Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
Received room upgrade. Very good service
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
good customer service rooms quite small
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
A very comfortable bed having to wait in line to get a breakfast table
Vi blev uppgraderade till en annan rumstyp. Rummet hade havsutsikt med terass. Sängarna var bekväma och sänglinnet kändes fräscht. Frukostbuffén bestod av basutbudet, men det fanns något för alla, och det kändes ändå som att man hade många alternativ. Poolområdet hade moderna utemöbler. Det var promenadavstånd till centrum. Jag hade önskat att hotellets Wi-Fi hade nått ända till hotellrummet. Som det var nu, fick man sitta i området precis intill baren.
Trevligt hotell nära stranden. StorbildsTV fungerade inte under fotbollsVM: Eng-Tysk.
Bra service, bra frukost Det blev lite kall när det blåst mycket ute
Rummets layout, Läget och priset Rummert luktade mycket av rök
Ingenting som var över vad man kan förvänta sig Några i receptionspersonalen var ganska tråkiga och oengagerade och någon talade relativt dålig engelska
Underbart läge och mycket trevlig personal. Vi hade bokat ett dubbelrum med extrasäng men fick ett stort familjerum till samma pris.Kanonställe!
Vi hade en trevlig vistelse på hotellet. Det var rent och snyggt och en mycket trevlig personal.
2 good nights in a fine hotel
The food was excellent
Hotel was convenient to the sea front and local bus services. Restaurant food was good but we were over charged for dinner from that stated on the booking form. In general the restaurant staff were very good. Very poor bar service - bar tender serving wine without using measure - quite abrupt when challenged - management attitude was that they knew about this but he had been with them for 30 years. Don't understand what that has to do with making breaking the law acceptable - will be contacting Weights and measures - No offer of discount given - bad as cost of wine was £5.50 per glass. Also very poor that we had to go and find the bar staff almost every time we wanted a drink even though there was entertainment on on 2 nights. Same at lunch time. Rooms were very noisy and very hot as there was no air conditioning. If you opened the windows you were woken at 6.30 by the kitchen ventilation system being started.
The first room we were shown was very small not like the picture the second room was the same but the third room was very spacious and airy we needed that as my wife dosnt like enclosed places and the staff at the hotel were very accomadating The food was out of this world
My wife and I both enjoyed our stay in an excellent sea facing room. The weather was good for the duration of our stay and the food was good. Service at the bar was spasmodic at times and on the last evening nobody was available to man it!!
Breakfast was nice. Good location. Nice sea view. Room decor/furniture old-fashioned. Ironing facilities were supposed to be available but i had to wait 1 and a half hours to have one brought to the room as lots of people wanted to use it apparently, so they should buy more!
Sea view. Room and bed a good size for a single. (I expected a cupboard overlooking the car park) Staff helpful. Lift not working - did not affect me much but a lot of elderley people struggling with stairs.
very friendly staff excellent breakfast choice the lift being out of order as we had a guest aged 75 who found it difficult,but she said it was fine and she was happy.
Very frienly staff Poor decor throughout rooms, dirty swimming pool and just generally looking run down
Very close to the sea,we could use facilities from 2other sister hotels,indoor pool in case of bad weather, polite staff,parking spaces, Rooms are unbelievable small, walls were dirty, soap dispenser didn't work so I went to reception to ask for new one, they wrote it down a note but did nothing for the next 4days till we left,so I had to buy soap on my own
Staff were polite and efficient
Easy access to every where such as BIC, beach and shopping
Luke warm shower
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
the amazing cocktail bar the cocktail staff
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
comfortable freindly atmospere all satisfactory
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
Personal, pool, frukost Urusels säng! Det går inte att sova två stycken i den här typen av tyvärr alltför vanliga brittiska hotellsängar. De är för mjuka för vilken rygg som helst som vill behålla hälsan och dessutom väcker två sovande varandravid minsta rörelse!
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
services and the room. quite and peacful. room was very hot on arrival.
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
the calm and peacful surroundings
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
very dog friendly and excellent sea view room shabby bathroon and poor shower
was nice to be very close to the sea.
None My check in was late and they had been advised, had to go to the bar to arrange for key/checkin, What would have happened if the bar had been closed? Not all lights worked in the room The kettle was full of mould The shower was flooding the floor At breakfast the hot water tap from the boiler was leaking and this was dangerous (an ice cream tub was used to catch the water).
Staff were friendly badly in need of renovation, not that clean
Cheap Very outdated
Clean comfortable beds, lovely sea views, nicely furnished, pleasant staff. Couldn,t turn off bathroom tap properly. Kettle worked, but faulty - problem with onn/off switch. Stains on ceiling .also paintwork needed attention in bathroom
we didnt know untill we arrived that there was so many facilitys at the hotel, you couldnt wish for better staff all so helpful, we will be going again
Friendly staff, good value for the money, breakfast good menue, well cooked waiting staff friendly & helpful Room in need of updating
Lovely view out of window. Facilities in room were good and breakfast was good. The room was very dated, especially the bathroom. This made it look dark and the bathroom seem a bit grubby, neither my daughter or I wanted to take a shower as we were not tooo sure about the cleanliness of it.
Nice friendly staff, comfortable accomodation, clean rooms bril!
defineetly i will come again............wonderfull place,nice staff
Food good but very small meau for dinner
Nice location, nice bar/grill
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
Service of staff really very good.
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
Location is great for beach, walks, cafe, restaurants and shops.
The hotel position by the sea front Piped music was very irritating
The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice. Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.
staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou no not realy
the spa facilty we struggled to have a hot shower
Helpful staff Old tired and scruffy
Lack of heating in the hotel on one of the coldest weekends of the year
We really enjoyed the swimming pool, spa, sauna & jacuzzi.
Comfortable beds and good location for the beaches and town centre After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!
frindliness of staff room temperature difficult to control
Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked
Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere Coffee in the Bar was bitter - only a very minor point
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Great staff and comfortable hotel nothing
Meal served by friendly staff Room quite cramped
Freindly & comfortable
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
TV did not work
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
Both the staff and food were excellent. The bathroom needs modernising.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Central location very limited carparking hotel needs a make over, quite dated
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Everyone was helpful & friendly.An ideal spot for all locations in the area.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
a up grad of room free of carge noizy nabbears but was lookd aferter
The friendliness and helpfulness of the proprietor and staff Little things like only 1 sachet of coffee per person in the room and electric point not near the kettle.
Good breakfast and good Wifi connection. Friendly staff
Great value, comfy room, good shower, warm. Good breakfast too. Brought a smile to my face. Nice people too. Nothing. Cannot complain about anything for the price. Terrific.
Excellent staff service and friendliness. Price versus comfort not especially good rated against other hotels I've been to though perfectly acceptable and may be comparable with other Bournemouth hotels.
Very helpful recepiton staff Morning breakfast fairly good, but evening meals apalling
Helpful receptionist, friendly waitress. Clean room, comfy bed, lovely bathroom and plenty of storage space. Position ideal - five minute walk to the beach, pier and shops. I would stay here again.
Great stay, no hairdryer in room but borrowed one from reception. Great choice of things for breakfast. Decor was very dated but whole room was clean (except a dusty lampshade).
excellent service bit noisy
I stayed at the Glendevon for three nights and would like to say how pleasant my visit was. The owner (Bill) was kind enough to wait for me being a late arrival, and was able to arrange early breakfasts (eggs on toast) to ensure I got to my conference on time. I found my room tidy and clean. The shower was really nice too. It's only a short walk to the Bournemouth International Centre and a fraction of the cost of some of the nearer hotels. There was enough room in the hotel car park for me to leave my car in for the duration of my stay. Bill also recommended a really good indian restaurant called the 'Eye of the Tiger' on Old Christchurch Road which is also well worth a visit The music in the restaurant was a tad cheesey - think Spandau Ballet, Neil Diamond etc - but in a fun way - I think the chef likes it :)
Close to beach and BIC I have already sent an email regarding having to use public car park and having to pay £200
Close to town centre & beach. Hotel also had a nice bar The room & staff attitude
Central location Shower not working, kept running cold
Very tolerant towards guests.Rather laisez faire.Brillient place for young people as nightclub just down road.I liked the fact I was refunded money as my friend found it too noisy to stay.Ideal place for fun lovers. The hotel was fair for the money.I would have stayed as it was fine but there was a party of young men on a stag night which made it very noisy.Also the nightclub at the church down the road was awful.Normally noise doesnt bother me but I was playing chess and needed to sleep better.Walls seem very thin and this could cause embarassment
The location The tv in the room didn't work, the breakfast wasn't great, the bread was mouldy and the fried food was tepid. the area of the hotel we were in smelt funny. But you get what you pay for, i guess!
Peace and quiet away from noise,Freedom to come and go,The really excellent weather.
Although it seemed a slightly shabby on first impression the bedroom was comfortable and the bathroom spotless. Good breakfast Nothing particularly
I stayed in this hotel on a single room, for 4 nights on business trip. I paid for Room+Breakfast, but never had a single breakfast from the hotel throughout my stay because this hotel refused to serve breakfast earlier than 8am; while I had to leave for work half an hour before then. I asked for refund on breakfast, but was never given any. The room and toilet/bathroom are dirty, very outdated, and very small, one can hardly move in it. From my horrible experience in this hotel I definitely will not recommend it to anyone.
Neatness, cleanliness, fittings
Straightforward to book and to reach Good value for money Good buffet breakfast Some fittings were a little worn
Staff attentive, looked to be hard-working. Moved from Maemar to Lloyd hotel (overbooked in Maemar?). Lloyd hotel hosted a rugby squad on 2nd night - bedlam overnight and in morning. Room hastily prepared (used as staff room?) thick mat of grey hair in shower outlet.