Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
Received room upgrade. Very good service
A very comfortable bed having to wait in line to get a breakfast table
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
good customer service rooms quite small
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
The hotel was very clean and the location was perfect for the beach and shopping.
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Location, comfort, cleanliness, good food and friendliness of the staff
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
warm and convenient
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Great Hotel, ideal location, friendly staff.
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
The service Poor Meal had problems with understanding of a "blue" steak and the quality
No thing The worst hotel I have been
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
brilliant location, attentive staff , comfy room and very good food no
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
Luke warm shower
Easy access to every where such as BIC, beach and shopping
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
Staff were polite and efficient
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
comfortable freindly atmospere all satisfactory
the amazing cocktail bar the cocktail staff
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
Hotellet var gammalt och ålderdomligt, men rummen var renoverade. Badrummet var väldigt snyggt. Utsikten var fin även om vi inte hade direkt havsutsikt. Wireless internet fanns. Det var också bra roomservice. Nej, inget direkt. Vissa bitar av hotellet var under renovering, men det störde inte oss.
Precis vad vi förväntat oss. Nära havet, centralt och engelsk stil.
Balcony doors in our room were locked and this meant there was no escape route other than the main door.We asked at reception and were told that the balconys had not passed the safety inspection and therefore could not be used which we thought was a poor excuse and not complying with Health and Safety Regulations.
My son and I loved the layout, design of room, hotel, the sea views and accessiblity to Bournemouth center. The receptionist very helpful on arrival. Beds were rock hard and pillows to match. Having asked to be moved to a quiet room were given a lovely room but could hear baby crying in adjoining room through night. So both my son and I did not sleep well at all. No hangers for clothing and very little lighting for evening when dark.
Hotel Is Clean,rooms are really nice and a lot of space with great bathrooms.Beds are also comfortable. There's no room service available at the hotel and think they should review this some time in the future.Many people are awake late and want a snack or drink and the hotel doesint offer any.
Beautiful room with balcony, lovely restaurant, great ambience.
Excellent staff, amazing spacious room, clean modern hotel.
All facilities excellent including restaurantand service Could not gain access to balcony Directions to carparking not clear when booking
I liked the style of the hotel, different from other Premier Inn's The restaurant staff seemed inexperienced and there didn't appear to be a manager
Very relaxing, fabulous breakfast, pleasant staff. Pity about the awful weather though!! Just opposite the Pavillion Theatre where we had tickets to see the Electric Light Orchestra trib band, brilliant!! Nothing negative springs to mind.
We were given a lovely large room which had a seaview. The staff at the hotel reception were friendly and extremely helpful, giving us directions and information about the university which we were going to visit. We stayed in a twin room , the beds were rather hard and uncomfortable.
Great building, bar and restaurant area very well designed and relaxinb atmosphere Unfortunately we were allocated a room suitable for disabled guests which would have been great for a wheelchair user ( having holidayed this year with a friend in a wheelchair and realised how hard it is to find suitable accommodation - this is a real plus) however it meant that we only had a disabled shower in our room and no bath- which for non wheelchair users is a bit disappointing - we were not asked whether this would be OK which I was not happy about.
The quality of the food was very poor, only suitable for bed and breakfast.
Food & service for Breakfast was Excellent Outside noise From Visitors to Bournemouth until 4 am
A quiet room Odd corners eg around the bath showing the hotel's age
Found the hotel clean friendly very relaxing the stay was good value for money and the staff very helpful.
We found this to be a very nice Hotel in every way, the food was excellent and we intend to return to this Hotel for another holiday in the future.
We found to be very good in all departments,the best we have stayed at in many years of visiting Bounemouth. Only one thing, the cooked breakfast was a little bland.
Location of the hotel is very good, being literally a stones throw from the beach!
Mattress and cushions were completely worn out. The room was smelly probably because it was above the restaurant. There was screeching noises coming from above and there was also a loud engine turning on and off all night that prevented us from sleeping. As we complained we were given a new room and had a small discount on the bill.
We liked the fact that there was a nice sized pool at the hotel The room that we had was very noisy with traffic passing all day and night. When we return we will ask for a back room.
Location To BIc
We found staff very friendly and helpful. the breakfast was good.We did find the tables close together, which was fine for us but might be slightly offputting.The terraces could do with attention, also perhaps the rooms could be updated.However we found location and as mentioned staff were excellent.
The staff on reception and in the dinning room were very friendly, welcoming, down to earth and helpful. No real bad points
Overall the hotel was lovely. Thank you for a very pleasant stay. There were no bad points whatsoever.
A good hotel in a great location with all the basics that you need. Excellent friendly knowledgeable staff for whom nothing is too much trouble.
Served Vegetarian Breakfast which was very good. Perhaps more choice on vegetarian meals & evening entertainment would be useful.Very close to beach & pier. I stayed in Room 30. I found flow of water was very low & only trickle of water came out of shower. Pressure from Cold & Hot water taps in sink had very low pressure & water from hot water tap was very hot & low pressure. So water pressure need improving.It would be better to have a mixture tap in sink instead of having two single hot & cold taps.
The rooms were small, but clean. Breakfast was lovely, though served a little early on a weekend in my opinion (8:30-9:30am!). The staff were friendly and helpful. Location was perfect a 1 minute walk to the centre of Bournemouth
Lovely clean pleasent hotel, in need of ungrade.
The staff were friendly and helpful and the cleaners did a good job. There was also a car park which is helpful as Bournemouth is a pain for parking. The food left a lot to be desired. The bathroom was badly designed and the shower area was very small.
the service was good and the food was good the room was clean but very small
I thought the Hotel staff were very helpful,polite and friendly. The location is ideal for the seafront and the view from the back is really nice
Very friendly atmosphere and extremely helpful and attentive staff; located very close to the beach
Location and staff Car blocked in by coach unable to leave at 10:00 AM stuped note on windscreen from hotel manager what a shame
Friendly, helpful staff and good quality breakfast with extras without quibble. No
Good location and friendly staff creaking floorboards !
It was clean, great staff and central so just a 5min walk to the beach!
Particularly glad to have tea/coffee making services in room as not always standard. Staff helpful and accomodating, particularly parking needs. Not knowing that front door is routinely locked and having to rely on door bell... On arrival, this was unexpected as it was before 9pm and no front door key was proffered when we expressed intention to go out for a meal. You have to rely on staff, which though they were prompt to come to the door, is slightly unnerving late at night, in a strange place. Breakfast starts late, 8.30am, but this may be because it was March & not peak season?
Good location. Friendly staff. Parking on-site. Not very good shower. Uncomfortable bed. Only served breakfast between 8:30am and 9:30am, so I had to have a bowl of cereal at 8am as my conference started at 8:30am.
Brilliant location foe Bournemouth shopping/gardens and beach. Excellent views. Room was disappointing. For 92 pounds I was expecting a room a little more updated. Apart from location I dont know if I would return.
We (2 persons) had a very comfortable bedroom with a king size bed in a large room.Bathroom was one of the best and the shower was very really superior+.Heated towel rail. Breakfast was fantastic. The only comment would be is that the kippers or haddock were prepared to order which would take some time to do which is fair enough but why not take this order at the beginning of breakfast it would make more sense.Apart from that small thing everything was excellent. One of the best hotels and great value. The only thing was the lift is very old and one could catch your fingers in the gate. Also if someone forgot to close both set of doors it would not operate so someone had to go up or down the stairs to close the door.