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Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
A very comfortable bed having to wait in line to get a breakfast table
good customer service rooms quite small
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
Received room upgrade. Very good service
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Luke warm shower
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
Easy access to every where such as BIC, beach and shopping
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
Staff were polite and efficient
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
comfortable freindly atmospere all satisfactory
the amazing cocktail bar the cocktail staff
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
Good location and friendly staff creaking floorboards !
Brilliant location foe Bournemouth shopping/gardens and beach. Excellent views. Room was disappointing. For 92 pounds I was expecting a room a little more updated. Apart from location I dont know if I would return.
Friendly, helpful staff and good quality breakfast with extras without quibble. No
Particularly glad to have tea/coffee making services in room as not always standard. Staff helpful and accomodating, particularly parking needs. Not knowing that front door is routinely locked and having to rely on door bell... On arrival, this was unexpected as it was before 9pm and no front door key was proffered when we expressed intention to go out for a meal. You have to rely on staff, which though they were prompt to come to the door, is slightly unnerving late at night, in a strange place. Breakfast starts late, 8.30am, but this may be because it was March & not peak season?
It was clean, great staff and central so just a 5min walk to the beach!
Very friendly atmosphere and extremely helpful and attentive staff; located very close to the beach
Location and staff Car blocked in by coach unable to leave at 10:00 AM stuped note on windscreen from hotel manager what a shame
I thought the Hotel staff were very helpful,polite and friendly. The location is ideal for the seafront and the view from the back is really nice
Good location. Friendly staff. Parking on-site. Not very good shower. Uncomfortable bed. Only served breakfast between 8:30am and 9:30am, so I had to have a bowl of cereal at 8am as my conference started at 8:30am.
We (2 persons) had a very comfortable bedroom with a king size bed in a large room.Bathroom was one of the best and the shower was very really superior+.Heated towel rail. Breakfast was fantastic. The only comment would be is that the kippers or haddock were prepared to order which would take some time to do which is fair enough but why not take this order at the beginning of breakfast it would make more sense.Apart from that small thing everything was excellent. One of the best hotels and great value. The only thing was the lift is very old and one could catch your fingers in the gate. Also if someone forgot to close both set of doors it would not operate so someone had to go up or down the stairs to close the door.