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1717 North Akard Street, Dallas, TX
0,6 km från
This was like going back in time 15 years ago - such great customer service from valet, bellman and check in - everyone treated like you were the only one there. We felt pampered
The AC couldn't keep up to keep me comfortable.
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
The only thing the hotel had going for it was its location. And may be one friendly front desk agent Room key stopped working after first night They charged me an extra day of parking when I only stayed 3 days not 4 THey charged my credit card $250 cleaning fee when I never smoked in the room or hotel. Then you call and call and the GM brain. Never returns voicemails that you left him Your betting off staying at the many other hotels in he area. This crown plaza should be renamed motel 6
Bathroom was amazing and bed was incredibly comfortable. The layout of the floor is a bit confusing but got the hang of it after the first few times. Overall my stay was great and I would definitely come back.
Bathroom: it was big, clean, had amazing lighting and neat, futuristic features.The shower could fit 3 people with a huge bench. The shower head was by far the nest thing about the whole stay! It was a massive, square, waterfall that covered every inch of me at one time. This is where the positives begin and end however. My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a choice that they actually had!! They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! A 5 stat hotel shouldn't run out of everything or misrepresent a darn thing in my opinion! Staff: Cleaning lady flat out walked in on us twice! So we had to leave the "Do Not Disturb" sign on the door the entire time with the extra lock on. However, the front desk had to call so we could open the door for the towel guy because he couldn't knock with the sign there (maybe the maid could learn from him). TV: Only a handful of channels and the programs/actual episodes, that are the same everyday! I'm talking not just the same program but the exact same episodes everyday we were there. Noise: Although on the second to highest floor, 31 floors up, we heard sirens, traffic, and construction (the entire time)! I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Checking out: We requested a luggage cart/dolly THREE times over a total of 35 minutes and still NEVER saw hair of it nor any attendants! We waited until the exact minute of check out time and then hauled it all down by ourselves with no apology or anything. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. All of that said.....would I own the bathroom, yes! Would I ever stay there again, NO.....but that's just me and my opinion.
It's location in the West End where all the events of the Texas/OU Weekend took place.
The hotel was clean. The hotel attempted to cancel my reservation due to their overbooking problems. They didn't want to recognize my reservation. After getting rather irate with them, they tried to send me to a sister property. I called and that property was overbooked as well. The desk manager finally provided me my room. I will never stay at this location again. I am a a Marriott Gold member and they treated me like crap.