Colorado Springs hotell

The atmosphere overall was wonderful. The admin and reception was the worst part a majority of the time in addition to the room service. The reception was lazy and not helpful at all when we needed assistance and the room service brought us cold food and wrong orders. Also you couldn't open any windows and had to keep the shade drawn so people couldn't see right into the room - so was very dark.

The front desk staff was very nice and helpful. When our first room was unacceptable they moved us to another room that was clean enough to get through the night. When we checked into our first room it looked like it had not been cleaned well. We pulled out the sofa bed and there was trash all over and the sheets had not been changed. Breakfast is free but you had better use your discount and go to the Village Inn next door.

Needs more luggage dollies. Needs some updates. Needs better breakfast with real eggs, biscuits and gravy and better saussge.

The breakfast..Was good. The hours not so good.

At check in the staff were very friendly and accommodated our early arrival. We were very disappointed with the cleanliness of the hotel, our sheets were dirty and stained on both beds, when we requested extra linens they brought them to the door; did not offer to remake beds or apologize. The bathroom had mold growing in the shower and under the sink where we found roaches crawling around in the morning. Our toilet broke in the morning and the maintenance man told us not to use so much toilet paper, when it had not even been used yet. there was a bad smell that lingered in the room and the air conditioner was not consistent; blew hot air then freezing air then hot air again. The pool area was not well monitored and there were multiple people smoking and carrying on until late into the night when the pool was supposed to close at 10 pm. All in all we were very disappointed in what we paid and the quality of the hotel. I WOULD NOT recommend this hotel to anyone.

Location The cost. To much for to little.

Nothing The room we reserved and paid for was not ready when we got there and we didn't check in until about 4:30. Check in time was 3 pm, so they had plenty of time to get our room ready. They told us it would be another hour before the room would be ready. We had Valentines's dinner plans and needed to get ready so they offered us a different room and offered us a discount. The first room they put us in was literally right across from the elevator and was probably the smallest room I have ever seen. I went back down and they gave us a different room, further away from the elevator but not the corner room we paid for and front desk advised we would be compensated for the difference in rate. The next morning we went to go check out and asked for a receipt showing the difference in room rate and they had no knowledge of that happening and that they couldn't give us a receipt. They said because we booked through someone else instead of them, there was nothing they could do. They basically told us we were out of luck. I don't really care how I book the room, the service and expectation should be the same, especially from a four or five star hotel. We will never stay there again or recommend to anyone.

Service from staff was great. Facility needs a light reno or at least a more dedicated manager. The paint was peeling in the bathroom, caulking around the tub was discolored, the closet doors where heavy (think bulletproof) steel (why?), the lamp shades next to the bed where stained with countless dirty fingers (also missing a screw so the shade would just fall off if rattled to much) and the floors need to be shampoo'd. Look I understand this hotel's style is antique, but maintenance on old time-y looks goes a long way and whoever manages it for this particular hotel is dropping the ball. Service was great, but the prices where not. With the cost of the night, valet and breakfast the total bill for a single night will run you $200. Just not worth it for the small unkept rooms and overpriced amenities that should, honestly today, be included. I travel the the springs often and as much as I enjoy the ambiance and location of this hotel, I wont be wasting money here again.

I did like the pool // hot tub Terrible customer service & they ripped me off. Not as nice pictures are old.vm

convenient location no coffee maker in the room. 1/2 mile from room to lobby. tiny/cramped bathroom.

We had our family reunion at this hotel. The staff worked well with our family and provided us a room that could hold most of us. My husband and I upgraded our room to "premium" which allowed us to visit the hospitality suite for breakfast and during the evening for snacks. This was worth it to us and the staff hosts were wonderful. The small indoor playground helped our kiddos get the wiggles out, but we wished it was a bit bigger so that it could hold larger crowds. Our room was oddly shaped with a small doorway leading to the bathroom. The room was worn out and needed TLC. The electrical outlets were iffy at best. I plugged a hair dryer in one, and the lights went off. Another plug was so loose fitting that nothing could stay plugged in as it would fall out. You can easily get lost in this hotel. The layout is confusing, and there are no shortcuts. I tried! Just when you think you are going the right way, you instead discover that you need to backtrack and try again. The pools are heated, but cold! Brrrr! We turned into Popsicles after 30 minutes of swimming. (And their pool towels are teeny tiny.) it was great to see our family, but we all agreed that maybe this hotel wasn't the best fit for us.

The Full Kitchenette The fact that they did not clean everyday even though I checked on their check in sheet it should be cleaned everyday.

checking out the cleanliness, lack of maid service, no resturuants near by, the hooka bar next door, the toilet backing up, me plumbing it, drunk guests, loud maids cleaning other rooms at 7am, lack of parking for guests, and as expensive as the good Elegante hotel....need i say more?