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Liked the staff they were very friendly Gym and spa not up to par
room was great, staff was great live music in bar didn't match the vibe at all. I know its dallas but, its a 5 star hotel with a honky tonk band? and they were really bad.
Super clean super friendly really nice place altogether. Only for those looking for a high end stay in Dallas Almost too nice, everything was fantastic but if you're the type that doesn't like being waited on hand and foot this might not be your place. Nothing is cheap that's for sure.
Very friendly staff. Very comfortable bed. I was very satisfied with my stay and would stay there again. Only negative thing was we ordered late night room service and it wasn't the best. We got the Philly steak sandwich.
I like how the building looking and most of the inside. This hotel I would say is for the riches. The self parking wasn't free. I'm not going to pay someone to park my vehicle since I'm going to be staying there for one night. Inside the bathroom above the shower it the A/C unit. It appeared that it needed some updating because it looked like a 1 or 2 stars project.
Staff was nice. The room was clean. Beautiful view. Room service was very quick! The valet opened the door for me (driver), did not do anything for my wife (passenger). The rooms seemed to have thin walls, as we heard guest all through the night. There may have been a fraternity group reunion of some sort, and we may have been unfortunately stuck on the same floor as some of them. It hurt our stay to say the least.
We really enjoyed our stay here and the hotel was amazing, as well as the rooms. Definitely reccommend this hotel and will stay here on our next visit to Dallas.
Helpful staff, quality Restaurant a bit on steep side, but staffed by helpful, attentive, professional people
The staff was brilliant. They really took care of us. When they found out it was my wife's birthday, they brought us a complimentary bottle of wine, amongst other things.
It has a a good location with a good view of dallas The beds were not comfortable and the TV picture was horrible
Offered free shuttle to and from airport. Offered free shuttle within a 3 mile radious...tips were optional. Some friendly staff, others seemed to not know the area at all. Also, offered small gym, computer access, & printing. Staff at the coffee shop in the lobby were rude and not accommodated when asked for fresh coffee. One of the drivers from the shuttle was not approachable and was not knowledgeable about the area, even though being on the job for 8 months. Also, free shuttle information should of been on hotel website.
Location It was like stepping back onto the set of Married with Children. I had hoped it to be at the level of Holiday Inn in Mississauga ON or somewhere in between, but, I was very disappointed with how old this place is inside. First room smelled bad, second room they gave me was dirty, a lot of hair in the bathtub, and spotty shower curtain.
Bed was nice. Room was clean and there were no bedbugs, which is always a plus. NO STAIRS. It had fire stairs but there is no stairs to the lobby. Had to take the elevator all the way to the second floor. Room was pretty mediocre for a king suite. Stayed at H.I. Express's that were a lot nicer.
Rooms were okay. Having to pay for breakfast separately. Breakfast staff was rude and it was poor service but expected to get a tip on top of paying extra for the meal. No thank you. The location was a bit out of the way.
Friendly, helpful staff Noisy, heard other guests above "walking on our heads", not as well maintained/clean as it should be (not a housekeeping problem, maintenance issues)
Great amenities and service. Air was a bit stale, wish the hotel had windows you could open to air out room.