk through the eleventh floor to another elevator on the other side of the building to get to my room.

Plus: Very new and clean, lovely pool, not too crowded

Minus: Was given two single beds instead of a double. Staff at spa seemed reluctant to give me a thai massage and instead tried to persuade me to have an oil massage.